K12 Reviews | Glassdoor

K12 Reviews

Updated May 25, 2017
421 reviews

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421 Employee Reviews

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Pros
  • Most floors are cleared out by 5:30pm and many employees work from home 1-5 days a week (in 97 reviews)

  • K12 is extremely flexible about dress code and work/life balance (in 21 reviews)

Cons
  • Long hours required at times, meaning work/life balance gets out of whack during peak season (which is often the summer for support teams) (in 21 reviews)

  • Upper management is more concerned about numbers than people (in 24 reviews)

More Pros and Cons

  1. Helpful (5)

    ""Family Support Center""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Admissions Liaison in Alcoa, TN
    Current Employee - Personal Admissions Liaison in Alcoa, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at K12 full-time (Less than a year)

    Pros

    There is a lucrative bonus program based of your Units of Business (this is one of two things depending on what exact kind of agent you are, called Enrollment and then Admissions. Enrollment is basically where a brief overview of programs and schools is given and Admissions is helping parents with said enrollment process after their application is submitted (different states have different guidelines and documentation you are required to submit). It's also based on your Quality Assurance scores. All in all when you do what you're supposed there is definitely the potential to bonus big. It all just depends on how much you're willing to put it in! Which is a definite plus

    Benefits; benefits such as Health Insurance, Dental, Vision, 401k. The dental and vision programs are super cheap especially the vision, health insurance is a little more on the expensive but the actual programs are offered are pretty decent. If you have ongoing medical conditions itll come in handy but if you're in good health like myself it'll probably be a boon.

    Good coworkers, overall there is a lot of decent people working there from the agent level to mid level management level. Beyond that I can't really. There is a serious effort put forth to keep us engaged in off site activities as well on site ones such potlucks, contests, picnics, etc. etc. and recently some teams have started team building exercise. This is good and creates a more positive work environment.

    Good families...mostly. MOST Of the people you will talk to a generally pretty easy to deal with. You do have your fair share of people who by nature rude or even just plain ignorant, but that comes with any job. One should be advised this is not any regular call center job despite what it said.

    Overtime opportunities as well as opportunities to work on the weekends (optional) during peak season times

    Cons

    The pay itself is pretty decent starting at 12.50 an hour. However, take away the bonus potential which is certainly easy to lose due to a failing QA score and then look at the job itself and you will see that is very stressful for what the base pay is. This may hold especially true if you have trouble with doing specific tasks in a computer. If it weren't for the bonus program myself including many other would definitely not stay.

    Micromanaged mania, There is a massive, overwhelming amount of micromanagement that goes on. For one you only have 15 seconds between each call before you go back to receiving calls. So that's 15 seconds to complete whatever notes you working on in which they expect us to be pretty detailed with them as well and to "keep the parent on the phone" while we complete them. There is definitely a dial dial dial attitude even if this means calling people literally every day to go over the same things over and over again. Management tends to stay obsessed with this notion of being team "green" which basically means no ones go over on breaks, lunches, etc. etc. or else the world falls apart. With all this emphasis on getting as many dials, and such as units of business in, this notion that it's a "family support center" is complete ludicrous. It's a cal center with a high stress sales environment plain and simple, and this can be further backed by simple googling "K12 in Media".

    Time Off Policy leaves a lot to be desired, if you leave work unplanned you may accrue "points" in which if you accrue too many you are at risk of termination. There's ways to work off points, get them turned over etc. But the very concept of this is middle school. They are also very stingy on vacation time in the summer, as this when we are most busiest. Paid time off needs some work as well, they recently updated the policy to where we lose 5 full days of sick. There are more specifics surrounding this but ultimately we lost 5 full days of what could have been used as Planned Time Off

    Payroll Problems, payroll problems are common, such as the bonuses coming late (they are supposed to be paid on the 2nd paycheck of each month). Whenever this happens they conveniently say "don't rely on the bonuses" but the bonus is what they shove in our face to encourage us to get more Units of Business. A coworker was missing a chunk of their bonus entirely and even months later they were still "working" on it.

    A common phrase is "Things are always changing at K12". I don't know if this is some pathetic attempt at comic relief but a company constantly changes the way it operates and it's policies is NOT a positive thing. It creates stress, problems, etc. etc. A need to constantly change things just shows their is a problem with mid-level or high-level management due to their inability to do things that make sense in the first place

    The computer we use are know to frequent lock ups, crashes etc. etc. Technical issues are aplenty from the agents end of the business, to the supervisors, to the parents who are trying to use our products.

    Not everyone knows what their doing and this can be frustrating for those who do as this can sometimes involve a lot of different sometimes opposing things to be told to a parent. Sometimes sheer laziness and lack of accountability is the main issue. Most people put in the best effort but there's also another portion which a pretty good chunk who are simply lazy, or incompetent.

    Work life balance is non existent, especially if get locked into one of their later shifts. There are supposed to be opportunities to where you can move into earlier shifts but so far this has not happened.

    The call center itself may have the illusion that K12 is out there to help families with their education but if some research is done you will clearly see that their goal is enrollments to profit. So the notion again, that we are a Family Support Center, is a bold faced lie and this can be validated with a little bit of research.

    Advice to Management

    Listen to your employees, most of them have pretty valuable feedback as to things that we can do for our processes to move more smoothly. The micromanagement is unnecessary and causing stress on employees and as such high turnover.


  2. Helpful (11)

    "Decent experience - maybe don't plan to stay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Instructional Designer in Herndon, VA
    Former Employee - Senior Instructional Designer in Herndon, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at K12 full-time (More than 10 years)

    Pros

    Competitive pay
    Opportunity to learn about the important field of educational reform
    Moving laterally in the organization is possible

    Cons

    Too big to succeed?
    Not a culture of innovation
    Limited or no professional development
    Work can be interesting but is often just a grind

    Advice to Management

    Management risks exhausting the good will of their talented employees, leading to a brain drain. To an extent, this has already happened. Their is no magic formula for doing online/blended education well. Some in management seem to have an aversion to experimentation that appears to stem from a fear of failure, but in the field of education denying the bold experiment is itself a recipe for failure.


  3. Helpful (1)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Ashburn, VA
    Current Employee - Senior Analyst in Ashburn, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible environment & Big time in to Agile frameworks.

    Cons

    Not much for career growth & role switch can happen anytime.
    And when there's isn't much for a specific role, it might be hard pressing to find one position immediately with K12 being a small org.

    Advice to Management

    Setting Career Path for FTE's should improve in a vast manner.
    Supervisors/Directors/Managers need to improve a lot from the employee relation prespective.


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  5. Helpful (3)

    "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Herndon, VA
    Former Employee - Project Manager in Herndon, VA

    I worked at K12 (Less than a year)

    Pros

    Flexibility to telecommute
    Work/life balance

    Cons

    Little room for growth
    Low pay


  6. "Call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Employee in Alcoa, TN
    Current Employee - Call Center Employee in Alcoa, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at K12 (Less than a year)

    Pros

    Unlimited over time. Clean well maintained office. Lots of paid time off once accrued. Management has personality but professional when needed. Bonuses paid based on yoir own performance.

    Cons

    Although you can bonus the amount is on the lower side. Training could be longer. Policies are not always consistent.

    Advice to Management

    Be consistent. Find more fun ways to motivate employees.


  7. "NOC engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Engineer in Herndon, VA
    Current Employee - NOC Engineer in Herndon, VA
    Recommends

    Pros

    Good People, Matured procedure and they are using advanced tool.

    Cons

    Not so far. I have been working for less than a year.

    Advice to Management

    Nothing else


  8. "Educational Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Education Consultant in Evanston, IL
    Former Employee - Education Consultant in Evanston, IL
    Doesn't Recommend

    I worked at K12 (Less than a year)

    Pros

    Great job, good people, opportunities to create a better future for children

    Cons

    Poor management, financially troubled, no security, too invested in testing.


  9. "Isr"

    Star Star Star Star Star
    Current Employee - Inside Sales Representative in Oklahoma City, OK
    Current Employee - Inside Sales Representative in Oklahoma City, OK

    Pros

    The pay is better than others

    Cons

    Training isn't very good- expected to be on own fast

    Advice to Management

    None


  10. Helpful (3)

    "They do not always pay employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Instructor in Herndon, VA
    Current Employee - Online Instructor in Herndon, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at K12 part-time (More than 8 years)

    Pros

    You are able to work from home and you get holidays off. The students are wonderful.

    Cons

    The company goes out of its way to avoid paying part-time teachers. The salaries are based on number of students and sections - no problem - until you realize you are dependent on their inept systems to pull numbers. A few hours before a time card is required each week, an email is generated with your numbers. My are wrong at least half the time. No one responds to the errors for days, which means you can't submit a time card. Which means, they don't pay you. Then they miss pay checks because it is not in their time frame. If you plan on working for K12, plan on working for free part of the time and having to fight to make the $12 an hour they claim to pay.

    Advice to Management

    When you clearly and intentionally do not pay employees over the holidays, you do not care about your staff. If you don't treat your staff properly, why would you expect your staff to treat your customers any different? You are creating a culture of disrespect and unprofessionalism by being sloppy in record keeping and not paying your teachers. You should stop looking at teachers as expendable assets and look at them as people.


  11. Helpful (1)

    "Great vision / product"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at K12 full-time (Less than a year)

    Pros

    Everyone I worked with, or met all believed in the vision and product of what K12 is all about, helping kids. Even with the sometimes vague project directions everyone felt they were doing something good!

    Cons

    Trying to be agile was a boon to actually being agile. Over complicated processes, lack of committal from management, lack of action from anyone.

    Advice to Management

    keep the moral high. Keep everyone feeling that they are on the same mission.


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