Kaplan University Reviews in Orlando, FL | Glassdoor

Kaplan University Orlando Reviews

Updated April 30, 2017
54 reviews

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Orlando, FL Area

3.1
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Dr. Betty Vandenbosch
6 Ratings

54 Employee Reviews

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Pros
Cons
  • Upper management has no idea of what is going on beneath their noses (in 17 reviews)

  • Too much uncertainty in job security (in 14 reviews)

More Pros and Cons

  1. Helpful (1)

    "Decent pay, back and forth with processess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Orlando, FL
    Former Employee - Management in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Kaplan University full-time (More than 5 years)

    Pros

    Decent pay, good benefits, casual work environment.

    Cons

    Performance expectations, lead volume and Executive Directors

    Advice to Management

    Stop going back and forth with the PE policies...Choose 1 and stick with it!


  2. "Are they ready this time?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Admissions Advisor in Orlando, FL
    Current Employee - Senior Admissions Advisor in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Kaplan University full-time

    Pros

    By comparison slightly higher pay than the industry in Admissions. If you do well, flexible time schedule with potential for work from home

    Cons

    Low raises 1%, management/leadership introduce initiatives before they are ready. Programs are offered by simply don't have the potential for students to complete and make a good living. Retention for students in in 20% range, while graduates is less than 5%

    Advice to Management

    Plan initiatives before releasing new programs

  3. Helpful (1)

    "Admissions Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Advisor in Orlando, FL
    Former Employee - Admissions Advisor in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kaplan University full-time (More than 3 years)

    Pros

    Good people employed here, you won't find better. Good benefits, work/life balance. Job is not difficult.

    Cons

    No job security. Goals impossible to attain consistently month in and month out. For-profit universities declining in enrollment (non profits are now playing in this on-line space) so leads are poor. You can be a top performer and still lose your job.

    Advice to Management

    For profit on line universities will have to redefine themselves to compete with all other universities now offering on line classes and degrees.


  4. Helpful (2)

    "Admissions Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Advisor in Orlando, FL
    Former Employee - Admissions Advisor in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kaplan University full-time (More than 3 years)

    Pros

    The consultative sales techniques you're taught are easily transferrable to other positions and the ability to take classes for another degree are nice.

    Cons

    Where do I start. The calls are sent to you from another call center who is just trying to hit their numbers of calls transferred. These people filled something out saying they may be interested in pursuing higher education while browsing facebook or applying for jobs because they're out of work. These people are typically lazy and won't help you hit the insane sales goals set for you every month. Management has no idea what the hell they're doing as policies seem to change every day. The price of a bachelors degree from an online college shouldn't be $64000. That is predatory.

    Advice to Management

    Quit. You're horrible at your job and should find something else to do with your time besides rip downtrodden people off and harass your employees.


  5. Helpful (1)

    "Student Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Coordinator in Orlando, FL
    Former Employee - Student Coordinator in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kaplan University (More than 3 years)

    Pros

    Laid back work environment, good benefits.

    Cons

    Underpaid and overworked, often a hostile work environment


  6. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Advisor in Orlando, FL
    Current Employee - Admissions Advisor in Orlando, FL

    Pros

    Fun place to work and benefits are great~

    Cons

    No room for advancement


  7. "Just an amazing place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Orlando, FL
    Former Employee - Tech Support in Orlando, FL
    Recommends
    Approves of CEO

    I worked at Kaplan University full-time (More than 3 years)

    Pros

    The atmosphere is absolutely amazing. One of the best call center environments I've ever been in. What makes this job great is the people. You make friends that'll last a lifetime and the resources provided by management are wonderful. If you have the desire to do well a manager will take you under their wing to help you reach your career goals.

    Cons

    Things change in the education industry very quickly and it seemed like Kaplan fell behind the competition regarding optimizing mobile platforms. They've just recently got on the ball about it but they still have a lot of work to do.

    Advice to Management

    Take advice from your employees. A lot of them are going back to school and understand what would be helpful regarding their studies and what tools are the most effective.

  8. "Admissions Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Advisor in Orlando, FL
    Former Employee - Admissions Advisor in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Kaplan University full-time (More than 3 years)

    Pros

    Great benefits, good people overall, lots of down time to get things done.

    Cons

    Too much instability of processes and lack of communication. Expectations change too often to give you a sense of what you're working towards .

    Advice to Management

    Teach executives how to better communicate with their employees and understand processes before implementing them.


  9. "Student Finance Coodinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Wonderful company with excellent pay and benefits. Work life home balance.

    Cons

    To much changes and too many lay offs over course of a few years. Management not well trained on how to conduct business with employees


  10. "Admissions Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Advisor in Orlando, FL
    Former Employee - Admissions Advisor in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kaplan University full-time (More than a year)

    Pros

    Great compensation, good benefits, bi-yearly review and raise, positive work enviornment

    Cons

    Glass ceiling, not a lot of upward mobility, strict sales goals.


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