Kaiser Permanente Reviews | Glassdoor

Kaiser Permanente Reviews

Updated August 20, 2017
1,687 reviews

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4.0
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1,687 Employee Reviews

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Pros
  • Mission driven; believe in work-life balance; you can change your career many times still within the same organization (in 325 reviews)

  • Transparent about pay and benefits (in 184 reviews)

Cons
  • If you don't know how to say no then you will lose you ability for good work life balance (in 111 reviews)

  • Hard to move up once you are within (in 40 reviews)

More Pros and Cons

  1. Helpful (33)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Fontana, CA
    Current Employee - Project Manager in Fontana, CA
    Approves of CEO

    I have been working at Kaiser Permanente full-time (More than 8 years)

    Pros

    Kaisers benefits package is exceptional, which is why most employees become lifers. The culture is one that fosters collaboration and teamwork.

    Cons

    Heavy workloads for exempt employees require long workdays and weekends to manage. Negatively affects work/life balance. Low turnover makes career progression slow process. Many leaders lack innovative thinking due to little exposure outside of KP.

    Advice to Management

    Increase leadership positions to improve work/life balance, increase opportunity for career growth. Also invest more in training outside of KP so leaders continue to grow.


  2. "Innovative (for health care), change takes time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Oakland, CA
    Former Employee - Business Analyst in Oakland, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Kaiser Permanente full-time (More than 3 years)

    Pros

    Still an innovative model, clinicians really care about the work they do, potential to work on projects that make a big impact, smart people, great work/life balance

    Cons

    Slower moving. If you're a young person trying to make an impact and move up the ranks quickly, you may be surrounded by and depending on people who aren't prioritizing their career as much. Can be political - unless you find the right leader to champion your idea, it might not go anywhere.

  3. "Great staff, great goals, small budgets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chronic Care Management in San Francisco, CA
    Current Employee - Chronic Care Management in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kaiser Permanente part-time (More than a year)

    Pros

    Great Pay
    Great Career Lader
    Flexibility to move to different regions within Kaiser
    Great Benefits
    Great Co-workers, smart, experienced people
    Good retention of staff
    Good union representation

    Cons

    Tight budgets, so it's hard to move into a position you want unless someone retires or leaves. To get in, you have to practically be a per diem first and then apply for other openings. Jobs work on seniority so even if you're qualified, the person with more seniority than you can get a job.

    Advice to Management

    Leverage current per diems to help fill in other roles, create training programs for current staff to transition into other roles.


  4. "Account Managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaiser Permanente full-time

    Pros

    Awesome Corporate Culture and great benefits package

    Cons

    Base Pay is lower than market and sales incentives are higher...washes in the end!


  5. "Benefits are the perks..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN Case Manager in San Diego, CA
    Current Employee - RN Case Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kaiser Permanente full-time (Less than a year)

    Pros

    I've been working for KP for 10 months now. It has always been my goal to work for KP 15-20 years before retirement because of the pension and medical benefits. The work environment is great and the people I work with including the MDs are all helpful especially during my first 90 days.

    Cons

    There are no standardized processes. Each MDs I work with had differing workflow. Now, being a case manager, this was quite challenging and frustrating for me. No one knew the policies and protocols and I had to navigate myself around what my predecessor was doing and the experience and knowledge I came with. I came from a setting where processes were vital to the success of my job. It was and still is for this KP job. Fortunately, I'm a driven person and am used to developing workflow processes that are within the bounds of policies and protocols. I was just surprised and disappointed that an organization such as KP has no standardized processes, protocols/policies for each of their departments.
    Another thing I've noticed is the training and orientation piece was not as comprehensive as what I'm used to- and management literally did not know how to help me. There was no formal training on how to use TORT, timeclock, clocking in and out, etc. .. I had to find out for myself or ask co-workers.

    Advice to Management

    Improve new employee orientation and training process.


  6. "Love My Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Appointment Specialty Coordinator in Duluth, GA
    Current Employee - Appointment Specialty Coordinator in Duluth, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Kaiser Permanente full-time (Less than a year)

    Pros

    Great place to work, with great benefits. I would recommend Kaiser Permanente to those who are going into healthcare.

    Cons

    Company doesn't accept return to excuses, contact center is unorganized, managers never know answer, sharepoint needs updating, training for job should be longer.

    Advice to Management

    Communicate with each other. Try listening to the people actually taking the calls and members needs.


  7. "LCRC Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kaiser Permanente part-time

    Pros

    Great medical and vacation benefits.

    Cons

    Hard to grow due too high competition

    Advice to Management

    Select candidates based on merit

  8. "Senior Project Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Contractor - Project Manager in Oakland, CA
    Former Contractor - Project Manager in Oakland, CA
    Recommends
    Approves of CEO

    I worked at Kaiser Permanente as a contractor (More than a year)

    Pros

    Great people and company culture, interesting work, professional environment

    Cons

    Hard to get in as a permanent employee. They hire too many contractors.

    Advice to Management

    Instead of having to train new contractors every time their term is up, hire full time employees.


  9. "Call Center Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaiser Permanente full-time

    Pros

    compensation, hours, benefits, and ability to telework

    Cons

    It can get frustrating working with some of the older members


  10. "Healthy work environment"

    StarStarStarStarStar
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Kaiser Permanente as a contractor

    Pros

    good health and vacation benefits.

    Cons

    not state of the art technology


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