Kastle Systems Reviews | Glassdoor

Kastle Systems Reviews

Updated September 30, 2017
15 reviews

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Kastle Systems Co-Chairman & CEO Piyush Sodha
Piyush Sodha
4 Ratings

15 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Helpful (1)

    "Great people to work with / Bad Management & Job Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Falls Church, VA
    Current Employee - Anonymous Employee in Falls Church, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kastle Systems full-time (More than a year)

    Pros

    1 - A pay check if you need one
    2- Free breakfast on Friday
    3- Great employees to work with
    4- Good location with shuttle to Metro
    5- Company makes an effort to keep employees motivated

    Cons

    Company culture is the worst. Each department wants to do their own thing without knowing there is a client waiting for a resolution to a case.
    Only Client Services (CS) is hold accountable for cases that other departments won't do in a timely manner.
    Billing and Accounting are the worst, from overcharging customers to not charging customer for 6 months. CS must deal with everybody's mess and management is not there to support you.
    Project Management is another big problem. Bad / wrong installations and yet again CS has to fix the problem under pressure.
    The other big issues are the tools with need to work with, the software is unreliable and system support department is not always there to help you. Good luck finding a system specialist on a Friday afternoon.
    No matching 401K.
    Disengaged Management Team
    Lack of leadership and professionalism in the Management team
    Poor training
    Frankenstein Organization (They haven’t quite put it together yet)

    Advice to Management

    55 plus % turnover in the CS Department. People Leave Managers, Not Companies.


  2. Helpful (1)

    "alarmist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Falls Church, VA
    Current Employee - Anonymous Employee in Falls Church, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Kastle Systems full-time (Less than a year)

    Pros

    great people to work with

    Cons

    poor pay for the work you are asked to do

    Advice to Management

    The OC is a important part of your business , they should be paid much better or at least be competitive with other security companies.

  3. Helpful (1)

    ""An Awful Place to Work For""

    StarStarStarStarStar
    • Comp & Benefits
    Former Employee - Customer Care Operator in Falls Church, VA
    Former Employee - Customer Care Operator in Falls Church, VA
    Negative Outlook

    Pros

    A quick short little paycheck

    Cons

    Micromanaged, Unprofessional, Filthy Office (germy), Employees with low morale due to incompetent management, Very high turnover

    Advice to Management

    You're not going to be in that position long because you lack in Leadership and Creating a cohesive environment


  4. Helpful (3)

    "Client service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    Pros

    There's not a lot of pros to this company however they do offer decent starting salary and benefit package. The location of the office is very convenient.

    Cons

    Has a very high turnover rate and has a culture where your best It's never good enough. Very poor training of new employees which causes extra stress on people who have been there longer and must pick up the slack. Very heavy workload and management does not support their team.

    Advice to Management

    Make your employees feel like they are actually worth something and that you are in investing in them.


  5. Helpful (2)

    "Customer Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burlington, NC
    Former Employee - Anonymous Employee in Burlington, NC
    Recommends

    I worked at Kastle Systems full-time (More than 3 years)

    Pros

    Great pay, fun job, good company to work for.

    Cons

    Call center was not vacuum as offend as needed.


  6. Helpful (2)

    "director of bus dev"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Business Development in Oakley, CA
    Former Employee - Director of Business Development in Oakley, CA

    I worked at Kastle Systems (More than a year)

    Pros

    there are not any pros

    Cons

    they are very much micro managers


  7. Helpful (6)

    "Great Vision Poor Execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Falls Church, VA
    Former Employee - Anonymous Employee in Falls Church, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Kastle Systems full-time (More than 3 years)

    Pros

    The employees and clients.

    Cons

    Middle Management. Both George Ballman and Piyush Sodah are invested in the company and their employees. Middle Managers are unprofessional and un-qualified. If you want to hire young and promote from within then you need to have managers that are qualified to lead. Middle Managers speak poorly about their staff and gossip like teenagers.

    Interview Process. HR should investigate hiring practices to ensure they are consistent and fair. Promotions are done by favoritism and not by qualifications. Have overheard public negative comments about candidates on multiple occasions. Reluctant to promote black females with fear that they are not polished enough.

    Client Information. Kastle NEEDS to do a better job with client documentation. Often, contracts are not on file, information is incorrectly documented, information is missing. Billing is inconsistent and different clients are charged different rates with little rhyme or reason. Kastle cannot identify what a client is being billed for or if invoices are correct.

    Installation Process. During my time at Kastle, I never saw an installation run smoothly. The Installation Department is quick to pass projects off. Kastle has no quality check for the end of projects and often clients notice that not all of their equipment was installed.

    Communication. When anything goes wrong at Kastle, Kastle attemps to put up smoke and mirrors to hide issues from clients. Employees are asked to sugarcoat technology outages. Employees are also asked to omit staffing changes so clients are unaware their point of contact has left. Since documentation is so poor, their is no real way to communicate with all clients at once.

    Communication. Communicate internal changes more pro-actively and with thought. Half-baked ideas are often introduced and then forgotten. Employees often don't know who their managers are.

    Advice to Management

    Focus more on fixing our current processes before trying to roll out new technology. If you don't have strong foundation, eventually everything will crash.

    Its 2015, provide a 401K Match

  8. Helpful (2)

    "The perfect place for the cutthroat, unethical and shady"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kastle Systems full-time (More than 3 years)

    Pros

    -some incredible co-workers
    -donuts, popcorn and soda on Fridays
    -a paycheck

    Cons

    -low salaries and infrequent raises
    -mismanagement/ general shadiness
    -change environment; confusion between the "old Kastle" and the "new Kastle"
    -misguided leadership (decisions made by committee often fail)
    -unchecked favoritism (intelligence does not win you anything)
    -priority is the mighty dollar
    -the H.R. Department is a joke (file a harassment claim and watch nothing happen)
    -the CFO just bailed

    Advice to Management

    Hire better leaders or sell the company to someone who can


  9. "Very dysfunctional organization with disconnected senior level management and dedicated loyal and caring employees."

    StarStarStarStarStar
    Current Employee - Manager in Falls Church, VA
    Current Employee - Manager in Falls Church, VA

    I have been working at Kastle Systems full-time (More than a year)

    Pros

    Very conscientious workforce that is under appreciated by executive management. Good strategic plan for growth with innovative technology solutions in development.

    Cons

    Difficulty accomplishing organizational objectives due to departmental segregation and disconnected communication. Operational strategies are not well thought out. Band aids are too often the answer to deeply rooted operational shortcomings and cultural conflicts. The end result is reoccurring issues with no long term solutions....remember Bill Murray in Ground Hog Day?? Very reminiscent of Kastles problem solving capabilities.

    Advice to Management

    Bring in good talent with great people skills. Understand the answer is not work more hours...it's working smarter. Understand the importance of life/work balance. Hold onto good employees...they are worth every penny you pay them. Too many have walked away.


  10. Helpful (3)

    "It could be a lot better than it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Operator in Falls Church, VA
    Former Employee - Customer Care Operator in Falls Church, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kastle Systems full-time (More than a year)

    Pros

    There are some really knowledgeable, dedicated, and driven employees at this company who will bend over backward to make sure that customers and fellow employees get the help they deserve.

    Cons

    Those employees I talked about in the PROS section? They are seriously outnumbered by the egomaniacs, drama queens, and do-nothing nobodies that companies like this seems to attract. Overall the company has decided that the bottom line is far more important than its customers or employees. Call center operators average a measly $12 an hour, far below average for other security call centers. Communication between teams and departments is non-existent, with procedures and policies changing on an almost daily basis with little to no warning from management. If you desperately need a job, and Kastle comes calling, it's better than nothing. Make sure you keep your resume active, though, because you don't want to stay for any real length of time.

    Advice to Management

    If you want to reverse your trip down the spiral, you should start doing a number of things. First of all, listen to the employees that actually interact with customers on a daily basis. They know more than you do what your companies want. Second, pay your employees more than you do now, as it is insulting to the hard working people. Third, ditch the shift bids and schedule employees like every other company does.


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