KEMBA FCU Reviews | Glassdoor

KEMBA FCU Reviews

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3.5
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Jerry Guy
8 Ratings

19 Employee Reviews

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  1. Helpful (1)

    "Teller"

    StarStarStarStarStar
    Current Employee - Bank Teller in Columbus, OH
    Current Employee - Bank Teller in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KEMBA FCU full-time (More than a year)

    Pros

    Good pay, actually care about their employees,good benefits

    Cons

    There is a lot of turnover, not many locations


  2. Helpful (1)

    "Member Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at KEMBA FCU full-time

    Pros

    awesome benefits and pay as compared to other retail credit unions

    Cons

    not a ton of room for advancement in branches

  3. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at KEMBA FCU full-time

    Pros

    Great company with excellent management backing you the whole way.

    Cons

    Extremely high volume of customers.

    Advice to Management

    Keep up with the employee care and monthly coaching.


  4. "Good experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller Supervisor in Columbus, OH
    Former Employee - Teller Supervisor in Columbus, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at KEMBA FCU (More than 5 years)

    Pros

    Great vacation, insurance and 401K. Nice training program for on going training/coaching.

    Cons

    More sales focused than member focused. There were too many goals to hit and it never really benefited anyone but management.


  5. "Small company, no room for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KEMBA FCU (More than a year)

    Pros

    Great benefits. Small company so you get to know a lot of people. Nice incentive structure.

    Cons

    Not a lot of room for advancement. There is not a great work/life balance. Consistently work at least 45 hours if salary paid. If not don't expect any overtime.


  6. "Great Experience!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Recommends

    I worked at KEMBA FCU (Less than a year)

    Pros

    Great community feel among employees

    Cons

    It was a long commute for me, but otherwise pleasant job


  7. Helpful (1)

    "operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Columbus, OH
    Former Employee - Operations in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at KEMBA FCU (More than 3 years)

    Pros

    its always good to have a job, even if its something you dont enjoy

    Cons

    know this: you sell and upsell or you go home, also know the customer is in charge of every transaction and every interaction, and they believe customer perception is reality, regardless of reality

  8. Helpful (1)

    "Skip"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Pay and good benefits

    Cons

    Fake people and fake morals

    Advice to Management

    Practice what you preach


  9. "Mortgage processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gahanna, OH
    Former Employee - Anonymous Employee in Gahanna, OH
    Doesn't Recommend

    I worked at KEMBA FCU full-time (Less than a year)

    Pros

    Benefits were good. Not alot of overtime expected. Company as a whole great.

    Cons

    Very stepford-like. Be careful who you trust. Mortgage department disorganized.


  10. "Mortgage Loan Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Processing Specialist in Dublin, OH
    Former Employee - Mortgage Loan Processing Specialist in Dublin, OH
    Approves of CEO

    I worked at KEMBA FCU full-time (More than 10 years)

    Pros

    The company itself is a good company. They seem to value their employees for the most part.
    Kemba has a lot of team building exercises to bring the employees together. The main focus is the credit union members and the employees are members as well.

    Cons

    Kemba had trouble keeping a manager in the mortgage department. It was very unorganized and when you needed someone to go to for a problem there was no one there. Everyone on the team had a huge workload and could not get everything done.

    Advice to Management

    Find a responsible mortgage manager that not only cares about the members but also about the employees that work with them. A manager that knows what they are doing and can jump in and help their team when it it very busy.


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