Kaplan Employee Reviews about "low pay"
61% would recommend to a friend
(294 total reviews)
Andrew S. Rosen
64% approve of CEO
What are your colleagues talking about?
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The people I encountered at Kaplan were great almost across the board" (in 160 reviews)
- "kaplan has good benefits and paid overtime." (in 94 reviews)
- "The hours are flexible and you get to choose which classes you wish to teach." (in 77 reviews)
- "Nice colleagues willing to share and support new joiners and students" (in 64 reviews)
- "flexible work from home schedule on non travel days" (in 61 reviews)
- "coming (generally only awarded after many years) and the pay is very low." (in 122 reviews)
- "Bad management with no understanding of market trends for tech" (in 120 reviews)
- "They hire inexperienced people at a low salary and lock them in with policies that only allow for small % increases annually" (in 56 reviews)
- "Additionally, upper management would pull us aside to attack our character — not even our performance." (in 26 reviews)
- "Leadership is poor and does not accept constructive feedback from employees." (in 26 reviews)
Ratings by Demographics
This rating reflects the overall rating of Kaplan and is not affected by filters.
Found 294 of over 2K reviews
Updated Nov 29, 2023
- Most Recent
- Highest Rating
- Lowest Rating
Reviews about "low pay"Return to all Reviews
- 3.0Oct 20, 2016Tutor/Classroom InstructorCurrent Employee, less than 1 year
You get teaching experience. Kaplan offers training and mentoring opportunities such as doing a teach back with a mentor to get feedback, watching videos of expert teachers demonstrating good teaching skills, and getting expert feedback on your classroom performance by recording yourself teaching and then sending the video to Kaplan for review. Kaplan provides lessons plans and all course materials. Their online web site for students is very good. My manager is supportive and helped me qualify to teach additional tests and to tutor. Kaplan requires each teacher to teach verbal, quantitative, and writing sections, so it forces you to become a more well rounded teacher. There is a lot of variety so the job is not boring.
The pay is very low relative to the level of teaching quality expected by Kaplan. You get rated by your students, and Kaplan expects you to get very high ratings. I get $19 per hour for teaching or tutoring (i.e., for face-to-face contact time with students), $12 per hour for proctoring a practice exam, $15 per hour for corresponding with students, and minimum wage for prepping for tutoring and classroom sessions. Prepping is the bulk of my hours. Kaplan requires you to track time worked in 5 minute increments so if you spend 5 minutes responding to a student via e-mail you earn .08 * $15, despite the disruption to your day. My commutes to teaching venues are long. Classes typically start at 5:30 pm or 6:30 pm weeknights. This is rush hour, so I need to allow 1 to 1 1/4 hour to get to the venue on time, and then 1/2 hour to get home once the class ends. So I might be commuting 1 3/4 hours round trip for a 2 1/2 or 3 hour class that pays $19 per hour if I am teaching or $12 per hour if I am proctoring a practice exam. In addition to low pay and long commutes, Kaplan requires you to provide your own electronic devices to do the job but provides no compensation. You are an hourly Kaplan employee but need to use your own computer, phone, internet service, and printer to access teaching materials, send and receive e-mail, and meet with your manager or mentor on Skype or Google Hangouts. (Kaplan does allow you to expense office supplies such as white board markers.) Finally, to get hired, I had to sign a non-compete agreement saying I would not work for a Kaplan competitor or offer my own test prep services for a period of one year after separation from Kaplan.
- 1.0Nov 18, 2014Anonymous EmployeeFormer Employee, more than 5 yearsLondon, England
Friendly approach to workplace, good commutable office locations, well known brand, good personal benefits package.
Lack of investment, tho organisation adopts a short term gain as opposed to a long term vision. Bonus scheme is nothing more than an annual company joke, no transparency at all. Kaplan lost a lot of senior talent to its main rival BPP. Their replacements are ineffective and have often been appointed due to to internal relationships rather than capability to do the job. Kaplan pay a very poor basic salary in comparison to their competitors and also the knowledge of their employees. Often promises are made and
- 1.0Feb 14, 2012Program DirectorFormer EmployeeSacramento, CA
Helping students better their lives through education and a strict regimine of professional development and bearing traiing. Being told by students that you made a positive change in their lives.
The pay a Kaplan is much lower than industry standards and their employment practices are unfair if not illegal. One of the main reasons I left is how they wanted to pit me against the members of the team I was leading. They would promise merit increases based on performance but would only allow a 1 to 2 percent increase based on the popularity of the instructor. Good instructors that were unpopular would be passed over. I applied for two promotions for which I was highly qualified and was never granted an interview or an explanation as to why outside people were hired. Finally they refused to pay instructors for work such as grading tests and papers.
- 3.0Jul 31, 2018ManagerCurrent Employee, more than 8 years
Co-workers tend to be intellectually curious, fun, smart people. Many managers started as test prep teachers, so they're smart and have good people skills. Managers who weren't hired as teachers generally fit in with those who were, so they're also good thinkers and good with people. Also, a lot of job roles are remote, and working from home is great. The work itself can be rewarding, if you either enjoy standardized tests or enjoy helping people do well on them so they can access greater opportunities in life. There are opportunities for advancement and for lateral moves to do a lot of different things, although competition for openings tends to be stiff because your co-workers are so talented.
I've hardly ever worked less than a 60-hour week. Many people work when they're on vacation. Holidays are basically days without meetings when you can work without interruption and catch up. The pay is about 15%–20% less than market for the same skill set.2
- 4.0Mar 18, 2010Anonymous EmployeeCurrent EmployeeBryn Mawr, PA
It is an extreme pleasure to work there. The people are extremely nice and very polite and engaging with students and staff.
The pay is horrible compared to how much you can earn teaching or tutoring on your own. They should do something about this.
- 1.0Feb 18, 2021Anonymous EmployeeFormer Employee, more than 3 yearsNew York, NY
The only positive is your coworkers who are great people. Everything else sucks.
This is a terrible place to work. The leadership has no idea what they are doing. They constantly jump back and forth between poorly thought out ideas looking for the silver bullet that will save the company. It won't happen. At least not with the current leadership. The pay sucks and they don't respect their employees to have an honest conversation about comp. They just give the company line that 'we'll talk next March during your yearly review'.2
- 3.0Dec 27, 2008Customer Service SupervisorCurrent EmployeeBoston, MA
Great people are working for Kaplan--young, bright, energetic, hardworking, dedicated. There is a lot of autonomy at the center level, so it's a good place to learn decision making, balancing customer wants with company wants, etc. At the entry level, you will probably have more responsibility than people in other entry level jobs, and the scope of responsibility can expand very quickly. Very little chance of getting fired. Sense that you are helping people reach goals they have set for themselves can be very rewarding. Good benefits package. Opportunities for advancement, IF you make it through an entry level job, and company exists nationwide. For-profit education appears to be recession-proof (for now.) Innovation is important and recognized as key component to continuing success as a company.
The hours will absolutely kill you if you work in a busy center, unless you drink the Kool Aid early and don't look back. Because test preparation is often cyclical and tied to specific test dates, there are times of year when a seven day work week is de rigueur, and I have had many weeks where I put in forty hours by Wednesday. Hours can be somewhat flexible, but that's hardly relevant when you never get time off, even on weekends. This can last for months with little to no relief, as Kaplan is always understaffed. Burnout is common and open positions take months to fill because the pay is really not competitive with similar jobs. Very few people working in the home office have ever worked in the field and have little to no experience working with customers or understanding their needs or wants. Major initiatives are launched with no field testing or input. Kaplan does everything IT related inhouse, which is a disaster, and employees spend a lot of time fighting the technical systems that are supposed to help them do their jobs.1
- 4.0Sep 5, 2023Software Engineer IICurrent Employee, more than 1 yearBengaluru
The work-life balance is really good and the team and people are easily approachable and support for any issues
The pay is lower compared to the market and the requirements of late evening meetings is a hassle
- 3.0Jul 25, 2008Web EditorFormer EmployeeNew York, NY
At Kaplan you'll work with many intelligent people who are passionate about what they do. There are lots of opportunities for ambitious people to learn and be commended for good work, and it's a great place for people who are interested in breaking into the education industry. Health, dental, and vacation benefits are very good. Three weeks of vacation are offered to most entry-level employees. Yearly reviews are given a lot of attention and good work will be appropriately noted. Casual dress policy is observed to a pretty high level, so more junior employees don't have to feel uncomfortable for wearing jeans.
Although you'll be praised for you work, you won't be compensated for it. Although you can learn a lot from your co-workers, Kaplan isn't enthusiastic to fund out-of-office education relevant to your career, and things you learn don't necessarily translate into opportunities for advancement and career growth. Promotions are slow-coming (generally only awarded after many years) and the pay is very low. Expectations are generally very high and many employees at all levels are expected to work long hours with no comp time, overtime, or compensation of any sort, although they will generally be thanked verbally and with company celebrations.4