Kangaroo Express Reviews | Glassdoor

Kangaroo Express Reviews

Updated August 17, 2017
164 reviews

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2.7
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Kangaroo Express CEO Dennis G. Hatchell
Dennis G. Hatchell
53 Ratings

164 Employee Reviews

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Pros
  • Meeting new people from different states everyday (in 11 reviews)

  • Customer service is my prime field (in 6 reviews)

Cons
  • Unless you're a manager, you will not get full time hours (in 13 reviews)

  • Low pay , doesn't care about anything except the company (in 8 reviews)

More Pros and Cons

  1. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Jacksonville, FL
    Current Employee - Store Manager in Jacksonville, FL
    Recommends
    Positive Outlook

    I have been working at Kangaroo Express full-time (More than a year)

    Pros

    I've been with Kangaroo Express for 2 years now. They have treated me very well and I have gotten a couple of decent raises. We've got a good store team with very little turnover. I just earned my college degree and I am using this position as a springboard for a District Manager Trainee role. If you are surrounded by a good crew of associates,, it is a good job. I am planning on making it a career.

    Cons

    Sometimes it is hard to find good help.

    Advice to Management

    Add a tuition reimbursement program.


  2. "Overworked and underpaid!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Fayetteville, NC
    Current Employee - Assistant Store Manager in Fayetteville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Kangaroo Express full-time (More than a year)

    Pros

    Good dental and eye insurance. Hours are quite flexible with other life responsibilities. Always get 40 hours without a doubt! Immediate management/store manager great to work with.

    Cons

    Limited benefit plan health insurance sucks. Upper management such as District Manager needs some lessons in how to talk to employees. Puts you down and talks horribly to you in front of other employees.

    Advice to Management

    Provide positive comments not just negative ones. Provide more comprehensive training and expectations for managers.

  3. Helpful (1)

    "Loveed it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Charleston, SC
    Former Employee - Assistant Store Manager in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kangaroo Express full-time (More than 10 years)

    Pros

    Fun fast and love the folks

    Cons

    Robbery that's all that was my far

    Advice to Management

    Keep it professional


  4. "Great experience and working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Austinville, VA
    Former Employee - Sales Associate in Austinville, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kangaroo Express part-time (Less than a year)

    Pros

    Your regular customers make you feel at home, like having another family.

    Cons

    Opportunity to advance was put on a freeze. The GM was not a very good one, never took accountability for anything

    Advice to Management

    Make your employees feel like they are important and the work that they do.


  5. "My experience at Kangaroo has been a great experience. The people I worked with are great and my boss is down to earth."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    You meet a lot of people and the work is easy. All work is straight to the point and very easy.

    Cons

    Many pockets of people always complaining. Drunk customers might be a minus on third shift.


  6. "Awesome great customer service friendly"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    friendly Customers being able to make the customers happy and love coming here knowing that it's very clean it's caring

    Cons

    Rude mean customers bad attitudes

    Advice to Management

    You dont always have to be mean and hard to have great workers


  7. "I find that Kangaroo is a wonderful place to work and is a very friendly company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Very good chances to move up in the company

    Cons

    None that I know of

  8. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great experience working with a team. Great chances to move up.

    Cons

    Mean Customers, no benefits for part-timers.


  9. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in La Vergne, TN
    Former Employee - Sales Associate in La Vergne, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kangaroo Express full-time

    Pros

    The staff was very professional, very nice to the customers.

    Cons

    Some customers are not so nic3

    Advice to Management

    No I never adviced to management because I did not want to.


  10. Helpful (1)

    "Not a bad gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in North Hickory, NC
    Current Employee - Store Manager in North Hickory, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kangaroo Express (More than 3 years)

    Pros

    Pay is good, bonuses are great. Benifits are amazing.

    Cons

    Can't run your store the way you want.
    drama drama and more drama.

    Advice to Management

    Aaaaaaaaaa a. A Aaaaaaaaaa a a. A a


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