Johnston & Murphy Reviews | Glassdoor

Johnston & Murphy Reviews

Updated March 23, 2017
55 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Jon Caplan
23 Ratings

55 Employee Reviews

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Pros
  • Really miss the employee discount (in 4 reviews)

  • Great discount, fun working environment, and excellent merchandise (in 3 reviews)

Cons
  • The regional manager I had is a poor excuse for a leader, as was my store manager (in 4 reviews)

  • Hours are typical retail hours which you either love or hate (don't expect a 9-5 here (in 3 reviews)

More Pros and Cons

  1. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Plano, TX
    Former Employee - Assistant Manager in Plano, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Johnston & Murphy full-time (More than 5 years)

    Pros

    Developing a professional friendship with my clientele that insures they come back for their next pair of shoes or other accessories.
    A neat clean environment with quality products that make me proud to present to future customer prospects and returning clients.
    Decent commissions to earn for my sales to the stores clients.
    Good relationships developed with other employees.

    Cons

    I worked for seven different managers and the last one was totally obnoxious.

    Advice to Management

    Hire management dedicated to honesty with their employees and not lie to customers to just raise their commission. Have them to put the customers needs first.


  2. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great quality of products in store

    Cons

    Management was not a proper leader


  3. "Eh."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Discount, fun product, cool customers, high fashion

    Cons

    Regional Manager does nothing. Salary went down almost $10,000 in one year and our store ended up closing. Too close to Water Tower Place who does far more sales than our loop location did.

    Advice to Management

    Visit the store every once and a while.


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  5. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Discount. Regional is prettt laid back except when higher up starts getting on regional about results.

    Cons

    It's a Job. If your in a factory store, you will always be short handed. Lots of physical work. Numbers are crammed down your throat. Merchandisers are terrible for the company, could be making a lot more money in the stores. Run out of seasonal product pretty quickly. Expected to make money, but don't have the merchandise... can do orders but that's a hassle- have to depend on other employees to do job correctly....

    Advice to Management

    Maybe pay your hard working management a little more then what you are. Expect so much for little pay. Not enough encouragement from regional/area manager. Regional has his favorites. Stores that are higher volume, managers are awesome... low volume store you will be a no body.... always kee copies of emails you have with home office and your upper management.... balls seem to be dropped a lot and you have to cover yourself-- It's a lot of extra work to keep a job that doesn't pay much-- but I like what I do....


  6. "Cool"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Sales Associate in Greensboro, NC
    Current Employee - Full Time Sales Associate in Greensboro, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Johnston & Murphy full-time (More than 3 years)

    Pros

    Good customers. Get to work independently. You know that you're selling quality merchandise. Store discounts plus discounts for other stores.

    Cons

    Not a lot of room for growth. Location isn't great so there is no foot traffic and there can be a lot of downtime.


  7. "Its retail."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Sales Associate in San Jose, CA
    Former Employee - Lead Sales Associate in San Jose, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Johnston & Murphy part-time (More than a year)

    Pros

    Laid back work atmosphere
    Great discount 50%

    Cons

    inconsistent scheduling
    unreasonable sales goals
    overbearing management
    small teams
    very slow paced

    Advice to Management

    Fix it. Raise commision


  8. "Too low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The discount you get to meet a lot of different people

    Cons

    Low pay , employees did not get recognize for their hard work

    Advice to Management

    Give raises yearly to your employees


  9. "Keyholder sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Johnston & Murphy part-time

    Pros

    Since its sales driven, there is not a ton of busy work we have to do.

    Cons

    Sometimes there is a lot of downtime. They don't give raises.


  10. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The company has great benefits including big discounts at several different stores. There is a lot of independence since you are by yourself most of the time.

    Cons

    The pay is decent to good depending on what part of the country you are working. Slow times are killer on your paycheck so think about picking up a part time job for certain seasons.

    Advice to Management

    Fully train the employees to take over as manager so that they will be ready for anything. Establish a promotion in pay system for stellar performance.


  11. Helpful (1)

    "Key Holder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder in Reading, PA
    Former Employee - Key Holder in Reading, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Johnston & Murphy (Less than a year)

    Pros

    enjoyed the atmosphere, great customer range, upper management very helpful, good training

    Cons

    long hrs. only closed 1 day of the year, hard on family life unless your single

    Advice to Management

    try to do something about holiday time off for families. being in malls especially at Thanksgiving. Family holidays should be a tradition. If upper management is off enjoying their time with management, then I feel it should be important that that the sales team should have that chance also



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