Kaiser Permanente Reviews | Glassdoor

Kaiser Permanente Reviews

Updated February 20, 2017
886 reviews

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3.0
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Kaiser Permanente Chairman and Chief Executive Officer Bernard J. Tyson
Bernard J. Tyson
215 Ratings

886 Employee Reviews

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Pros
  • Mission driven; believe in work-life balance; you can change your career many times still within the same organization (in 301 reviews)

  • Transparent about pay and benefits (in 162 reviews)

Cons
More Pros and Cons

  1. "Unfeeling toward staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaiser Permanente part-time (More than 8 years)

    Pros

    I really enjoyed working with some of the staff, and my patients were always my passion.

    Cons

    The department I was in is very dysfunctional. There were cliques and favoritism. Although I had been there for over a decade, there was no acknowledgment when I left. Others got parties and presents, I didn't even get a card or a thank you.

    Advice to Management

    Don't allow managers to play favorites. It undermines morale and productivity.


  2. "Psychologist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Psychologist in Los Angeles, CA
    Former Employee - Clinical Psychologist in Los Angeles, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Kaiser Permanente full-time (More than 10 years)

    Pros

    Multidisciplinary staff are professional, well motivated, knowledgeable and highly skilled. This includes clerical staff, managers, cleaning crew, psychiatrists, social workers, MFTs and psychologists. Salary is better than most of the competition other than private practice. The benefits are good. If you do your job (and certainly most people do), you'll pretty much be left alone to work relatively independently. Psychologists may perform similar and/or identical functions as MFTs and social workers (intakes, group therapy, intakes, individual therapy, intakes, family therapy, and more intakes), or do a small amount of psychological testing, or even have their jobs defined as 100% psychological testing, something to investigate before signing up.

    Cons

    Kaiser Permanente Psychologists are highly valued in the San Diego area, even more so in Northern California, but not very much in the greater Los Angeles area. Psychologists earn a bit more salary than the other psychotherapists, the reason for the reluctance to hire more of them. The work load continues to increase for everyone. Just when we think it couldn't get any tougher, somehow it does. With union contracts, the negotiations can drag on for months or even years. The tug of war during negotiations can be very stressful. There have been strikes. The clinical team has been understaffed for many years. Staff often feel like they're on an assembly line. Staffing has never kept up with the increase in patient load. The quality of mental health treatment diminishes as the demands grow. Morale is poor. Psychiatrists, just like the other Kaiser physicians, become partners in the business after a few years. They too are terribly stressed, but as partners their motivation to fight for better care vs. keeping their eyes on the finances weakens. As partners, their jobs are protected to a ridiculous degree. Then again, union members have been known to keep their jobs, thanks to the union, when they should have been fired.

    Advice to Management

    The clinical team works with middle management. Middle management is caught in the middle. They typically do what they can to make the system work, but they work with one hand tied behind their backs. They are under pressure to meet budgetary demands and the more they meet them, the greater their bonus. If they were to stand up to their superiors and demand better staffing so that the patients could get better care, they would be doing what ethics require of them, but they would also be putting their jobs at risk I believe. My advice: at least be honest with the clinical team (some are, some aren't). Additionally, some worry about getting into battles with the union, so they are reluctant to discipline clinicians and clerical staff who clearly and repeatedly break important rules. My advice: Do what you're paid to do.


  3. "Actuarial Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Kaiser Permanente full-time

    Pros

    Good work-life balance and not much of long work hours

    Cons

    Not much of the career advancement opportunity

    Advice to Management

    N/A


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  5. "Busy company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kaiser Permanente part-time (Less than a year)

    Pros

    Pay is very competitive. Benefits are good. Won't be flexed here. Many locations. Union. Chance of taking many days off.

    Cons

    Management could be better. Management is quick to let go of good employees. Better communication from management. Good luck getting time off.

    Advice to Management

    Communication.


  6. Helpful (1)

    "Solution Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Consultant in Pasadena, CA
    Former Employee - Solutions Consultant in Pasadena, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Kaiser Permanente full-time (More than 10 years)

    Pros

    Great culture if you don't get unlucky with the wrong boss, great benefits, great stability.

    Cons

    None really. Just remember, try to get another boss if it isn't working out with the one you have. HR is there to protect the company from getting sued and they don't care about fixing the problem. Their job is to keep things looking shiny on the outside and they spend plenty to protect that image.

    Advice to Management

    Stand up for the just culture you claim to value so much. Not just when it will make you a buck.


  7. Helpful (1)

    "Very organized in Quality Management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Kaiser Permanente full-time (More than 3 years)

    Pros

    Good benefits with some work/life balance

    Cons

    A lot of politics...

    Advice to Management

    Politics in leadership and management. Not a lot of advancement opportunities in KP Quality Management, especially if you do not know anyone in management. Some leaderships and managers hire people who they know, not what they qualify for the position...

    Still recommend to people who seek for good benefits...


  8. Helpful (1)

    "Fine but lacking effective communication"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaiser Permanente full-time (Less than a year)

    Pros

    Employees are friendly and generally try to be helpful whenever possible. Good health insurance if you don't mind Kaiser insurance for medical, dental and vision.

    Cons

    Poor communications within in the IT business group. Processes and systems are launched without full testing (including user testing) or communication on how the new process works. Duplication of systems rather than working to consolidate into one effective system. Decisions are made without thought as to to impact others.

    Advice to Management

    before a new system or process is introduced, ask 'what is the positive impact of this improvement" or "can an existing process or system be updated to capture this information"? Process improvement does not always mean a new system.


  9. Helpful (1)

    "Kaiser is so so"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Technician in Kensington, MD
    Current Employee - Help Desk Technician in Kensington, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kaiser Permanente full-time (More than 5 years)

    Pros

    great benefits, pay is ok

    Cons

    work life balance can be hectic at times


  10. Helpful (1)

    "KP Experience in HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Kaiser Permanente full-time (More than 5 years)

    Pros

    Benefits, opportunity for growth, culture can be great

    Cons

    Lack of Leadership and Ethics in HR department of MAS region

    Advice to Management

    none


  11. Helpful (1)

    "Riverside Medical Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff in Riverside, CA
    Current Employee - Staff in Riverside, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Kaiser Permanente full-time (More than 10 years)

    Pros

    Stable work, but not a friendly atmosphere at this medical center. The doctors run the show, and the CEO caters to their every whim.

    Cons

    This medical center in particular is run by a CEO who only wants profits at the employees' expense. He caters to the doctors and is not interested in the union staff.

    Advice to Management

    There are 13 medical centers in Southern California. Choose any of the others for a more supportive senior leadership staff. Otherwise, expect to work your butt off and not be recognized. Maybe you'll even be shown the door.



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