John Lewis Reviews | Glassdoor

John Lewis Reviews

Updated February 22, 2017
425 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
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Approve of CEO
John Lewis Managing Director Andy Street
Andy Street
112 Ratings

425 Employee Reviews

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Pros
Cons
  • Long hours standing on your feet which can be painful at first (in 24 reviews)

  • Expecting less staff to do more work while giving excellent customer service (in 12 reviews)

More Pros and Cons

  1. "Retail assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Selling Assistant EHT in Saint Albans, WV
    Former Employee - Selling Assistant EHT in Saint Albans, WV
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at John Lewis full-time (More than a year)

    Pros

    Everyone is a partner so gets a share.
    Good accountability
    Flexible hours can be available
    Good reputation

    Cons

    Negative staff attitudes
    Unsocial hours
    Working with the public can be stressful as well as rewarding
    Limited progression
    Hard to gain good pay

    Advice to Management

    Make employees feel more valued
    There is a strong sense of discontent in staff right now and I had to leave to get away from it all


  2. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The care shown to employees, business model and over all working environment are great. You can really thrive with the company if you're able to deal with the hours and work hard.

    Cons

    The team around you really make or break your experience. Which is great if you have a good team and manager. If not it can be a little rough.


  3. "TECH"

    Star Star Star Star Star
    Current Employee - Recruiter in Charlotte, NC
    Current Employee - Recruiter in Charlotte, NC

    I have been working at John Lewis full-time (More than 3 years)

    Pros

    fun, easy going, nice people

    Cons

    some hard hours, a couple of lazy coworkers


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  5. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    Current Employee - Warehouse Operative in London, England (UK)
    Current Employee - Warehouse Operative in London, England (UK)

    I have been working at John Lewis (Less than a year)

    Pros

    One of the best retail companies in the UK to work for! They treat you with a lot of respect

    Cons

    Only a temporary role unfortunately

    Advice to Management

    Keep up the good communication with staff


  6. "Sales Advisor Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-time Sales Advisor in London, England (UK)
    Former Employee - Part-time Sales Advisor in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at John Lewis part-time (More than a year)

    Pros

    -Excellent benefits package
    -Surprisingly easy going environment
    -Fun to work at

    Cons

    -Some departments can be quite political
    -Not flexible enough for students to work there part-time

    Advice to Management

    Allow greater flexibility for students working there--the younger generation will be your future workforce after all!


  7. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manchester, England (UK)
    Former Employee - Anonymous Employee in Manchester, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Nice, helpful colleagues diverse age range
    - Staff Canteen and discount perks

    Cons

    - Freebies for customers but not staff....


  8. "You get out of JLP what you are prepared to put in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personnel in London, England (UK)
    Current Employee - Personnel in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at John Lewis full-time (More than 10 years)

    Pros

    Huge opportunities to move into new roles and new areas
    Great training and support for individuals to drive their own development
    Both Waitrose and John Lewis are industry leaders in innovation and customer service so a great place to learn from the best
    Is a co-owned business so you get the opportunity to have a say, voice concerns, challenge the status quo and hear direct from senior leaders
    Brilliant benefits - hotels, clubs such as sailing and painting where you can learn new skills, discount, annual bonus and pensio

    Cons

    Is retail so have to prepared to work some evenings and weekends in the stores and distribution, if you shop then you will know what you now expect to shop
    Constant change to keep up with the competition so need to be prepared to re-train, change ways of work and make greater use of systems
    Customers have high expectations so have to be prepared to face them when things go wrong and sort things out for them
    Can take time for changes to work through and ideas to be considered - just need to be persistent
    Some individuals who are not bought into the principles of being a co-owner can drag you down as they are not prepared to either voice their concerns or change - expectation is to challenge them but not easy when you work alongside them

    Advice to Management

    Have more trust in Partners making the right decision rather than introducing new systems and checks as doesn't help make life simpler.
    Provide more opportunities for Partners to develop skills where we can't fill vacancies
    Better clarity on where savings are being made in Head Office as seems all the productivity, head count reductions and budget savings are being made in the stores - not helping morale where everyone is already doing more with less


  9. "John Lewis"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Victoria, England (UK)
    Former Employee - Anonymous Employee in Victoria, England (UK)

    I worked at John Lewis full-time (More than a year)

    Pros

    There were some extremely good perks such as discounted theatre prices. All staff were extremely friendly and the fact that the business was owned by the partners was great, as we got a large bonus

    Cons

    The salaries were quite low compared to other companies. People also had I references beforehand, for promotions which I found unfair .

    Advice to Management

    Consider bringing a 25 percent discount for partners in Waitrose as well as John Lewis. Do not allow staff to have a biased view before interviewing as well.


  10. "Enjoy coming to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stock Management
    Current Employee - Stock Management
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at John Lewis part-time (Less than a year)

    Pros

    Good working environment and team work together well to get the results we need. I know this can be different in other parts of the store but I am very happy

    Cons

    Carrying other members of staff in the same department can be tiresome, others areas in store don't help but expect help whenever they need it. You get that is most jobs though!


  11. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partner in Watford, East of England, England (UK)
    Former Employee - Partner in Watford, East of England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at John Lewis part-time (More than a year)

    Pros

    25% discount at John Lewis (12.5% on electrical goods)
    15% discount at Waitrose
    50% discount on John Lewis clothing for business dress (clothing for work)
    Will pay half the cost of festival tickets
    Many other discounts available - holidays, restaurants etc

    Cons

    Womenswear is very busy to work on
    Hourly pay is not fantastic



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