Kaiser Permanente Reviews | Glassdoor

Kaiser Permanente Reviews

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Pros
  • Mission driven; believe in work-life balance; you can change your career many times still within the same organization (in 313 reviews)

  • Transparent about pay and benefits (in 175 reviews)

Cons
More Pros and Cons

  1. Helpful (4)

    "Nepotistic, top-heavy"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - excellent benefits package.
     - if you prefer a union job, they're heavily unionized. get promoted just for continuing to show up; no need to be competent.
     - reasonably convenient site locations.
     - a good 'big name' to put on your resume, but not a good place to work long-term, unless you're in upper management, or have friends who are.

    Cons

    this is one of the most nepotistic companies I've ever worked for. both hiring and promotion are based not on merit but upon politics, and facetime. management is of the type that spouts geysers of the latest corp-speak buzzwords, largely empty of any meaning, and fail to follow through on any promises. managers show up to work as and when they feel like it, and why justify your comings and goings to the best buddy who hired you, anyway?
    much-touted employee incentives end up being chiefly for the benefit of middle- or upper- management - for example, performance goals set by management are achieved by rank-and-file employees, who then receive the signal reward of watching managers get large bonuses, while they *might* be graciously allowed to wear jeans for a week. donna lynne is deliberately isolated from the actual ground-level working of the division; she's about as relevant, and about as useful, as a princess in an ivory tower.

    if you're a union employee, you exchange any hope of expanding your skillset or job role for the relative assurance of a continuing paycheck - although if you misstep, upset the wrong member of management, et c., the union is largely useless to protect you, since they cannot go on strike. all hope of merit- or achievement-based advancement is right out the window, of course, as the management are actively hostile to union employees. and the nail that sticks out, of course, gets hammered down, with metronome-like regularity.

    let's not even talk about the technology level-- no, i changed my mind: it's one of the most important pieces of the trainwreck. you can expect to try to work on computers that were current when 14.4 Kbaud was a slamming fast internet connection. proprietary programs are either dos or rickety contraptions purchased at truly horrifying fees from outside contractors who in most cases never finished developing the software. IT workers are typical surly, unhelpful union employees, and IT policies are some of the most restrictive and actively counterproductive i have ever seen, and i AM an IT worker. work stoppage issues related to obsolescent equipment failures, obsolescent application crashes, network/firewall malfunctions, internet access/counterproductive firewall restrictions, are not frequent but constant, and are addressed very slowly if at all. and unless you're management, the telecommuting policy is frankly nonexistent.
    the environment, infrastructure, policies aren't even *close* to compliant with twenty-first century standards. it's a wonder anyone gets anything done at all. the only technology which functions well is the website, and that's because it's both designed and maintained out of california.

    do you wonder what's wrong with healthcare in this country? look no farther than Kaiser Permanente's administration. too many managers getting paid too much to push papers around their desks and finding new ways to look busy.

    Advice to Management

    get real. fire the half of your buddies that are (a) functionally illiterate, (b)questionably competent, or (c) terminally lazy, and spend a month doing real work on the ground level so that you have some idea of what your respective department actually does in real life.


  2. "Kaiser's New Flex Option Benefit Plan"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    No opinion of CEO

    Pros

    Kaiser is a large company and is a safe bet for people who seek long term employment. There are many locations to choose if you want to transfer. Kaiser has many training programs for little to no cost.

    Cons

    Recent reduced benefits to non union employees. Morale is low in some area's due to indifference by upper management. Union staff are bored since pay raises are not based on merit and every union person receives one...even if they are a low performer.

    Advice to Management

    Saving money on the backs of your non union staff is sad. The higher your salary the more "credits' Kaiser provides you to pay for your benefits. Someone making $160K may get all their benefits paid by Kaiser while someone making $60K will have to pay extra for basic benefits. New math?

  3. Helpful (1)

    "A place to take a break from working"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO
    Doesn't Recommend
    Approves of CEO

    Pros

    Benefits and training. Work/life balance.

    Cons

    Union employees who are entitled, they lie cheat and steal but are then rewarded. It's a shame because the company could cut premium costs to its members by having zero tolerance for people that don't do their jobs, are protected by the union and treatj customers poorly. Senior management promotes based on relative or friend, not qualifications. One senior manager proclaimed how he would ruin someone's career and life and prevent them from ever working in KP.

    Advice to Management

    All layers of management must support each other. Get rid of Union.....like that will ever happen. This is of no fault of anyone, its a long standing issue. Act and say appropriate things when conducting business.


  4. Helpful (2)

    "KP-IT has lots to offer in terms of interesting work but a few key IT leaders spoil it for so many."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oakland, CA
    Current Employee - Anonymous Employee in Oakland, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    Kaiser is on the forefront of using technology for health care.

    Cons

    Constant leadership changes (in the IT area) lead to too many start and stops that impede operational and cultural maturity.

    Advice to Management

    Listen to the feedback of mid-management and line staff about which leaders are truly effective. Do something to reward those who deserve it and get rid of those that everyone knows are ineffective.


  5. Helpful (2)

    "More like running for prom king and queen than real business"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oakland, CA
    Current Employee - Anonymous Employee in Oakland, CA
    Disapproves of CEO

    Pros

    decent healthcare system, benefits, retirement plan

    Cons

    incompetent top management that is just worried about whether others like them no whether a good job is being done

    Advice to Management

    put more emphasis on rocking the boat rather than popularity contests. Promote some malcontents.


  6. "mail room clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alameda, CA
    Current Employee - Anonymous Employee in Alameda, CA
    Doesn't Recommend

    Pros

    the benefits package is one of the best in northern california, hard to come by great benefits at other jobs.

    Cons

    the management was incompetent, showed favortism towards certain employees, felt like everyone didnt get fair treatment and it was unfair.

    Advice to Management

    please dont be bias and judge employees on personal relationships, it is not fair and quite frankly very, unprofessional


  7. "Communication between other departments is not perfect, but better than any other manage care health care company. The b"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician in Kensington, MD
    Current Employee - Pharmacy Technician in Kensington, MD
    Recommends
    Approves of CEO

    Pros

    Communication between other departments is not perfect, but better than any other manage care health care company. The benefits are great. I truly felt well taken care of by the company. The technology used for electronic health record (health connect) is better than a regular doctor’s office that uses paper chards. Patients can electronically send in RX refills and email there doctor. Lab results are available right away. The quality of care given to our patients is great. I worked for other insurance companies and know how hard it is for patients to get the most simple of care.

    Cons

    Some of the staff are not motivated and are hired because they know someone in the company. That means there are several people that are not competent for the job. I know plenty of well trained people who have been turned down by Kaiser for a job. Union takes dues from your paycheck and don’t help when you need them.

    Advice to Management

    It’s hard to create a new position for a new specialized position because of the union. The Union generalizes the employees and puts them is positions that that don’t reflect there real job.

  8. Helpful (1)

    "clinical 3"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse in Los Angeles, CA
    Current Employee - Registered Nurse in Los Angeles, CA
    Recommends
    No opinion of CEO

    Pros

    Benefits, wages, employees, vacation time,

    Cons

    Sometimes difficult to get time off

    Advice to Management

    More positive feedback for the staff


  9. "Administrative job function."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Recommends
    Approves of CEO

    Pros

    Kaiser is doing amazing things for communities and improving the health of all americans. Great place to work. Was proud of the kinds of things/services we offered.

    Cons

    Communication between middle management and senior manage needs to be improved.

    Advice to Management

    Please improve communications.


  10. "Could use a little more "thrive" and a little less stress..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends

    Pros

    Great benefits, decent pay. Genuine motivation to provide excellent service to our members. Supportive and enjoyable community in which to work.

    Cons

    Heavy, heavy work load. Hiring freeze and heavy work load leading to unreasonable work load for existing employees.

    Advice to Management

    Recognize that workplace safety, employee job satisfaction, and attendance can not be brought under control when department cuts cause overwhelming job responsibilities to existing employees