K12 Reviews | Glassdoor

K12 Reviews

Updated April 29, 2017
413 reviews

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Full-time Part-time

413 Employee Reviews

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Pros
  • This job provides flexibility to work from home (in 91 reviews)

  • K12 is extremely flexible about dress code and work/life balance (in 21 reviews)

Cons
  • Long hours required at times, meaning work/life balance gets out of whack during peak season (which is often the summer for support teams) (in 21 reviews)

  • Upper management is more concerned about numbers than people (in 24 reviews)

More Pros and Cons

  1. "Loved working there"

    Star Star Star Star Star
    Former Employee - Enrollment Consultant Contractor in Herndon, VA
    Former Employee - Enrollment Consultant Contractor in Herndon, VA
    Recommends

    I worked at K12 (Less than a year)

    Pros

    Great environment to work in

    Cons

    Sometimes the parents can be really rude but you know that's customer service.


  2. Helpful (3)

    "Human Resources"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Herndon, VA
    Current Employee - Human Resources in Herndon, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at K12 full-time (More than 3 years)

    Pros

    Puts resources into it's curriculum - great virtual platform for students.
    The staff are very knowledgeable and professional.
    Good paid time off program, especially for teachers.

    Cons

    Teacher salaries are low.
    401K match is almost non-existent.
    They struggle with employee morale.
    While proper resources have been placed on curriculum, K12 has failed to put resources into other operations, i.e. effective HR and payroll systems.

    Advice to Management

    Put resources into operational systems like HR and payroll. It will pay off in the long run with happier employees.
    Do everything you can to increase pay for the teachers.
    Do everything you can to increase morale with your employees.


  3. "Contract Teacher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contract Teacher in Birmingham, AL
    Current Employee - Contract Teacher in Birmingham, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Work at home, no lesson plans

    Cons

    Student load changes weekly, no set pay. Low hourly pay.

    Advice to Management

    Make it easier to move up


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  5. Helpful (2)

    "Personal Admissions Liason"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alcoa, TN
    Former Employee - Anonymous Employee in Alcoa, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at K12 full-time (More than a year)

    Pros

    Coworkers are great, decent base pay, bonus program if they don't take it away from you.

    Cons

    They don't want you to perform to well, QA will tear you down for no reason, very little supervisors actually care enough to stick up for you, turn over rate is high. They will let you go for no reason. Overall wouldn't recommend. Most of the employees there aren't happy.


  6. "PAL"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Admissions Liaison in Knoxville, TN
    Former Employee - Personal Admissions Liaison in Knoxville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at K12 full-time (Less than a year)

    Pros

    Great compensation for level of work. During busy season unlimited overtime is offered and bonus structure can be extremely lucrative. Potentially able to double monthly income during busy season. Busiest time of year is July through September. January can be very busy as well.

    Cons

    It is a true call center experience. If you're not willing to clock in and make phone calls all day you won't be happy in this position.
    Bonus structure changes occasionally. Depending on budget projections from corporate the bonuses can change, however, that is typically given plenty of time in advance.

    Advice to Management

    Expectations and information change somewhat frequently. Conveyed well most of the time but ensuring supervisors are not just going through the motions and actually helping agents improve performance.


  7. Helpful (3)

    "Not enough pay for work done"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teacher in Detroit, MI
    Former Employee - Teacher in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work from home and curriculum mostly done for you.

    Cons

    Pay was terrible. Had over 200 kids working part time and about 23 different classes with 12 different calendars. Setting up the calendars were not fun.

    Advice to Management

    Pay more


  8. Helpful (1)

    "Local Development Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Local Development Manager in Provo, UT
    Former Employee - Local Development Manager in Provo, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work from home in my chosen field (education).

    Cons

    Poor training. Unrealistic expectations. Poor attitudes from management. No room for career growth. Working from home means you are available to be working 24/7.

    Advice to Management

    Appreciate your field representatives. They build your enrollment and work tirelessly to make a presence in each state.


  9. Helpful (1)

    "Not a great working environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Admissions Liaison in Alcoa, TN
    Current Employee - Personal Admissions Liaison in Alcoa, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at K12 full-time (More than 3 years)

    Pros

    Weekends off and overtime opportunities.

    Cons

    A very hazardous working environment, micro managed to the exact second. Only allowed to use the restroom a few times a day. Lunches can change from 30 minutes to an hour as the complaint pleases. Bonus structure changes quite frequently the better you do the more they take. No opportunity for growth and only the favorites can move up.

    Advice to Management

    Be more positive to your workers instead of constant negativity and don't run the company with an iron fist. It could be a great working environment if you only cared about your employees more would stay instead of running out the door. Utilize the values that the company was founded in and you implement into your students into your employees.


  10. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Herndon, VA
    Current Employee - Supervisor in Herndon, VA
    Approves of CEO

    I have been working at K12 (More than a year)

    Pros

    Good benefits and great work environment.

    Cons

    Compensation not adequate for work done


  11. Helpful (1)

    "Don't know if things have changed, but things were downhill when I left"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Consultant in Herndon, VA
    Former Employee - Enrollment Consultant in Herndon, VA
    Doesn't Recommend

    I worked at K12 full-time (More than 3 years)

    Pros

    I liked the people that I worked with, and the service provided truly helped the customers.
    There was a sense of accomplishment at the end of the day.

    Cons

    I never felt like the company valued me as much the families/customers I worked with.
    It sometimes felt like the bottom line was placed ahead of the best interest of the families.


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