Virtually no micro-management.
Multiple opportunities to represent company in the community.
Opportunities to learn the industry through interaction with vendor reps and going to market.
Senior management completely shut off communication with company employees at the death of the owner as to what was happening with the company and what direction the company was going.
Advice to Management
As an employee owned company, treat them with respect in giving them the feedback and updates about goings on with the company they deserve.
Get real-world interior design and sales experience
Some benefits after 90 days e.g. health insurance and 401K
Employee discount after 1 year (most employees don't last that long)
Mgmt only cares about Sales! They hype their commitment to design and to service, but policies do not
support employees to provide service.
Employees are disposable. High turnover--people often start and quit within a week! So Kacey doesn't even order name tags or business cards until you've been there at least 30 days.
High pressure to meet quotas and it is very difficult to make quotas in this economy. No employee loyalty. People with 10+ years of employment are fired, if they have a few months they cannot meet quotas.
Commission can be okay if you can consistently EXCEED quotas, but you have to work 6-7 days a week in a good economy to make the quota. Even the "top performers" struggle and deal with "probation and an ongoing threat of being fired".
Temporary "used-car-type" sales people are often brought in for "special sales" loading the floor and taking business / commissions from employees
Design Consultants also spend a lot of time resolving unnecessary customer service issues -- poor delivery, defective products, etc. taking time from new business and not helping to create long-term relationships for repeat business with existing customers.
If you make any mistakes or have customer complaints, mgmt "houses" the sale, which means they take all the commission on the order--so you're working for FREE.
If you make a mistake on a special order, mgmt will also make you BUY the item! Special Orders are very time-consuming and there is no support or system to expedite and process sales accurately. Sometimes, it is not worth the time or risk to sell something special to a customer. e.g. a sectional for $5K, if it is ordered wrong (or doesn't fit or delivered into the home) can come out of your paycheck. So a lot of time that could be spent on new business/sales is spent "covering your a**", so you don't lose money.
Advice to Management
Criticism and punitive measures do not motivate employees to sell more. The economy drives sales. Employees want to sell--it's their paycheck. Policies, procedures and experienced, knowledgeable sales staff promote good customer service and encourages repeat business.
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