Jones Day Reviews in Cleveland, OH | Glassdoor

Jones Day Cleveland Reviews

Updated July 18, 2018
20 reviews

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Cleveland, OH Area

2.7
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Jones Day Managing Partner Stephen J. Brogan
Stephen J. Brogan
10 Ratings

20 Employee Reviews

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Pros
  • "Great People Great Location Hours are goods compared other biglaw" (in 8 reviews)

  • "lively work environment, diverse set of people" (in 8 reviews)

Cons
  • "Work life balance can get out of hand at times" (in 11 reviews)

  • "Long hours and unreasonable timing demands" (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "attorney"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Attorney in Cleveland, OH
    Former Employee - Attorney in Cleveland, OH
    Recommends
    Positive Outlook

    Pros

    Fabulous people. Great work environment. Everyone there is highly professional and an expert in their field. And the food is great!

    Cons

    There were not very good benefits


  2. "Has it together but needs better comms w/ users & IT teams need to work better together"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Specialist in Cleveland, OH
    Current Employee - Help Desk Specialist in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Jones Day full-time (More than 3 years)

    Pros

    - Well-defined roles.
    - Team environment, with lots of assistance.
    - Internal knowledge base.
    - Lots of knowledge sharing and learning opportunities.
    - Opportunities to develop and advance within hierarchy.
    - Business-casual dress; tie optional.
    - Select, casual Fridays/jeans days for $5 charity donation.
    - Hour-long lunches.
    - Can leave work at the door when shift ends (i.e., good work/life balance).
    - Plenty of overtime opportunities.
    - Three weeks of vacation time.
    - Lots of free food, especially during holiday party.
    - Free coffee, cappuccinos, lattes, teas, etc.
    - Multiple gyms in building.
    - Free exercises classes available for Pilates, weight training, yoga, etc.
    - Free bicycle-share program in building during normal business hours.
    - Company softball team.
    - VeloSano bicycling events for charity.
    - Cornhole events.
    - Salon in building.
    - Can park in garage for free after normal business hours.
    - Right off I-90, near the lake, and within walking distance from Rock & Roll Hall of Fame & Museum, Burke Lakefront Airport, and Cleveland Browns Stadium.

    Cons

    - Slow, buggy ticketing system.
    - Teams at different levels do not work well together.
    - End users' expectations are extremely high (i.e., coddled user base).
    - No massage therapist in building.
    - No shoe shiner in building.
    - No pool in building.

    Advice to Management

    Upper management needs to sit down with all of the managers and force them to work better together as a team and needs to hold managers in each group accountable for the actions -- or inactions -- of their team members. Too often, tickets are escalated to the "black hole" that is a higher tier of support, and tickets coming back around in a loop to make the first tier of support look or sound like it was dragging its feet, when the hold-up was at a higher level.

    The Dumpster-fire of a ticketing system that is Cireson Service Manager needs to be replaced with something more capable, such as IQTrack, or Spiceworks, or Salesforce, or BMC Remedy, etc.

    Service-level agreements should also be considered, established, adhered to, and enforced to help define and set users' expectations of when requests or issues might be completed or resolved.

    End users' expectations also need to be kept in check; we can't "support" every conceivable thing that a user tries to do and should be able to tell users "No, we can't/don't/won't do that," when necessary; we aren't users' personal IT and word-processing services for non-work-related requests or issues!

  3. Helpful (3)

    "Run in the other direction...and fast!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Specialist in Cleveland, OH
    Current Employee - Billing Specialist in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Jones Day full-time (More than 3 years)

    Pros

    nothing really but since it’s making me answer this, I guess the gym, although only certain suck ups can leave early to work out.

    Cons

    management is poor, they will make up things that you supposedly did wrong in order to prevent a salary raise, long hours, bizarre start-finish times with no flexibilty, management exhibits favoritism, have to work nights and weekends, JD does NOT care about the individual—you are only a number here. not family oriented at ALL, meeting after meeting about how many billions they made but no bonuses & you even have to PAY to wear jeans on Fridays—LOL!!!

    Advice to Management

    try caring about your employees & maybe they will stay. the only reason people stay is bc of the pension.


  4. "Overall Good Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Department in Cleveland, OH
    Former Employee - IT Department in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Jones Day full-time (More than 10 years)

    Pros

    Company continues to make record profits, stable.

    Cons

    Still cuts back on benefits to staff.

    Advice to Management

    Retain/Reward good talent, some turnover is good, lots is not.


  5. Helpful (1)

    "Worst Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer II in Cleveland, OH
    Former Employee - Network Engineer II in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Jones Day full-time (More than 10 years)

    Pros

    If you suck up you can stay.

    Cons

    I was there for 15 years and was promoted twice. The upper management is really the worst I've ever experienced. They are smug, elitist and never elicit any feedback from the IT staff. They create new procedures every time there is a fire and ignore real day-to-day issues. The environment is noisy and lime green. They went through 4 CIO's during my tenure. A total dictatorship with Stephen Brogan's motto "off with their head"!

    Advice to Management

    Hire someone who actually cares about the work and the team and keep the lawyers away of the IT decisions. Their technology committee loves the blame game.


  6. Helpful (1)

    "Better than most"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - IT Professional in Cleveland, OH
    Current Contractor - IT Professional in Cleveland, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Jones Day as a contractor (More than a year)

    Pros

    Collegiality and generally good relations among the members of the IT department. Good office environment, prestigious name. Good age diversity.

    Cons

    Appears that IT is using more and more contractors, fewer fulltime employees. IT skills are middle-of-the-road across the board, in some cases below industrial norms. PMO not very effective.

    Advice to Management

    Help Desk supervisor does more harm than good.


  7. Helpful (4)

    "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Positive Outlook

    I have been working at Jones Day full-time (More than a year)

    Pros

    Work with the latest technologies.
    Great work life balance.
    Expectations are high and are frequently met in my limited experience.

    Cons

    Driving downtown.
    No work from home options.
    Distractions due to open office layout can be problematic.

    Advice to Management

    Please try to dismantle fiefdoms through out the organization, certain things do need to change over long periods.

  8. Helpful (4)

    "Former Employee - Annonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH

    I worked at Jones Day full-time (More than 3 years)

    Pros

    Great benefits and a generous amount of vacation time is given to staff.

    Cons

    Absolutely no work life balance. You are highly pressured and micromanaged and if you make a mistake, you will definitely hear about it. Very stressful law firm to work for. I do not recommend it.

    Advice to Management

    Don't micromanage - let employees take ownership of their work.


  9. Helpful (3)

    "Use to be a Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Willoughby, OH
    Former Employee - Project Manager in Willoughby, OH
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Jones Day (More than 8 years)

    Pros

    Benefit are good, use to be even better

    Cons

    Layoffs now come every few years, staffing so low that stress and workload high, no flexibility in schedules and no work at home, management firm and force

    Advice to Management

    Appreciate those that are loyal to you


  10. Helpful (1)

    "Not terribly exciting, but very comfortable; best job I've had?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Help Desk Analyst in Cleveland, OH
    Current Contractor - Help Desk Analyst in Cleveland, OH
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Jones Day as a contractor (Less than a year)

    Pros

    Comfortable, team atmosphere in Technical Support Services (TSS). Nice living, breathing knowledge base and plenty of help available from team members with years or decades of experience. When working in a team this large, you won't have to take work home with you! :)

    Most coworkers are very professional, courteous, and knowledgeable.

    Cons

    Being the first line of defense as it pertains to technical support, you field absolutely all types of questions, some of which are very easy, and some of which are VERY hard, especially if you do not have experience with the scores of applications that people use. Because of the wide variety of applications you must support, the learning curve is also pretty steep. It can be difficult to feel your way through a problem using traditional troubleshooting efforts when the user is impatient, because the end user may have encountered the same issue before, and someone with more experience may have told the end user the answer to the problem right away, setting expectations pretty high. Sometimes, users will come at you with questions about external or personal applications or Web pages, and with the department's focus on customer service, you really have to bend over backwards cater to the wills of partners, attorneys, paralegals, and their secretaries, some of whom can have real God complexes! That said, it can be tough to walk the line between providing customer service and ensuring that you're following best practices pertaining to security.

    Moreover, the technology in place seems surprisingly difficult for end users to use without them experiencing constant issues while trying to do what should be simple tasks. Some of the application choices (e.g., their e-mail and document-management systems) leave me scratching my head for that reason, as some of them are just terrible and crash constantly or cause users to lose their work, requiring a lot of IT intervention for things that should... just... work. Unfortunately, Jones Day is definitely not on the cutting edge of technology, though I guess that's to be expected from a large, global organization.

    Lastly, no good deed goes un-punished. There isn't a lot of room for creativity, and management frowns upon spotting minor issues and escalating them as potential defects.

    Advice to Management

    Be more open to accepting internal feedback about applications and escalating that input on up the chain to QA analysts and developers in order to improve the application(s) experience for everyone.

    Also, seriously reconsider some of the firm-wide application choices and/or hasten the move to better-functioning systems, especially e-mail.


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