KAYAK Reviews

Updated Apr 24, 2021

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3.2
54%
Recommend to a Friend
71%
Approve of CEO
KAYAK CEO and Director Steve Hafner
Steve Hafner
56 Ratings
Pros
  • "Great flexible environment, with a good work life balance(in 22 reviews)

  • "Fast paced, constant, Friendly, time management(in 10 reviews)

  • Cons
  • "While the people are smart, many of those in upper management are very fake(in 7 reviews)

  • "American Company with zero understanding of European culture(in 5 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Current Employee, more than 1 year
      Featured Review

      Great culture and place to grow your career

      Jan 24, 2021 - Product Designer in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Amazing and smart coworkers who inspire me to be better. Lots of team bonding activities (team lunches, dinners, events) - Lots of opportunities for growth and promotions - Awesome benefits and vacation package, competitive salary - Inclusive and understanding environment

      Cons

      - Caught between startup and large org where there's not a lot of process so things feel scrappy, but it's not sustainable. There needs to be more process in place for product development - Still in early stages of design maturity. Design is slowly earning its seat at the table. A lot of design decisions still come from senior leadership rather looking into real user problems

      1 person found this review helpful
    2. 5.0
      Current Employee, more than 1 year

      Great Team, Great Company

      Apr 28, 2020 - Marketing Manager in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Highly talented team - Great healthcare - Generous holidays & time off - Leadership

      Cons

      - Salary should be more competitive. - unattainable goals for bonuses

      2 people found this review helpful
    3. 2.0
      Current Employee, more than 3 years

      Good co if you're happy with "just a job" and no career growth

      Apr 24, 2021 - Senior Software Engineer in Cambridge, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The compensation and benefits are good. The coworkers are mostly good people and always happy to help. You're rarely expected to do more work than you're able to at a sustainable rate.

      Cons

      The nail which sticks up is hammered down. If you want to apply latest tech trends or grow in a tech career, forget about it. The company has grown complacent as the leader in its niche. The tech stack is 10-15 years old and will become a limiting factor for the speed of innovation, yet any suggestion for different ways of doing things is met with "we haven't needed it before, why would we need it now" or "we already had someone look into it and it didn't work". Promotions are meaningless yet difficult to get. They seem to depend on being friends with the right people, or having gone to the right schools. Don't expect managers to be interested in your career growth. People in EU beware: Upper management in the US considers the work done in some of the European offices subpar.

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      1 person found this review helpful
    4. 4.0
      Former Employee, more than 3 years

      Great place to collaborate and learn new skills, tech company mentality

      Mar 15, 2021 - Campaign Manager in Cambridge, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people, perks, and resources for professional development. Great office management and team bonding.

      Cons

      Getting promotions that are well deserved can take a long time and were the main reason I left. After many months of waiting for a promotion I was promised and working the more senior role for almost a year, I ended up leaving because I found another opportunity. The feedback was that they wanted to see you work in a role to make sure you could handle the more senior position, but that feels like a way to underpay/undersell a staff member for their hard work. That being said, my manager did everything in their power and was absolutely amazing to work with.

      Continue reading
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    5. 3.0
      Current Employee, more than 3 years

      Comfortable enough place to work, limited innovation and growth

      Apr 1, 2021 - Data Scientist in Cambridge, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Well run company with a track record of success - Competitive salaries and benefits - Good work-life balance - Strong technical mentorship - Managers are competent, generally have been around for a while and know the company well - Strikes a good balance between a professional and casual environment - Nice offices with decent on-site perks - They invest in their employees and want people to stay long term

      Cons

      - Advancement is slow. - Management talks about horizontal culture but in fact it is very hierarchical, which can be disorienting until you learn to separate lip service from reality. - Bias towards status quo and conformity. Many employees are primarily concerned with protecting their position and appearances, making honest discussions and appraisals of situations difficult. - Lots of engineering work for scientists and analysts. More data and ML engineering support would help improve the pace of production and free up scientists and analysts to use their strengths. - The tech stack is old and the mindset towards developing data science products is very old school. The justification for using outdated and suboptimal approaches is usually a mixture of "we can't do that because we are too lean" and "we don't need to do that because we have been doing fine without it". - Management doesn't know what they want from Product Managers, leading to high turnover in this role. I would beware of joining as a PM. - Poor trust and communication between marketing Account Managers and data scientists. AMs can be forced to use algorithms which obviously aren't working well and if you ask the data scientists what is going on, you will get evasive maneuvers and bluster about how "sophisticated" the models are. - Poor record of retaining female tech talent and exceedingly few women in leadership roles. - Culture is ultra-WASPy fake nice. Diversity groups are forums to virtue signal, praise the company for how inclusive it is, and avoid challenging discussions that could upset anyone.

      2 people found this review helpful
    6. 3.0
      Current Employee, more than 3 years

      The burnout is real

      Feb 11, 2021 - Software Engineer in Cambridge, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Most software engineer and lower level employees are pleasant and friendly.

      Cons

      Constant pressure from the top to deliver quickly and expectations have only gone up since working from home during the pandemic. Not a company with good future outlook right now.

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      5 people found this review helpful
    7. 4.0
      Current Employee, more than 3 years

      Struggling in the pandemic era

      Jan 11, 2021 - Software Engineer in Cambridge, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      * no pay cut for employees that weren't laid off, appreciated give that the travel industry has been hit very hard this year * great WLB and vacation policy

      Cons

      * future is not clear

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    8. 3.0
      Current Employee, less than 1 year

      ...

      Feb 24, 2021 - Senior Manager, Tax in Stamford, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      friendly people to work with

      Cons

      basically only work for your immediate manager

      Be the first to find this review helpful
    9. 2.0
      Current Employee, more than 3 years

      Good for starting out career

      Jan 26, 2021 - Sales Manager in Brooklyn, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good for starting out career Relative work life balance

      Cons

      Improvement needed on processes and communication

      3 people found this review helpful
    10. 2.0
      Former Employee, more than 3 years

      Kayak's upper management (commercial team) practices nepotism

      Mar 10, 2020 - Commercial (Transport), North America in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great product - filters! - Nice offices - Stanford, Berlin, Copenhagen. - Smart people for the most part - Nice colleagues, those in Stamford and Copenhagen. - They won't offer help but if you ask, many team members will happily give you training on stuff. - Okay salary, market rate - Good perks such as tuition allowance etc

      Cons

      -While the people are smart, many of those in upper management are very fake -Upper management in North America are cliquey, racist and only hire within their own ethnicity - There's a lot of backstabbing that goes around in the commercial team in the US - The commercial team in London is better but the way it's being run is a joke. - A few members of upper management has been rated very low in the assessment tests given by HR to staff, so choose your bosses wisely. - Tech teams aren't as agile as they think and they don't get with the times. - Many internal systems are old, clunky and plain embarrassing. - It depends where you're situated, but many teams esp in Asia and San Francisco have zero work life balance

      Continue reading
      23 people found this review helpful
    Viewing 1 - 10 of 134 Reviews

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