KAR Auction Services Reviews | Glassdoor

KAR Auction Services Reviews

Updated May 28, 2019

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Found 93 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
52%
Recommend to a Friend
71%
Approve of CEO
KAR Auction Services CEO James P. Hallett
James P. Hallett
61 Ratings
Pros
Cons
More Pros and Cons
  1. "You can do the best work of your life at KAR--If you are ready for the fast-paced environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Leader in Carmel, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KAR Auction Services full-time for more than 8 years

    Pros

    KAR has been growing, both in their digital products and in their geographical footprint. This growth has been fast and consistent for at least the last 7 years. So, if you're ready to build things that have never been built, or fix things that now need to scale, KAR will give you the opportunity to use your skills. The key is passion and ownership--Those are must-haves at KAR to be successful. If you're willing to...

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    Cons

    If you want a slower pace or to just specialize in one thing, then KAR may not be a good fit. The growing demands of our competitive marketplace require us to flex to new priorities and to keep pushing ourselves to win.

    KAR Auction Services2019-05-28

    KAR Auction Services Response

    June 3, 2019Director, Talent Acquisition and Development

    Thanks so much for your feedback—we love it when employees share tips for owning their success and career with us! Many people thrive in our fast-paced, ever-changing environment, but we understand it’s not everyone’s cup of tea. We’re so glad to hear it’s yours!

  2. Helpful (4)

    "Poor management team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Carmel, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at KAR Auction Services full-time for more than 3 years

    Pros

    Competitive compensation and benefits.

    Cons

    Poor management. Hostile work environment.

    Advice to Management

    Promote open and fair work environment.

    KAR Auction Services2019-05-18

    KAR Auction Services Response

    May 20, 2019Director, Talent Acquisition and Development

    Thank you for sharing. Please contact the KAR Ethics Hotline immediately so we can address this issue right away. Callers can remain anonymous on the KAR Ethics Hotline if you so choose. If you do not have this number, you may contact your former HR Partner to retrieve this information ...

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  3. "Great company, great leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at KAR Auction Services full-time for more than 8 years

    Pros

    Management has taken great strides in recent years toward training and recognizing talent. The leadership team understands the value of people committed to doing the best for their customers.

    Cons

    The cons are really opportunities: blending old industry habits with emerging technologies; also the culture tends to be performance based (this is good.)

    Advice to Management

    Keep the strong values based culture going with the laser focus on the customer satisfaction.

    KAR Auction Services2019-05-06

    KAR Auction Services Response

    May 6, 2019Director, Talent Acquisition and Development

    Thanks for sharing your thoughts! We’re delighted to hear you enjoyed your experience at KAR. Our people are our greatest asset—thanks for all you did for our company and our customers. We will continue to focus on customer satisfaction and our values. Feel free to send any other ...

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  4. "Nice Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at KAR Auction Services full-time for more than a year

    Pros

    - easy going job -nice pay for not doing much -hour lunches -contests with prizes, gift cards, tv's

    Cons

    -sometimes customers can be a bit much, but its a call center.

    KAR Auction Services2019-04-25

    KAR Auction Services Response

    April 30, 2019Director, Talent Acquisition and Development

    Thank you for taking the time to leave a comment. We appreciate all you do for our company and customers, even if the calls can be challenging at times. If you’d like to share more comments, please email us at listens@karauctionservices.com.

  5. "Solid Perks No Professional Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KAR Auction Services full-time for more than 3 years

    Pros

    They offer good benefits, they provide a free gym. There are a lot of opportunities to move internally. They will soon be moving into a brand new state of the art facility.

    Cons

    There is a sense of division amongst the different business units not a collaborate corporation. There is no focus or support on professional development.

    Advice to Management

    Offer education assistance and technical skills training. Grow your current employees instead of looking outward for top level positions.

    KAR Auction Services2019-04-25

    KAR Auction Services Response

    April 30, 2019Director, Talent Acquisition and Development

    Thanks for sharing! We are continuously looking at global solutions for professional development, but it is a work in progress. I encourage you to check on the KAR Learning Connection - there are several courses at your fingertips for business acumen and technical skills training. ...

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  6. Helpful (1)

    "Worst management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Relations in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at KAR Auction Services full-time for more than a year

    Pros

    Great company and benefits

    Cons

    Management is horrible and they don’t care for their employees

    KAR Auction Services2019-05-28

    KAR Auction Services Response

    June 3, 2019Director, Talent Acquisition and Development

    Thanks for your feedback. We love this industry and the people in it, and that’s why we strive to hire only the best talent who share our same passion and team spirit—people who live our values and reflect our positive culture. If you have any further comments or concerns please email ...

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  7. Helpful (6)

    "Lots of Problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carmel, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at KAR Auction Services full-time for more than 3 years

    Pros

    Employees on lower ranks and in the field are GREAT, the automotive industry is fun and interesting, meet many people throughout the country.

    Cons

    KAR is trying to re-invent itself and bring all of its brands together under one umbrella, which leads to a lot of problems even when there's a solid plan in place, which there is not. There are tons of disconnects between business units, corporate and the field, senior level and their subordinates, departments, and the list goes on. Management is extremely top-heavy and does not respect the lower ranks as quality employees,...

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    Advice to Management

    Give your employees more autonomy and value the good ones you didn't get rid of. Treat them with the respect they deserve and reward the ones who go above and beyond. Find someone who can actually devise a decent plan for your future and execute it in a timely manner with your employees' best interests in mind.

    KAR Auction Services2019-04-29
  8. Helpful (14)

    "Total Change in Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carmel, IN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at KAR Auction Services full-time for more than 8 years

    Pros

    Flexible work schedule, ability to work from home occasionally, good severance package

    Cons

    While the CEO talks a good game about how much the company values people, he has brought in management that views staff as a commodity. Over the past year, it has become more and more prevalent that people will get a tap on the shoulder from an HR rep and be walked out of the building within minutes. Between 100 and 150 just in March alone.

    Advice to Management

    You've destroyed the culture. Everyone is constantly looking over their shoulder to see if they are next. Your turnover is abysmal and most people have their resumes updated, looking to leave. You can't grow if you don't have the people in place who can do the work. Change your ways.

    KAR Auction Services2019-04-03
  9. Helpful (5)

    "Don't get too comfortable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carmel, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at KAR Auction Services full-time for more than 5 years

    Pros

    Benefits were about all that was positive.

    Cons

    No true business strategy or vision, lack of training, lack of management, lack of resources, and lies

    Advice to Management

    Review your business strategy, vision, mission, and what impact the little people actually make on the company rather than listening to the lies from management that treat employees like their children with micromanaging without giving true discipline. The overall department should not have to suffer because of management lacking strength and leadership and for other people's mistakes. Micromanagement is a true issue...

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    KAR Auction Services2019-04-30
  10. Helpful (2)

    "Great place to work! Family atmosphere."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Payroll in Carmel, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at KAR Auction Services full-time for more than 10 years

    Pros

    Advancement opportunities. Great benefits. Active in the community. Employee friendly.

    Cons

    Benefit offerings are great but premiums are above average in cost.some departments seem more segregated than others.

    Advice to Management

    Listen to your employees, some have great ideas!

    KAR Auction Services2019-03-23

    KAR Auction Services Response

    March 25, 2019Director, Talent Acquisition and Development

    Thanks for sharing and your suggestions have been passed along! We want to be the best place to work, and your feedback will help us get there.

Found 93 reviews