Just Energy Reviews in Canada | Glassdoor

Just Energy Canada Reviews

Updated September 1, 2017
90 reviews

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Canada

2.8
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James Lewis and Deborah Merril
27 Ratings

90 Employee Reviews

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Pros
  • Learning new things about the business n possible ways to earn a lot of money (in 8 reviews)

  • Most people say they're really good benefits here but I've had better (in 12 reviews)

Cons
  • I became embarrassed from telling people that I worked for a company who run business using door to door / contract signing tactics (in 33 reviews)

  • 100% Commission so while you're training and not signing people up yourself you are working long hours without getting paid (in 16 reviews)

More Pros and Cons

  1. "Recruitment Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruitment Specialist in Ottawa, ON (Canada)
    Former Employee - Recruitment Specialist in Ottawa, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Just Energy full-time (More than a year)

    Pros

    Good entry-level career. Easy to move up quickly.

    Cons

    High turnover, low employee morale.

    Advice to Management

    Scale metrics appropriately. Evaluate on quality over quantity.


  2. "Best company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Energy Advisor in Toronto, ON (Canada)
    Current Employee - Energy Advisor in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Just Energy full-time (More than a year)

    Pros

    1. Base salary + commission
    2. There is always room to move up in the company
    3. Surrounding people help you to push yourself beyond your limits and achieve more
    4. Incentives never stop coming your way, example: trips, bonuses and alot more
    5. Provide you with all tools to do your job properly and more efficiently, example: ipad

    Cons

    With every big and constantly growing businesses there are kinks, but in all honesty none that would make you think twice about joining Just Energy

    Advice to Management

    Management is amazing in my opinion always growing and helping others to grow and be successful

  3. "As a recruiter who is working for 8 years here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in North York, ON (Canada)
    Current Employee - Recruiter in North York, ON (Canada)

    I have been working at Just Energy full-time (More than 8 years)

    Pros

    1. Hourly compensation + commission
    2. Employee benefit package
    3. Incentive never stop coming your way, eg. Trips, bonuses and a lot more....
    4. Recognizes and rewarding every individual for their outstanding work.
    5. Sales career advancement opportunities
    6. The best environment that a job seeker will enjoy working in.......

    Cons

    Every big company has it's ups and downs, but working with Just Energy for so long I have understand thing one we always striving to deliver the highest satisfaction and greatest benefit to every customer, employee and community partner

    Advice to Management

    Working with your team more.


  4. "Independent Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Independent Contractor in Mississauga, ON (Canada)
    Current Contractor - Independent Contractor in Mississauga, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Just Energy as a contractor (More than a year)

    Pros

    High commission per deal and a real world job make you grow up as a person.

    Cons

    High pressure and you work alone all day.


  5. "Customer Service Representative Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mississauga, ON (Canada)
    Former Employee - Customer Service Representative in Mississauga, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Just Energy full-time (Less than a year)

    Pros

    The actual CEO's do pop in from time to time so it's nice to see them interacting and not always stuck in an office.

    Based on your performance is how you select your shifts every 3 months.

    Benefits are okay. Most people say they're really good benefits here but I've had better.

    They give out free food from time to time.

    Higher up manager is very friendly and approachable.

    Cons

    Training is a joke. It's extremely disorganized and specific trainers relay false info. Teachers talk down to you and continuously say "stop overthinking it". Sorry but I can't stop overthinking the situation when you have multiple grammar errors on your 100 page powerpoints, the math on your examples is incorrect, and you're telling me to skip specific paragraphs on the scripts and in the process aids. The teachers also fail to understand that no one learns by sitting at a desk and reading over 100 page powerpoint slides. Yet they yell at us for falling asleep.

    If your phone accidentally rings in class, you get yelled at, however it's totally cool for the teachers phones to ring and for them to be texting during training. If you're 1 minute late you get in trouble but teachers can show up 30 minutes late. The company basically plays favouritism and unless you're friends with management, expect to be spoken to and written up for every little thing. There is absolutely no flexibility. Management expects you to be a perfect robot and doesn't understand that LIFE HAPPENS.

    No one seems to help you when you're left on your own on the floor. If you ask for help, they'll ask you "where did you look for that information", so expect to be doing a lot of searching on your own. Sometimes you may not even find help on the floor because no one is there.

    Management will frequently come in to training to preach on how easy it is to move up and grow with the company. I thought it was great to be able to grow so quickly with a company. However, THIS IS FALSE. I REPEAT - DO NOT BELIEVE. You need to be with the company for 10+ years to expect to be put in a management position. They also play favourites so unless you're being buddy-buddy, don't expect a new job offer. The turn around rate at Just Energy is very low. They do hiring classes every month because majority of people stay for the 5 weeks of training and leave once they get a better job offer.

    Once training is over the calls come in based on seniority. If you're new, they'll swamp you with 100 calls a day and if you've been with the company for 3+ months, you won't get any calls. Very unfair for the newbies. They try to eliminate and fire the weak ones and usually with a class of 15, you might see 3 students stay. Thus, them having to have hiring classes every month.

    Advice to Management

    Buy some new computer chairs. Majority of the chairs on the floor look like the arm rests were eaten by a very hungry person.

    Training needs to be interactive. No one learns from sitting at a desk and reading powerpoint slides. We should be following along on CRM/ Sigma while the teachers are doing it, not watching their screens and straining our eyes.


  6. "Sr. QA Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior QA Analyst in Mississauga, ON (Canada)
    Former Employee - Senior QA Analyst in Mississauga, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Just Energy (More than 5 years)

    Pros

    Reasonably good benefits and work hours are flexible.

    Cons

    Too much politics and was not very comfortable


  7. "Call Centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mississauga, ON (Canada)
    Former Employee - Anonymous Employee in Mississauga, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    I worked at Just Energy full-time (More than 8 years)

    Pros

    Good place to gain experience
    Nice people
    Was great when Canada was the head quarters

    Cons

    Sales folks are disrespectful and do not care for policies or processes
    Its now a US company

  8. "Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Toronto, ON (Canada)
    Former Employee - Sales Representative in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Just Energy (Less than a year)

    Pros

    None! this company is a scam, do not fall for false promises!

    Cons

    Originally was supposed to be from Monday to Friday but they scammed people with that. If you want the promised income you need to work over 48 hrs.
    Originally promised 500$ per 40 hrs in a week, but at the end the income is 11.40$ which not explained in the beginning
    Training period is a joke, they concentrate in fake process
    Coworkers not helpful, the drivers do their personal matters during working hours, you end up in a van driving around Toronto for over 3 hours
    The return after the sales time is awful, they drop you wherever they want, not helpful
    Lunch time in a parking lot, no respect sometimes, due to the travel time in the van

    Advice to Management

    Respect your workers, respect your offers, STOP SCAMMING people, specially young people!


  9. "Customer Service - Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Mississauga, ON (Canada)
    Former Employee - Customer Service in Mississauga, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Just Energy full-time (More than a year)

    Pros

    - provide on going great training on many different subjects
    - great benefits package
    - free parking at the call center
    - lunch room equipped with free foozeball table and TV
    - good corporate culture
    - friendly and supportive management

    Cons

    - breaks are limited and timed
    - promotions are rare
    - short staffed
    - pay could be better


  10. "Slave work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mississauga, ON (Canada)
    Former Employee - Customer Service Representative in Mississauga, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Just Energy full-time (More than 3 years)

    Pros

    Room for career growth
    Nice people
    Good location

    Cons

    Management only cares about numbers
    Micro management
    Management makes irrational decisions
    Your opinions and suggestions are disregarded
    Feels like slave work with back to back calls

    Advice to Management

    Stop focusing so much on the numbers but more on your employees and see the reason why you're losing them so fast. Appreciate the ones that are still there. Your employees are humans with feelings stop treating them like slaves and numbers.


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