Kaplan University Reviews | Glassdoor

Kaplan University Reviews

Updated November 20, 2017
479 reviews

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Dr. Betty Vandenbosch
56 Ratings

479 Employee Reviews

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Pros
Cons
  • Limited diversity in upper management (in 18 reviews)

  • Too much uncertainty in job security (in 15 reviews)

More Pros and Cons

  1. Helpful (1)

    "Admissions is a low pay pie in the sky job."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Representative in Phoenix, AZ
    Current Employee - Admissions Representative in Phoenix, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    They have a training department that alerts you on what to watch out for once you are actually doing the job.
      They actually tell you what to expect in most cases during training. But it is so much worse than the trainers realize..
    The benefits are pretty good.

    Cons

    This week we watched people who had been with this company for 2-3 years walk out. None of the management did anything to stop them. Your treated like a number, no matter what you do there is evidence somewhere that you have done it wrong. It's amazing how they are in a continual change mode. They have changed the pay program to the point that a good. adviser can not make much more than 35K a year. The stress level is high. Senior Management from Florida have no clue as to how they are making money.
     During the last ad blitz they recruited people to work odd shifts telling them how many calls they expected to get from additional advertising. When it didn't work, senior management showed up, took questions and told lies about how the advertising was to provide a HALO effect.
     I would have loved to have been the Television sales rep that sold them this bill of goods.

     Most of the advisers were told a few months back, that we were allowed to call ALASKA and Hawaii as soon as we received the lead.. This was from an ADOA at a huddle of about 70 advisers.
    When questioned the ADOA told the advisers that we were not held to the same rules as other call centers. The management will do anything to make their goals for their bonuses. They must be paid as poorly as the advisers and funding advisers.

    If you accept employment at this company be prepared to be fired at anytime for any reason.
    You won't make much money, no one does.... you are a number in a seat.

    Advice to Management

    Start paying the people you have. You can't make it on 30K a year as a SC. I would love to see upper management try to survive on that in today's economy. Start treating people with respect instead of attempting to find reasons to fire them. Do a little relationship building from the top down. The top management out of Florida couldn't manage there way out of a paper bag. They need a class on using common sense, and trusting people to do the right thing.

     Maybe the president / CEO should sell his yacht and pay more attention to lowering the tuition to increase sales/ excuse me Offer education to prospective students...there is a recession going on, oh ya, you all don't know what that's like.


  2. Helpful (1)

    "not what you think it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Representative in Chicago, IL
    Former Employee - Admissions Representative in Chicago, IL
    Doesn't Recommend

    Pros

    Can advance quickly and make more money

    Cons

    senior management is incompetent with web of politics unparalleled

    Advice to Management

    get some clues on how to run a business

  3. Helpful (1)

    "ok "job" but not a career, continual layoffs"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Advisor in Orlando, FL
    Current Employee - Admissions Advisor in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefits aren't bad if you need insurance, there are some great people that work there (excluding senior management).

    Cons

    Not all of Kaplan was horrible best thing was the benefits unfortunately it is a failing company that will continue to shrink and experience layoffs. There has been 2 already since December 2010 and after each one they claim there will be no more layoffs, if you have ever studied business this company does everything wrong possible. Senior Management lacks experience even the vice president just recently completed his Masters degree from Kaplan, hate to be the professor who doesn't give his boss a passing grade. No communication in between departments and though there are not supposed to be any "enrollment goals" you will be measured on this numbers but behind closed doors and terminated if not producing. Upward mobility is non existent due to the company shrinking in size as revenues continue to diminish as quoted in the washington post's (parent company) 2011 1st qtr notes. Great place to collect a few paychecks if you are desperate but if your looking for something to last longer than 3-6 months I'd say check elsewhere. Also the salary is on the lower end comparatively with other schools in the industry (Devry, Phoenix, Ashford, Florida trade schools). Also they constantly hire new training classes to replace the terminated employees, they encourage you to tell all your friends and family to come to Kaplan which is the whole purpose of these training classes to basically use them as a way to get referrals for the new "excited" employees so you can get your friends and family in school which is extremely expensive and then lay you off later, be careful this is a good way to lose friends, watch out for the term PDL (personally developed leads) and good luck. Truely the only multi billion dollar company that continues to head downward yet senior management is allowed to continue in though they lack vision and are driving the company into the ground.

    Advice to Management

    Restructure senior management they are driving the company into the ground, completely re-think your business model.


  4. Helpful (1)

    "Poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Admissions in Orlando, FL
    Former Employee - Director of Admissions in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Opportunity to make money before DOE regulation. Now the opportunities for growth are non existent.

    Cons

    Promotions for "favorites" - strategies poor

    Advice to Management

    Invest in the success of your leaders.


  5. Helpful (2)

    "A complete whirlwiind as Management did not know what they were doing."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chair In the Business Area in Fort Lauderdale, FL
    Former Employee - Chair In the Business Area in Fort Lauderdale, FL
    Doesn't Recommend

    Pros

    * work in remote therefore, you do not have your boss on top of you all the time.
    * if you do a good job they leave you alone.
    * the best position is to be an instructor.

    Cons

    * changes for the sake of change.
    * management ranks were not stable, they changed constantly and everyone had a different vision.
    * few opportunities for advancement.
    * management does not want to hear new ideas.
    * management's mentality is completely as in traditional colleges where instructors do not participate.
    * very few praises given for work well done.
    * strong emphasis in the bottom line instead of building quality programs.
    * any management responsibility you take exposes you to retaliation if you do not conform.

    Advice to Management

    Build a quality product, and let that product's reputation bring students and fill the bottom line.


  6. "Poorly managed, an emotional roller-coaster of a ride, do research before you take the job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Advisor in Orlando, FL
    Current Employee - Admissions Advisor in Orlando, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The medical and dental benefits are pretty good. For the most part, you will work with really nice advisors in the admission department. The majority of the admissions advisors really care for their students and their fellow employees.

    Cons

    The management team is the worse. There is no room for growth at all. The upper management team is always expressing a career progression to new employees, but they hire outside the company for their managers.

     Managers do not show much respect to their employees. I have heard many advisors get talked down too by their managers in front of other employees. It is embarrassing for the employee being "disciplined" and the employees that are in ear shot of the conversation.

    There is inconsistency and ambiguity as to the direction the company is moving towards. It was told to us in December that the company does not know exactly the business plan for the new year. I have never worked for a company before that did not know their business plan for the next year when the new year was less than a month away. But this lack of visions is also evident on a day-to-day basis. One day the company encourages advisors to have interactions with potential students with honesty and sincerity, and the next day the company pressures the advisors to move the students along the enrollment process so the managers monthly numbers are reached-despite what is actually "best for the student."

    HOWEVER, the biggest obstacle when working at Kaplan, as an admission advisor, is to depend on other departments (i.e. academics, office of student management and financial aid) to help the potential student with enrolling into school. This enrollment helps the advisor reach their benchmark standard to sustain their job. But other department employees do not have benchmarks subsequent to their position. These employees in other departments for the most part are inefficient, irresponsible, and are rude to students and the advisors.
    As an admission advisor, you are responsible to keep the company successful and in operations, but other department employees are not bought into the vison.

    Advice to Management

    I have no problem doing my job; I have successfully made may "expectations" for the last four years despite the lack of tools you have provided me. It is sales! I get it! But your competition is keeping you in the dust because your marketing department is not being strategic enough to trump them. Second, if you want the big revenue again, it is necessary to research the top companies within service industries and evaluate how they interact with their customer base. This is the beginning of creating your market brand-how you do business. The next step would be the slogan and the emotional commercials you sometimes have on T.V. Sincerity, integrity and honesty will gain you the longevity that is needed to keep you in the game!

    With regards to management, please teach them to respect the potential customers. In addition, the managers should respect the people they manage and not treat them like dirt or scum. Most of the advisors in Orlando are people that were successful in other industries but had to move to this industry because of the topsy turvy economy. When the economy shifts and begins to experience growth again, advisors will shift into their old industries IF you do not treat them with respect. You will then need to hire, train, and wait until those new employees are experienced to continue meeting company expectations.

    With regards to financial aid, office of student management and academics, there needs to be some training given to those employees to help them understand it is vital to treat people with respect. Customer service responsibilities skill-sets do not exhibit a rude demeanor and an inefficient work ethic. This will cause potential and current students to attend another school. As a result, with a shrinking student body, this will result in layoffs in a magnitude inclusive to all departments. Therefore, the future of Kaplan is not only the responsibility of the admission department but all departments!

     Kaplan, adopt a business plan that you can execute properly.


  7. "Only if you are absolutely desparate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Advisor in Fort Lauderdale, FL
    Former Employee - Admissions Advisor in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kaplan University full-time (Less than a year)

    Pros

    Co-workers (excluding management) were great. Most everyone was on the same page. Pay was decent, but not great.

    Cons

    Management was very poor. They are big on you seeking out additional training, but never respond to requests. Minimum requirements (usually 3 students per month) are unrealistic. Those minimums are set to the average number of students per year, however you are only allowed to miss minimum requirements 3 times per year. Statistically it just doesn't work.

    Moreover the training does not prepare you for the reality of the job. In reality it is hard sales, but trainers and recruiters lead you to believe it is customer service.

    Advice to Management

    Don't know where to begin really.

  8. "Admission Adviser has learned lesson"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Advisor in Orlando, FL
    Former Employee - Admissions Advisor in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kaplan University full-time (More than 3 years)

    Pros

    Great pay and benefits.Free continuing education.

    Cons

    I worked for Kaplan for 3 years. The compensation plan was changed every 3 to 6 months making it impossible to increase your salary based on the goals set for admissions. Very stressfull work environment. DOA's were very subjective to employees.Ask a lot of questions before accepting employment with this company.

    Advice to Management

    Treat your employees with the same respect they give you. Empower them to do the job that you hired them for.


  9. "The recruiters are good liars!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Representative in Orlando, FL
    Current Employee - Admissions Representative in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kaplan University full-time (More than a year)

    Pros

    -Benefits are good, in my opinion.
    -Programs are accredited
    - The teachers are pretty good.

    Cons

    -School is marketing to potential students that cannot read or write beyond an elementary grade- school level.

    - The school has a large drop-out rate, which has been hurting the company's bottom line. The culprit is low student academic performance. As a result;

    -Poor lead quality results in minimal anual revenue. Either the CFO's and CEO's of the company have not made that connection, or they are making short-sighted decisions intentionally.

    -They have re-structured three times for the last year and a half. The company has changed their "Group name" three to four times within two years.

    - The company continually changes CEOs and CFOs but they do not fire or layoff-just switch them around to different departments but with equal titles. It is not your normal company restructuring.

    -Company has massive layoffs to only rehire three months later to only have a company wide layoff seven months later to only rehire again. This cycle has gone on for the last year and a half. After each layoff, the company admits their biggest mistake was that they begin to hire way too soon after the layoff. However, the company repeats their mistakes.

    - Four massive company-wide layoffs in the past year and a half makes it hard to plan life or big family events, i.e. buying a house, taking a family vacation, selling your house.

    - ADOAs and DOAs will tell advisers to sell the student a program that is not in their best interest (i.e. putting a student in a program that will not enable them to teach in their state if they want to be a teacher). This is the biggest and most disappointing of all-the company has lacks integrity.

    Advice to Management

    Lower management: Stop trying to date your employees and focus on the bottom line.
    Upper management: Advise your bosses that purchasing leads that will result in low quality students will result in the low anual net sales.
    CEOs and CFOs: Think long term. Don't cut corners for the purpose of filling pockets. Do things the right way; you will get the right results and in the long-term you will have a school that is stable despite the non-profit bubble bust that will soon be coming.


  10. "At least I got a paycheck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Adjunct Professor in Greenbelt, MD
    Former Employee - Adjunct Professor in Greenbelt, MD
    Doesn't Recommend
    No opinion of CEO

    I worked at Kaplan University part-time (Less than a year)

    Pros

    Not much in the positive to say. There were some excellent teachers who genuinely wanted to educate the students.

    Cons

    Everything bad you hear about for-profit schools are true. Classrooms with not enough or the right equipment, books showing up weeks after a class begins, outdated or broken learning materials, admitting students who are unable to pay or admit students who should not be there. There were students who could not do basic math, students who could barely read or write, students who were there because a judge ordered them to go to school or they would have to go to jail. Constant mandatory meetings that were unpaid.

    The list could go on and on and on...

    Advice to Management

    Focus less on profits and more on quality classrooms and students.


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