John Lewis Reviews in United Kingdom | Glassdoor

John Lewis UK Reviews

Updated April 25, 2017
291 reviews

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United Kingdom

3.8
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Paula Nickolds
12 Ratings

291 Employee Reviews

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Pros
Cons
  • Short contract, long hours, staff turnover (in 24 reviews)

  • supposed to tell someone when you are leaving the shop floor to use the bathroom or get a drink (in 14 reviews)

More Pros and Cons

  1. "Kitchen and Bathroom planner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen Designer in London, England (UK)
    Former Employee - Kitchen Designer in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at John Lewis full-time (More than 3 years)

    Pros

    Great camaraderie
    yearly profit sharing
    25% off John Lewis Store (12% on electrical goods)
    15% off in Waitrose

    Cons

    Central london store, wages don't reflect this however.
    All staff must work on the shopfloor on late shifts over Christmas, even if you're not contracted to work late, don't work on the shop floor or till trained.

    Advice to Management

    Raise wages- Kitchen planner pay IS NOT competitive with the market, even though you say it is. Hence why I left.


  2. "Good company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in London, England (UK)
    Current Employee - Project Manager in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at John Lewis full-time

    Pros

    Good place to work, great people. Good benefits and a shared sense of ownership. All profits invested in the business or shared with the Partners.

    Cons

    Things take a long time to change. Decisions need wide consensus. Can feel beaurocratic and old fashioned at times. Trying to modernise but is taking time.

    Advice to Management

    Clearer direction on where the company is going, what the strategy and vision is in a coherent way rather than lots of disjointed messages.


  3. "Great experiance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Womenswear Assistant in Liverpool, England (UK)
    Former Employee - Womenswear Assistant in Liverpool, England (UK)
    Recommends

    I worked at John Lewis part-time (Less than a year)

    Pros

    Loved working at John Lewis (Liverpool). Staff were all very friendly and helpful. I only worked there over the Christmas period in womenswear and unfortunately, I wasn't kept on at the end of my 13 weeks as there wasn't a position for me.

    Cons

    Not very flexible working hours.


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  5. "Best job in retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Cardiff, Wales (UK)
    Former Employee - Sales Assistant in Cardiff, Wales (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Worked in a customer facing role at JL's retail store in Cardiff for a year before going to university.
    - Great, like-minded and positive colleagues
    - Supportive management, willing to go the extra mile
    - Generous bens

    Cons

    None that I can think of

    Advice to Management

    Keep up the good work


  6. "Temporary contract over Christmas"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partner in London, England (UK)
    Former Employee - Partner in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at John Lewis part-time (Less than a year)

    Pros

    Good pay
    Great team
    Good management
    Good leadership
    Great organisation within the team / store
    Everyone (no matter how senior their job) helped out when it got busy in store

    Cons

    Couldn't book any holiday as a temp meaning I did not get to spend a lot of time with my family over Christmas.
    New staff got unpaid breaks.
    Temp contracts were cut as the business made cuts


  7. "Extremely good employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Furniture Selling Partner in York, England (UK)
    Current Employee - Furniture Selling Partner in York, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at John Lewis part-time (Less than a year)

    Pros

    The benefits of working at John Lewis is that management really listen to your needs and development, and there is a clear path to further career progression. Not only this, but feeling like you are truly valued by having a bonus every year and money towards festivals, learning and discounts off restaurants and much more mean that you feel like you are reaping the benefits of the company.

    Cons

    Need more graduate scheme places

    Advice to Management

    Keep up the good work


  8. "customer Service assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    Pros

    Good work life balance
    Recognition for hard workers
    Great benefits
    Friendly staff

    Cons

    varies manager to manager, so issues require long pushing

    Advice to Management

    Listen and ask staff memeber about their concerns more


  9. "ABC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Operator in Birmingham, England (UK)
    Former Employee - Warehouse Operator in Birmingham, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Brilliant working environment with fantastic people who care. Managers are all friendly, colleagues are easy to get along with

    Cons

    Targets can be too excessive at times which makes them unattainable in reality. equipment and methods used can be best described as outdated

    Advice to Management

    Keep up the good work, but the methods and equipment need to be updated in order to maintain/increase efficency


  10. "Customer Delivery Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Delivery Manager in Liverpool, England (UK)
    Current Employee - Customer Delivery Manager in Liverpool, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at John Lewis full-time (More than 8 years)

    Pros

    People all work together. Good discounts and the pension scheme is excellent. Very relaxed environment. ( sometimes to relaxed ).

    Cons

    Pay rises are hard to obtain, favouritism is rife. Promotion is done by who you know not what you can deliver.

    Advice to Management

    Equal opportunities and give good rates of pay based on performance not how much you can drink at social gatherings.


  11. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edinburgh, Scotland (UK)
    Former Employee - Anonymous Employee in Edinburgh, Scotland (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at John Lewis (Less than a year)

    Pros

    Great management and felt like part of the team from the get go instead of having to do all the boring or new person tasks

    Cons

    Working around christmas as a new staff meant it was hard to try and get time off to go home, but they tried their best to accomdate

    Advice to Management

    Dont really have any advice just need to get 20 words so that i can find out more info on a job i am currently applying for


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