Good work-environment, easy going people, interesting work.
The company spends to much time and effort trying to please stock-holders at their employees expense. They forget about the future and
Advice to Management
I think that your understaffed and over-sold (and it is no big secret). I think you are destroying your reputation because of my prior statement. I think your staff and techs are under-trained. I think your training sucks. I think that online-training is bu11shit. It is a bunch of garbage that the IT world has tricked corporate America into buying with bu11shit stats. You need to be trained by people in person over time in real life. You need to quit throwing your tribal knowledge away every two years.
Your feedback has been sent to the team and we'll look into it.