Kaiser Permanente Reviews | Glassdoor

Kaiser Permanente Reviews

Updated November 17, 2017
4,631 reviews

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3.9
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4,631 Employee Reviews

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Pros
  • Mission driven; believe in work-life balance; you can change your career many times still within the same organization (in 333 reviews)

  • Transparent about pay and benefits (in 196 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (39)

    "A Good and Caring Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Seattle, WA
    Current Employee - Sales in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kaiser Permanente full-time (More than a year)

    Pros

    I've been working for Group Health Sales for a couple years and can't say that I've ever been happier with any other employer. It's a very caring organization from the top down. Even with the restructuring going due to the Kaiser Permanente acquisition, management old and new seem to have the employees best interests in mind. New opportunities and enhancements for members and employees seem to be on the horizon.

    Cons

    None substantial enough to write about.

    Advice to Management

    Keep up the good work. Transparency about incoming changes is key.


  2. Helpful (3)

    "Train wreck waiting to happen."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Coordinator in Oakland, CA
    Former Employee - Project Coordinator in Oakland, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It's not in San Francisco, less commute. Location, location, location.

    Cons

    Low salary, mediocre talent, uninspiring. KP has gotten too large to manage. The regions (Georgia, CA, Hawaii, etc.) battle with each other, sort of like 'turf wars'. Managers are indifferent and far removed. The federal gov't is probably more efficient.

    Advice to Management

    Too much bureaucracy - the emperor has no clothes. No wonder, healthcare costs are astronomical. Management should try to pay attention to the little people. They're quite disenchanted.

  3. Helpful (4)

    "Dead-end assembly line-like job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Don't Wish to Divulge Due to Potential Retaliation in Walnut Creek, CA
    Current Employee - Don't Wish to Divulge Due to Potential Retaliation in Walnut Creek, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It's a paycheck. You don't get wet on rainy days.

    Cons

    Ooooo, where do I start? Company union. Workers treated likes slaves. Not allowed to use phones unless "emergency." Prisoners get more feedback and communication than Kaiser workers do. Deadend assembly line-like job. Quality of care is last consideration. Even doctors have given up trying to buck the "Kaiser way."

    Advice to Management

    I would love to strap you down to my chair and give you 8 hours of the hell I go thru every day. As they say walk a mile in MY shoes!


  4. "keep looking, too many politicians for true patient care"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse in Los Angeles, CA
    Current Employee - Nurse in Los Angeles, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    it pays money, it is union

    Cons

    to many chiefs, not enough indians, disorganization, politics

    Advice to Management

    take politics out, not when taking care of vulnerable patients


  5. Helpful (2)

    "unfair work environment not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinician in San Francisco, CA
    Former Employee - Clinician in San Francisco, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Fair salary and consistent raises. Didn't have to pay for health insurance.

    Cons

    - unrealistic expectations of management.
    - unequal distribution of work among employees with same job title (and I was micromanaged after I brought this to my supervisor's attention.)
    - verbal abuse by doctors to other staff that was superficially dealt with and therefore tolerated.
    - my supervisor told me when I started there that "we don't really take lunch" and there was a lot of pressure not to.
    - questionable integrity among most docs & clinicians (as if they were operating by the philosophy of "the less I do for the patient and can get away with, the better.")

    Advice to Management

    be fair and have some darn integrity.


  6. Helpful (1)

    "Kaiser Foundation Health Plan should be listed as an insurance plan."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer in Oakland, CA
    Current Employee - Programmer in Oakland, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    People often join as unemployed temps. People join hoping to obtain medical care for hard to insure relatives.

    Cons

    KP's management is dominated by doctors and nurses. You are stepping back 25 years in corporate standards of conduct. Most software is old. Very poor benefits. Educational benefits are reimbursement of $1000/year, paid only for a class that is directly related to your current position. Dental $1000/year. Vision - all promised savings lost to the markup in the KP optical shops. Medical...Kaiser doesn't provide the quality of medical care of other medical systems. You will find you have no recourse if mistreated. Your contract provides for "arbitration". Supposedly Kaiser patients cannot sue for malpractice. You will be scolded by your friends and strangers for Kaiser's deficiencies.

    Advice to Management

    Senior Management knows what it is doing.


  7. Helpful (15)

    "Ask a lot of questions during your KPIT interview."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Pleasanton, CA
    Former Employee - Software Engineer in Pleasanton, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You get your own office in the Pleasanton buildings. Public transportation is readily available. Work from home is available and you get your own cell phone so you can be reached 7x24. KPIT has a large IT budget and I have not seen any layoffs when I was there but you also get deadwoods hanging around not carrying his own weight. The engineers are bright and hard working especially the ones from India. They work and work without complains but there are also deadwoods. Pay and bonuses are decent.

    Cons

    Management, definitely management. In KPIT my department's management structure mainly consists of managers with India background. They are pretty technical people but really have no sense of what it takes to be managers. They hang together and they whisper and pass information back and forth among themselves. They definitely know their pecking orders. If an Indian IT Director says jump the Sr. Indian Managers would say how high and then in turn he tells his reporting Indian manager to jump x number of feet and he would in turn tell the rank and file engineers to jump x number of feet. They follow their superior's orders blindly and expects their subordinates to do the same. They are very results conscious. That means you are expected to do 60 hour work weeks for months at a time with no time off (and your comp times you are expected to carry your cell phones) to complete your tasks.

    These are not managers with "your" career goals in their best interest. They are concern with looking good in front of their customers/stakeholders so they too can become Directors and Sr managers. Mangers will say one thing to you and turn around say something else to the stakeholders to make themselves look good. If you are on the team and make a mistake with the stakeholders there is no way they will step up to protect you the employee. They will literally hang you out to dry just to ensure your mistake does not make them look bad and stall their career advancement. These managers are very political and they are very good at playing the political game and they know what it takes to ensure you don't make them look bad.

    Probably not all of KPIT is like this but in this IT department in Pleasanton that was what I observed and experienced for 2 years. If you get an offer with KPIT in Pleasanton I would highly recommend speaking with the sw engineers and support engineers to understand what the working environment is all about. Once a week you are expected to work a 12 hour shift doing support (they don't ever tell you this during your interview. They also do not tell you that your are expected to be available 7x24 either). Don't get fool with the KPIT recruiter and recruiting web site presenting the job description as the best thing for your career. Do not make the same mistake I made!

    Advice to Management

    Take a look at your middle managers and see how they are treating their employees. The picture your middle managers are presenting you are not always what it seems. Please take some management training in how to become an effective manager. If you know what "skip levels" are this would be an opportunity to listen and hear from your employees.

  8. Helpful (3)

    "Great Benefits. Not a healthy place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Oakland, CA
    Current Employee - IT Project Manager in Oakland, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefits were very good and worth going back for.,

    Cons

    Too much turnover and confusion. Not professionally set up for new workers to come in and unreasonable expectations.

    Advice to Management

    Stay consistent. Better prepare for new employees. Reconsider balance of work assignments.


  9. Helpful (3)

    "Ironically Engaged in Health Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advice Nurse in Sacramento, CA
    Current Employee - Advice Nurse in Sacramento, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    Money. Many of my friends work there.

    Cons

    No ongoing professional training. Everyday is fly-by-nite, re-invent the wheel. Nepotism rules. Unlicensed personnel are allowed to pretend they are licensed and engage in direct patient care, which is damaging to the nursing profession. The IT Department is a joke. The most unethical, immoral, & corrupt are destined for management. Senior Management is afraid to think outside of the box, when faced with what seems to be insurmountable problems, they choose to break the law instead of embracing best practices from others. Our work environment can only be described as a "sick building." Many employees are suffering from severe respiratory problems, asthma, headaches for the first time in their lives.

    Advice to Management

    You are a disgrace to the nursing profession, surrender your licenses now. One is a patholigical liar so I suppose a psychiatrist might be helpful but I doubt it. The other is an aloof, backstabbing, nasty person who is not admired in the least.


  10. Helpful (3)

    "Management is in need of professionalism and training."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fontana, CA
    Current Employee - Anonymous Employee in Fontana, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The best reason to work at Kaiser is if you have a need for affordable health care and are a strong believer in the medical care provided by Kaiser.

    Cons

    If you choose to not accept Kaiser medical insurance then an alternate compensation is provided however, you will not receive sick or vacation time.
    Management consists of individuals with only AA degrees without prior management experience or understanding to the dynamics of an interdisciplinary team. Almost all managers are nurses therefore limited in understanding the complexities of other disciplines. Management positions are "at will" positions and therefore act in a "cut throat" /demeaning manner when addressing issues related to employees. Management is not able, prepared or trained to communicate and maintain an acceptable level of professionalism.

    Advice to Management

    Seek further management skills and training, focusing on communication skills, group/employee dynamics, and above all professionalism and honesty. Management is quick to lose the trust of its employees due to a lack of honesty and follow-through.


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