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Kaiser Permanente

Engaged Employer

Kaiser Permanente

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Kaiser Permanente Reviews

Updated Jan 22, 2022

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Found 9,664 of over 10,957 reviews

4.0
77%
Recommend to a Friend
77%
Approve of CEO
Kaiser Permanente CEO Gregory Adams
Gregory Adams
1,176 Ratings
Pros
  • "Good place to work for with great benefits(in 1411 reviews)

  • "Pay and Benefits; Innovation; Collaboration(in 744 reviews)

  • Cons
  • "Work life balance for management teams(in 231 reviews)

  • "Sometimes upper management abuse their poison(in 149 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Ratings by Demographics

    This rating reflects the overall rating of Kaiser Permanente and is not affected by filters.

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    1. 5.0
      Current Employee, more than 5 years

      Great place

      Nov 30, 2021 - Teleservice Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s a great place to work and love the team

      Cons

      People often get transferred to the wrong dept

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    2. 4.0
      Current Employee, more than 3 years

      Great benefits, job security, but the usual bureaucracy

      Sep 9, 2015 - Program Manager in Portland, OR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Kaiser is a great place to work and build a career over time. In my experience salaries are above market for most positions, and the benefits are so good that many people become "lifers". The health coverage is extremely generous, and time off starts off adequate and gets better over time (18 days when you start, moving up to 33 after 15+ years - this does not include sick time). Employees truly believe in the mission of KP (at least, I do) and it's clear that this is a place where employees' contributions are valued. Although my role is not part of any of the unions, the fact that our workforce is predominantly unionized also places a positive role in KP's reputation as a good place for workers (although having unionized staff also presents many challenges). Overall, I enjoy working at KP and would recommend it to others, but understand that you are entering a big bureaucracy. A friendly, mission-driven bureaucracy, but still.

      Cons

      Cons: having lots of "lifers" means that innovative ideas and workflows are not always adopted without a fight. People have their roles deeply embedded here, and any threat to the status quo is seen as negative, even though we need to make some pretty radical changes given the new health care environment post-ACA. There's a lot of "not my job" attitudes here. It's hard to navigate the layers of bureaucracy, both in terms of personnel/HR/benefits, and in getting work done (there are often 4-5 departments at the regional and national KP levels working on similar areas, and no guidance on who does what.) Be aware that KP is not immune to reorganizations and layoffs -- they do make a good attempt to ensure workers are hired elsewhere in the organization, but there are no guarantees, and there can be a lot of turnover in certain departments. Benefits are currently generous but are always subject to downgrades in the future, so just be aware of that. Some changes to the pension and retiree medical benefits are about to hit, and with them a wave of Baby Boomers will be taking retirement, which should hopefully open up many new management opportunities for Millennials. Oh, and the biggest con of all: we still - STILL - use Lotus Notes for email. Shocking, I know, but true.

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      262 people found this review helpful
    3. 2.0
      Current Employee, less than 1 year

      Good pay but that's about it.

      Dec 29, 2021 - Registered Nurse in Oakland, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      High job protection, competitive pay, good health benefits.

      Cons

      Employees across most departments at Kaiser are unionized, but that leads to complacent and laziness: -staffing department never answers their phone or email when you have questions about your schedule. They also can't get their act together to correctly code your time or even schedule your time for that matter. -trash cans and biohazard canisters are usually full and EVS rarely comes by to keep places clean and tidy. -Supply management doesn't come around to check items that need restocking. When you call them they take an hour or more to get your items despite calling them multiple times. Sometimes, they leave items on the counter instead of stocking them in the supply closet. Management does not care about employees and that bleeds into patient care. Kaiser only cares about how they look good on paper and all they care about are numbers.

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      2 people found this review helpful
    4. 4.0
      Current Employee, more than 8 years

      Good pay & benefits, corporation > everything else though

      Dec 6, 2021 - Member Service Representative in Sacramento, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Kaiser pays above average for nearly every position. The benefits are great, I cover my entire family with no issue. I pay very few copays for services and prescriptions. We also get an incremental raise annually with an annual bonus in the spring.

      Cons

      There is not much room for individualism or advancement. They will act like your department is a "family" and expressing ideas is encouraged, but that is for show. KP is designed so that you shut up and do your job for 20+ years in the same department until you are retirement eligible, then you go. If you are looking to express yourself creatively or have highly fulfilling work, this place is not for you. If you don't mind feeling invisible and living the boring, water cooler talk cubicle life for solid pay and benefits then KP is the place for you. There have also been a LOT of changes post-covid, so I worry that the sense of security that KP used to offer is diminishing unless you are clinical staff.

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      1 person found this review helpful
    5. 5.0
      Current Employee, less than 1 year

      It works for what it is

      Jan 13, 2022 - Housekeeping Attendant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Adaptive Friendly Staff Simple and Consistent Work

      Cons

      Physically Exhausting Inconsistent workers Lacking better alternative entry points

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    6. 2.0
      Current Employee, more than 5 years

      Used To Be Better

      Jan 20, 2022 - IT Project Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They have good benefits but not much else. The mission used to be fulfilling.

      Cons

      Processes are antiquated and it's a cutthroat environment. The pay is mediocre on the administrative side so they promote people to Director level meaning less and less people doing the actual work. They recently implemented an org change so that every manager and director needs to have at least 8 direct reports but that just seemed to do nothing but reduce promotion opportunities. They were better a few years ago but generally everyone I talk to feels the organization is declining since just back in 2019. The current CEO comes across as someone who just wants to cut costs and having no long-term vision.

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    7. 5.0
      Former Employee, more than 1 year

      Kaiser Permanente is a great place to work.

      Jan 9, 2022 - Project Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Kaiser Permanente offers the ability to work in a large healthcare environment. Because of the size of the organization it offers challenges everyday. You have the option to work on a variety of projects which can impact the entire organization. At Kaiser, it's not what you know, but who you know.

      Cons

      Due to Kaiser Permanente's large size, it can take time for projects to mature and to build a teams of resources with the knowledge and skills necessary for the specifics of the project. Learn how to network, and to take the time to learn what your resources can bring to the team.

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    8. 5.0
      Current Employee, more than 3 years

      Great place to work

      Jan 12, 2022 - Adult Nurse Practitioner in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great support and management that encourage growth and development. 9 days of CME per year with $3K CME reimbursement. Great retirement benefits with 2% matching an additional 6%. One float holiday per year that you can use for anything. PTO days increase significantly after 5 years of service in the company.

      Cons

      PTO for new hires 1-2 years is 15 days/year and includes sick time. No separate sick bank so if you're sick you'll need to tap into your vacation hours. The travel reimbursement for CME is a pain to request and capped at $700 or so of your CME money.

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    9. 5.0
      Former Employee

      Generally a Spectacular Place to Work

      Jan 20, 2022 - Acsw in Lake Forest, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      mission driven great salary and benefits exceptionally thorough on boarding process good training opportunities generally honorable and kind hearted coworkers

      Cons

      The organization is reluctant to rid itself of poor performers The organization is not as committed to diversity, equity and inclusion as one would think. The organization is not quick to protect employees from abusive bosses or abusive members

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    10. 5.0
      Current Employee, more than 3 years

      Good company

      Jan 22, 2022 - Patient Access Representative in Renton, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Union so there is job security there.

      Cons

      Politics just like any company just need to know how to play the game

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    Viewing 1 - 10 of 9,664 Reviews

    Kaiser Permanente Reviews FAQs

    Kaiser Permanente has an overall rating of 4 out of 5, based on over 10,957 reviews left anonymously by employees. 77% of employees would recommend working at Kaiser Permanente to a friend and 71% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Kaiser Permanente employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Kaiser Permanente. This rating has decreased by -2% over the last 12 months.

    77% of Kaiser Permanente employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Kaiser Permanente 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.7 for career opportunities.

    According to reviews on Glassdoor, employees commonly mention the pros of working at Kaiser Permanente to be career development, coworkers, benefits and the cons to be senior leadership, culture, management.

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