Joie de Vivre Reviews | Glassdoor

Joie de Vivre Reviews

7 reviews

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2.0
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Jamie Sabatier
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7 Employee Reviews

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Pros
  • The ceo, Chip Conley is a great guy (in 3 reviews)

  • Excellent benefits package at the Dream Inn which is longer JDV (in 4 reviews)

Cons
  • Upper management is cheap, cutting corners by overworking managers til they burn out (in 4 reviews)

  • JDV markets themselves towards job applicants as a company that provides an unparalleled work/life balance at the cost of high salaries (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "A Decent First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Joie de Vivre full-time

    Pros

    Working at smaller hotel will give you chances to take on responsibilities that aren't available to you at other hotel chains. Good for experience and resume. Management gives you consistent days off, which I hear is not standard in the industry. Laid back culture with low expectations, if you're into that.

    Cons

    JDV markets themselves towards job applicants as a company that provides an unparalleled work/life balance at the cost of high salaries. As a front desk agents, you get a low wages and a bad work/life balance, working varying shifts with half-hour lunches and dismal perks. You can get promoted much more quickly in JDV than in other chains, but they don't have a tradition of developing talent or formal education for a career path. HR couldn't give me a salary trajectory or a career path to the role I wanted. Because they can't develop talent, sell employees on a long term career path, or pay them livable wages, good employees often leave fairly quickly, leading to bad morale and being consistently short staffed. I developed a lot of soft skills and phone skills, but it was an unrewarding experience.

    Advice to Management

    Have serious internal conversations about how to retain more employees. Don't chalk it up to "it's the hospitality industry, there is always a lot of turnover," and call it a day.


  2. "Reality Not The Dream"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Francisco, CA
    Current Employee - Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Joie de Vivre full-time (More than 3 years)

    Pros

    Company has aggressive expansion plans to add many new hotels.
    Decent work/life balance.
    A few strong employees supporting everyone else.

    Cons

    Company paints a great picture for the future, while failing to focus on actually creating a better organization in the present.
    Too many people resistant to change and comfortable simply collecting their paycheck and doing things as they always have.
    Lack of sophistication in middle/upper management.
    No formal on-boarding/training.
    Lack of resources in general.

    Advice to Management

    Consider injecting new managers, removing others, and training all in management.
    Invest more back into the company to build your resources.

  3. Helpful (2)

    "Focused on Expansion, Not Necessarily the Current Situation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Joie de Vivre full-time

    Pros

    Good company values (at least in theory), nice office space, nice co-workers (for the most part), good work/life balance, decent benefits, exciting company growth plans

    Cons

    Too focused on opening the next hotel instead of what is currently actually going on, still scrambling to recover from turnover and instability following Thompson merger, disorganization, lack of training program and formal on-boarding process, department management not supportive and seem to be more focused on covering themselves, cliques

    Advice to Management

    Focus more on organizing the company and supporting employees instead of what is next


  4. Helpful (1)

    "Doesn't live up to the hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Joie de Vivre full-time (More than a year)

    Pros

    A couple free nights at a JDV hotel each quarter

    Cons

    - Dysfunctional management
    - Lack of integrity
    - Low pay

    Advice to Management

    Treat your employees with respect. Be honest with them. Pay them appropriately so they don't flee to other companies. Give them genuine career opportunities. Offer decent benefits. JDV doesn't compare to other local companies. There's quite a bit of lip service to old JDV programs and services, the reality is a disappointment.


  5. Helpful (1)

    "A perfect example of what might have been."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Joie de Vivre full-time (More than 3 years)

    Pros

    Great opportunities to move up.
    Great front office leadership across properties.
    Training available to develop a career

    Cons

    Lack of Vision. Used to be a fun environment but has lost its glamour when founder stepped aside. HR department that is only interested in advancement not the employees needs.

    Advice to Management

    Just because a company grows doesn't mean it should become corporate. Make sure your employees are taken care of


  6. "Not so joyful life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor
    Former Employee - Supervisor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Joie de Vivre full-time (More than a year)

    Pros

    Open door policies
    Company is continuously growing and has infinite growth potential, creating what would seem to be a lot of opportunity for those looking for a career.

    Cons

    Being at one of the properties outside of California you don't feel as though you have a lot of people to turn to as an example of company culture. Management seems to be young and inexperienced. Being outside of Cali. leaves you with little option for using your company perks. It is always said that this company is looking to promote from within but for the year and a half that I was there I never witnessed anyone actually be promoted, though various positions opened up. It was also my experience that there was absolutely no follow through on disciplinary actions. The hotel became known as the job no one could get fired from which might be a pro to some. Last but not least, running out of essential items such as, toilet paper, amenities, etc. for the guest, is completely unacceptable.

    Advice to Management

    My advice to upper management would be to stop the madness. Yes you should be able to have fun at work, but there is a time and a place for that and there has to be a standared set. Stop treading on those that are asking for rules and regulations, aka. structure. You will eventually lose those in the staff that work hard, because nobody wants to work at 100% when the person next to them is getting paid the same amount and only doing 15% of the job. Also teach your managers in the workplace about proper fratinization and keeping boundaries amongst themselves and their employees. Keep the open door policie alive but actually do something with the legitimate concerns employees bring in to you.


  7. Helpful (2)

    "When I was hired I thought Hotel Kabuki was a great place to work, but now I'm not too sure."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Host in San Francisco, CA
    Current Employee - Front Desk Host in San Francisco, CA
    Disapproves of CEO

    Pros

    - Center of Japan Town
    - Decent Pay
    - Great Coworkers
    - Perks

    Cons

    - Inexperienced top leadership with little sense of direction
    - New ownership with lots of changes
    - Average Benefits (recent reductions)
    - Policy being crafted on the fly (new standards/demands sent out via email and not in employee handbook)
    - Decreasing Morale
    - Lack of trust from GM
    - Poor communication

    Advice to Management

    - Conduct a Climate Survey and hear what the employees have to say
    - Rub elbows with the employees to experience first hand what their frustrations are
    - Listen to the empoloyees
    - Trust but verify the employees
    - Changes and reductions in benefits were harsh and even harsher when only two months notice was provided. Give ample notice to your staff before making life changing moves like this (6 Months)
    - Pitch in and help out when staff is short handed


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