Kangaroo Express Reviews | Glassdoor

Kangaroo Express Reviews

Updated August 17, 2017
46 reviews

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Kangaroo Express CEO Dennis G. Hatchell
Dennis G. Hatchell
17 Ratings

46 Employee Reviews

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Pros
  • Meeting new people from different states everyday (in 11 reviews)

  • Customer service is my prime field (in 6 reviews)

Cons
  • Unless you're a manager, you will not get full time hours (in 13 reviews)

  • Low pay , doesn't care about anything except the company (in 8 reviews)

More Pros and Cons

  1. "Very disorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Hilton Head Island, SC
    Former Employee - Associate in Hilton Head Island, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kangaroo Express part-time (More than a year)

    Pros

    The training location was incredibly friendly and helpful in learning the basics. Free soft drinks during your shift.

    Cons

    The pay is terrible in my area. The manager and staff gave little to no help on learning the rest of the day to day procedures. Earlier shifts often left certain areas dirty. The location was one that required more than 1 employee on any shift but the store was often left to a single new hire to run, even overnight.

    Advice to Management

    Increase pay for all shifts and positions. Make sure each location has multiple people working per shift.


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    nice customers, ok staff, free coffee

    Cons

    terrible management, terrible training, terrible service, terrible pay

  3. "Store Managers live in the store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Sales Manager in Augusta, GA
    Former Employee - Store Sales Manager in Augusta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Kangaroo Express full-time (More than a year)

    Pros

    Meeting new people. Face paced

    Cons

    Upper management did not support store managers.

    Advice to Management

    Invest in your dm training for professionalism. Realize that the training stores you have need re training


  4. "Cashier/clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Clerk in Ocean Springs, MS
    Former Employee - Cashier/Clerk in Ocean Springs, MS
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kangaroo Express part-time

    Pros

    Socializing with customers, getting to meet new people

    Cons

    Staff that steals from the company and the manager don't care

    Advice to Management

    Get rid of your manager, you might make more money


  5. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Crystal River, FL
    Former Employee - Assistant Manager in Crystal River, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kangaroo Express (More than 3 years)

    Pros

    Fast pace environment, a variety of duties to be completed while providing customer service.

    Cons

    Irate customers threatening to damage property and other customers

    Advice to Management

    Keep shelves replenished to keep customers satisfied.


  6. "DO NOT WORK FOR THIS COMPANY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Kangaroo Express full-time

    Pros

    the only thing pro for this company is that you never miss a paycheck.

    Cons

    This company treats all their employees as dispensable. You can be there 30 years and they can fire you without remorse. I have seen the injustice, the discrimination many of the higher level personnel display towards the lower level working individuals. They are so despicable, they will set an employee up in order to force them out the door. They use unothodox methods of termination. If they want to get rid of you they will use any means necessary to do so and the sad part is that you will never know what hit you. The pay should be better due to the enormous amount of work you put in day to day, but it isn't. Managers can start at $30,000 to $40,000 and thats with experience. Don't count on the bonuses. They rarely pay them and they implement so many rules that it makes it hard to achieve. And raises? if they think you deserve one they will give you a $ .25 for employees and up to 3% for managers. Most of the time they find excuses and use all your flaws so that they won't have to pay you a dime. If you are not sucking up to higher level personnel, then forget moving up the ladder. You will find yourself years down the road doing the same position.

    Advice to Management

    Go anywhere else but here. You will have a better outcome in other companies.


  7. "low wage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Texas in Camp Dallas, TX
    Current Employee - Texas in Camp Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Kangaroo Express part-time (Less than a year)

    Pros

    its contract labor so there pretty easy going.

    Cons

    low wages for the work they have you do.

    Advice to Management

    quality control

  8. "No lunchs even with 10 hour shifts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Hattiesburg, MS
    Former Employee - Store Manager in Hattiesburg, MS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good benefits and decent pay

    Cons

    Managers are expected to work 50+ hours a wk in Mississippi with no breaks and no lunches

    Advice to Management

    Give employees lunches


  9. "management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    There is no pros in this company

    Cons

    This company has no compassion for its hard workers.

    Advice to Management

    Need to learn what real customer service is...


  10. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Carrboro, NC
    Current Employee - Store Manager in Carrboro, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Discount, Quality, integrity.customers, neighbors, wildlife.

    Cons

    Pay, employee loyalty, upward mobility.

    Advice to Management

    try walking in my shoes for a week. if you have, then sham.e on you.


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