Justice Resource Institute Reviews | Glassdoor

Justice Resource Institute Reviews

Updated June 4, 2018
156 reviews

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4.1
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Andy Pond, MSW
96 Ratings

156 Employee Reviews

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Pros
Cons
  • "This employer shoots itself in the foot with its low pay" (in 7 reviews)

  • "Some of jobs are high-demand and require active self-care to build resilience" (in 7 reviews)

More Pros and Cons

  1. "Case management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Justice Resource Institute full-time

    Pros

    Good company, good benefits, employee oriented

    Cons

    Haven't found any yet that I can see


  2. "not happy about how things have turned out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Justice Resource Institute full-time (More than 10 years)

    Pros

    incredibly good benefits
    support for professional development, personal and staff-wide
    employees feel appreciated and well-treated

    Cons

    salaries remain low
    not being supported to transition to a new position within the agency despite 12 years of highly successful employment

    Advice to Management

    -treat teachers more professionally by building in salary scales that recognize education and years of service
    -put more infrastructure behind the schools rather than having them be an afterthought in the context of a social service agency

    Justice Resource Institute Response

    Jun 8, 2018 – HR Generalist

    Thank you for taking the time to review and for the overall positive review of your time with the agency. With the addition of several day schools over the past few years, the agency has been working... More

  3. "An agency which lives up to its name"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinician in Boston, MA
    Current Employee - Clinician in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Justice Resource Institute full-time (More than 3 years)

    Pros

    Incredible, varied opportunities to acquire comprehensive clinical skills in a multitude of modalities; excellent benefits package; agency does not shy away from embracing emerging and promising practices, in addition to established evidence-based practices; most person-centered, strengths-based agency I have had the opportunity to work for; ability to collaborate with some brilliant minds; as much transparency as possible from CEO regarding administrative/management decisions.

    Cons

    Very low pay; very high pressure/demands; extremely high turnover rate in res.; when morale drops, it drops at an alarming rate of speed; high burnout due in-part to bearing witness to the after-effects of trauma seen in the population served (i.e. the nature of the work, itself), as well as facing systemic barriers which interfere with healing.

    Advice to Management

    Visit the programs quarterly; continue to highlight and promote the strong, compassionate, creative, exhausting work being done daily by staff (milieu, educational, clinical, res. admin.) in 24-hr care settings; provide fair compensation commensurate with experience, education, appreciation of hard work.


  4. "Absolutely Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Peer Leader in Boston, MA
    Former Employee - Peer Leader in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Justice Resource Institute part-time (More than a year)

    Pros

    *The staff is amazing as it is diverse
    *The organization values your mental health
    * They offer you a good work life balance
    * You learn and build a number of skills that are applicable to many types of non-profit, social justice and social work oriented positions.
    * a position where the value of the experience is relative to what you make out of it.
    *Higher-ups are time efficient and effective. Consistant and reliant.
    * Hire internally whenever possible, opportunities for growth

    Cons

    *nothing more than the expected challenges of working for a non profit.. Periodic last minute changes, and sometimes having to stay up to finish some work.

    Advice to Management

    Keep it up! Yall are doing amazing work and really changing the lives of the marginalized minorities.


  5. "Residential Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Justice Resource Institute full-time

    Pros

    Rewarding work, good company to work fir

    Cons

    Pay isn’t that great, should be higher


  6. "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Justice Resource Institute full-time (More than 10 years)

    Pros

    All good! A dedicated staff of professionals

    Cons

    None! Sometimes there may be personality conflicts.


  7. Helpful (1)

    "Client-focused; employee support needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Justice Resource Institute full-time (More than a year)

    Pros

    -Client-focused: JRI has incredibly caring employees and is well-known for their work in trauma. Their in-house trainings are well developed to help employees become trauma-informed and focused on meeting individual client needs. Programs have full autonomy to implement strategies that work best for the individual client. There is zero tolerance for mistreatment of clients. Restraints are utilized for imminent risk of harm to self or others and even then JRI trains on the least restrictive restraints, keeping in mind the safety of the client and staff involved. The expectation is to de-escalate a situation and help a client regulate without going hands-on.

    -Benefits: Great offerings which includes both 401k and pension plan (after 5 years of employment). Also some really nice partnerships with colleges to assist staff interested in pursuing a career in clinical work. There are also times when other benefits are provided dependent on company performance such as a year-end bonus and a student loan assistance scholarship.

    -Fulfilling client work: Working with the children is challenging at times but also incredibly rewarding. It's great seeing them develop while also allowing them opportunities to release the adult burdens placed on them at an early age and re-experience childhood.

    -Reputation: JRI is a strong human services firm and many people remain with the company for the long-haul.

    Cons

    -Very political and hierarchical: The individuals who progress are great at talking the talk to get where they want to be even if their performance isn't the best. I witnessed many senior leaders visit the program periodically and barely acknowledge anyone who isn't also in a leadership position (not even a simple hello when staff opened the door for them). Individuals are told to just go along with what leaders say even if they have a question, concern or suggestion.

    -Work in a silo: The culture at each program varies greatly depending on the Program Director and can change drastically when a new Director comes in, with little to no transition. For example, my program went from one who was transparent, inclusive and developed staff based on their skills and potential, to one who interacted with individuals solely based on their job title and formed their own clique. Strong performers who once felt optimistic and supported now feel dis-empowered.

    Processes vary between programs and there isn't any succinct way to proactively and regularly share best practices. There is an intranet but not every program/department uses it and the content isn't managed well, if at all.

    Rapport between some programs and Corporate departments is strained at times. Expectations vary and cause great frustration on both sides. There is a significant control issue at the Corporate level -- they don't seem to trust the programs and make employees at the program level feel incompetent. Corporate departments immediately escalate issues to their senior leaders and will include everyone in emails to reprimand individuals (your role doesn't matter - Program Directors get the same treatment). While issues need to be addressed, there literally is no wiggle room for even a first time error - they simply go straight up the chain. You dread emails from corporate because it's usually about something you did wrong, even if you do 99% of tasks correctly 99% of the time.

    There is very limited insight into the performance, vision or goals of the organization. There is a once a year publication that is sent out via email, but not all staff have or can access email.

    -Limited career opportunities: The company touts the internal career opportunities and it's particularly inspiring how the CEO literally worked his way from the bottom to the top. However, opportunities really only exist if you are in a clinical or corporate career path. If you are in a support role, you typically have to wait for someone to move out of a role (so be content remaining in your role until the person in the role you want at your program retires), find your way into a corporate role (if available), hope you have leadership at your program willing and able to support your development to help you be more flexible for opportunities or be great at smooth talking your way up the ladder.

    Programs become possessive of staff (I've been told transfers can be blocked by a program) which leads to undermining other programs in an attempt to gain access to strong talent.

    -Drama: Backstabbing, undermining, and gossip are a significant issue at the program level. Although relationships among employees is frowned upon, there's no lack of "icky" and sketchy interpersonal stuff going on between employees. Sadly, some are even open about their intent on sleeping around with other employees and will specifically target new employees.

    Unfortunately there is also theft by employees at the program level – from large amounts of money to electronics (someone actually walked out of work with a large TV from a program!). It makes it a challenge to trust your coworkers, which impacts the vibe of the program.

    HR isn’t much help at the program level because they are simply hired as office assistants given basic HR duties. Hiring, terminations and employee relations are all handled by Program Directors who are untrained on how to handle HR matters while keeping employment law in mind. Those assistants with actual HR experience (some are certified professionals) are not empowered to utilize their skills and knowledge at the program level.

    -Pay: This is an issue in the non-profit industry overall, however, JRI says they pay competitively, which isn’t the case in most instances. My program has had many candidates turn down the opportunity because they make significantly more at other comparable agencies. If you won’t accept the pay offered then you are automatically generalized as someone who doesn’t have a genuine passion for this type of work. Pay increases are inconsistent – even if your commitment to work excellence is extremely obvious there is often push back by leaders outside of the program.

    Advice to Management

    At the program level, put more effort into getting to know your individual staff and their skills rather than making generalizations based solely on their job title. The same care and open-mindedness you put into understanding your client's needs should also be extended to the development of your staff (and all humans, really).

    In corporate, find ways to bring more consistency and transparency to the program level. Be careful of generalizing because not all employees are the issue. Learn to partner with the programs through issues, not work against them.

    For all, truly put effort into identifying, acknowledging and keeping your strong performers. Some programs settle for talent and rather hire and keep employees who have minimal expectations of work/the employer simply because it's easy to please them by just giving them a paycheck. Corporate should provide more training around being an effective manager to all current and prospective managers within the company. HR matters also need to be honed in because there is a great risk, aside from sexual harassment, for more lawsuits.

    There is an emphasis on self-care, which is awesome and much needed. It would be nice to see JRI provide more resources and create initiatives to support and encourage self-care.

    Justice Resource Institute Response

    Apr 26, 2018 – HR Generalist

    Thank your for taking the time to post your review. We are pleased to read your comments about the focus on clients, the benefits that you receive and personal rewards you get from your work.

    We... More

  8. "You can't find many companies that offer as much as JRI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinician in Yarmouth Port, MA
    Current Employee - Clinician in Yarmouth Port, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Justice Resource Institute full-time (More than 5 years)

    Pros

    Tons of opportunity for advancement or for movement within the agency.
    Lots of opportunity for trainings.
    The best benefits at a non-profit I have seen in Massachusetts.
    Lots of vacation time especially after two years.
    Comparable salaries to other agencies and great health insurance.
    After 5 years of working full time, you can start accruing a pension which is unheard of.

    Having worked in several different positions and at four different JRI programs I can honestly say you CAN find the right fit but you need to be honest about what you're looking for in a job. While I could make more in a fee for service or blended salary position I know I am unhappy when I have to depend on billing for my income. As a result, I sought out one of the few salaried positions available at my education level and I'm so happy about it.

    Some management isn't that great but I've been lucky to have a lot of great supervisors and program directors. If you don't like paperwork maybe try a JRI residential school as direct care staff. If you don't mind it then look into the community-based programs. If you're masters level, well, paperwork is going to be a part of your job no matter what, so figure out how to deal with that. It pays to be patient and to try to find the right position for you at JRI.

    Cons

    Lots of bureaucracy, lots of paperwork. This is often necessary though. Some programs have high turnover rates which can be super stressful.

    Advice to Management

    Keep working to follow the mission and values of the agency. If a program isn't working then look at the managing staff and inquire with the direct care and masters level staff to see what people are saying about the issues going on there. A good portion of the time a bad PD or supervisor can make staff miserable. Overall though, I'm really pleased and see a long career for myself with the agency.


  9. "Clinical Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Justice Resource Institute full-time

    Pros

    Training opportunities, supervision, room to move up

    Cons

    Working in a program you are on an island as a vendor, little contact with JRI management

    Advice to Management

    Reach out to your contract employees because they are not treated the same as those in JRI programs


  10. "Good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teacher in Acton, MA
    Current Employee - Teacher in Acton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Justice Resource Institute full-time (More than 5 years)

    Pros

    Everyone loves the students, and it shows. People are just really good at what they do. Small class sizes mean really getting to know each student.

    Cons

    Pay is substantially lower than at a public school. Nothing is ever consistent. The computers break a lot.


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