Kaplan University Reviews | Glassdoor

Kaplan University Reviews

Updated April 21, 2017
440 reviews

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440 Employee Reviews

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Pros
Cons
  • Upper management has no idea of what is going on beneath their noses (in 17 reviews)

  • Too much uncertainty in job security (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Admissions Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Advisor in Orlando, FL
    Former Employee - Admissions Advisor in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kaplan University full-time (More than 3 years)

    Pros

    Good people employed here, you won't find better. Good benefits, work/life balance. Job is not difficult.

    Cons

    No job security. Goals impossible to attain consistently month in and month out. For-profit universities declining in enrollment (non profits are now playing in this on-line space) so leads are poor. You can be a top performer and still lose your job.

    Advice to Management

    For profit on line universities will have to redefine themselves to compete with all other universities now offering on line classes and degrees.


  2. "admissions advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Advisor in Fort Lauderdale, FL
    Former Employee - Admissions Advisor in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kaplan University full-time (Less than a year)

    Pros

    decent hourly rate
    thats it

    Cons

    mass hiring is done and then mass layoff within 1st year
    communicate termination structure before offering positions to people
    not about the student, its about the sales numbers only
    unrealistic sales goals
    arrogant leadership
    micro management at its finest

    Advice to Management

    tell employees the sales structure of the position before offering employment


  3. Helpful (2)

    "Mixed Feelings"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL

    I have been working at Kaplan University full-time

    Pros

    The company does a lot of community work and makes it a point to recognize outstanding employees.

    Cons

    Employee experience and recognition depends heavily on direct supervisors. Although there are employee surveys, it doesn't seem that the leadership is truly paying attention to what employees are saying. This results in department heads who are taking advantage of their control, and employees who would otherwise have a lot to offer being stifled by management.

    Advice to Management

    Check in with your employees and pay close attention to what they are saying. There needs to be a greater focus on how individual departments are operated. Mainly, the intentions of team leads need to be thoroughly reviewed as they set the standard for the employees, and in the broader picture, the university.


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  5. "Poorly Managed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Advisor in Fort Lauderdale, FL
    Former Employee - Admissions Advisor in Fort Lauderdale, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kaplan University full-time (More than 5 years)

    Pros

    Fun atmosphere with good people

    Cons

    salary, management micromanages and bad lead distribution


  6. "Great Benefits. No Job Security."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Admissions Advisor in Fort Lauderdale, FL
    Current Employee - Admissions Advisor in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Kaplan University full-time (More than a year)

    Pros

    The company has some of the best benefits (health, dental, PTO, etc.) I have had. The dress code is very casual (T-Shirts and jeans are ok).

    Cons

    Absolutely no job security. The company seems to focus more on writing employees up and setting unrealistic goals that are not attainable. They obviously fire employees constantly and then just hire new ones to replace those who have been lost.

    Advice to Management

    Invest more in your existing employees, instead of trying to get rid of employees only to replace them with new ones.


  7. "Advisor Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Palm Beach, FL
    Current Employee - Anonymous Employee in West Palm Beach, FL

    I have been working at Kaplan University (More than 3 years)

    Pros

    Flexible environment, great people & culture, leadership is very supportive of their staff

    Cons

    Continue gathering input from the staff


  8. Helpful (1)

    "Education Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Education Advisor in Fort Lauderdale, FL
    Current Employee - Education Advisor in Fort Lauderdale, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Kaplan University (More than 8 years)

    Pros

    Respect for employee....Kaplan has a good company culture and the benefits are good. They really do try to adhere to their claim of "a great place to work"

    Cons

    Shaky environment right now due to current industry issues. Declining enrollments due to government restrictions. Kaplan is being proactive with this hurdle, trying to implement new technology and a 3 week trial period for students

    Advice to Management

    Be more transparent with employees about the future plans for Kaplan


  9. Helpful (1)

    "Kaplan Inc."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Fort Lauderdale, FL
    Current Employee - Program Manager in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work Schedule, Education Benefits, Culture and Values

    Cons

    You will not get rich working in education.


  10. Helpful (1)

    "Admissions Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Advisor in Orlando, FL
    Former Employee - Admissions Advisor in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kaplan University full-time (More than 3 years)

    Pros

    The consultative sales techniques you're taught are easily transferrable to other positions and the ability to take classes for another degree are nice.

    Cons

    Where do I start. The calls are sent to you from another call center who is just trying to hit their numbers of calls transferred. These people filled something out saying they may be interested in pursuing higher education while browsing facebook or applying for jobs because they're out of work. These people are typically lazy and won't help you hit the insane sales goals set for you every month. Management has no idea what the hell they're doing as policies seem to change every day. The price of a bachelors degree from an online college shouldn't be $64000. That is predatory.

    Advice to Management

    Quit. You're horrible at your job and should find something else to do with your time besides rip downtrodden people off and harass your employees.


  11. Helpful (2)

    "Kaplan it's Kaplan"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Kaplan University full-time (More than 5 years)

    Pros

    Relax environment, The environment is fun and people are like family

    Cons

    Benefits are not the best, lay offs still going.



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