Kastle Systems Reviews | Glassdoor

Kastle Systems Reviews

Updated December 30, 2016
13 reviews

Filter

Filter


1.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Kastle Systems Co-Chairman & CEO Piyush Sodha
Piyush Sodha
3 Ratings

13 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • too many different management styles, no 401k matching (in 10 reviews)

  • Zero flexibility for work schedule does not line up with today's work life balance mentality (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    ""An Awful Place to Work For""

    Star Star Star Star Star
    • Comp & Benefits
    Former Employee - Customer Care Operator in Falls Church, VA
    Former Employee - Customer Care Operator in Falls Church, VA
    Negative Outlook

    Pros

    A quick short little paycheck

    Cons

    Micromanaged, Unprofessional, Filthy Office (germy), Employees with low morale due to incompetent management, Very high turnover

    Advice to Management

    You're not going to be in that position long because you lack in Leadership and Creating a cohesive environment


  2. Helpful (3)

    "Client service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    Pros

    There's not a lot of pros to this company however they do offer decent starting salary and benefit package. The location of the office is very convenient.

    Cons

    Has a very high turnover rate and has a culture where your best It's never good enough. Very poor training of new employees which causes extra stress on people who have been there longer and must pick up the slack. Very heavy workload and management does not support their team.

    Advice to Management

    Make your employees feel like they are actually worth something and that you are in investing in them.


  3. Helpful (1)

    "Customer Care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burlington, NC
    Former Employee - Anonymous Employee in Burlington, NC
    Recommends

    I worked at Kastle Systems full-time (More than 3 years)

    Pros

    Great pay, fun job, good company to work for.

    Cons

    Call center was not vacuum as offend as needed.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "director of bus dev"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Business Development in Oakley, CA
    Former Employee - Director of Business Development in Oakley, CA

    I worked at Kastle Systems (More than a year)

    Pros

    there are not any pros

    Cons

    they are very much micro managers


  6. Helpful (6)

    "Great Vision Poor Execution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Falls Church, VA
    Former Employee - Anonymous Employee in Falls Church, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Kastle Systems full-time (More than 3 years)

    Pros

    The employees and clients.

    Cons

    Middle Management. Both George Ballman and Piyush Sodah are invested in the company and their employees. Middle Managers are unprofessional and un-qualified. If you want to hire young and promote from within then you need to have managers that are qualified to lead. Middle Managers speak poorly about their staff and gossip like teenagers.

    Interview Process. HR should investigate hiring practices to ensure they are consistent and fair. Promotions are done by favoritism and not by qualifications. Have overheard public negative comments about candidates on multiple occasions. Reluctant to promote black females with fear that they are not polished enough.

    Client Information. Kastle NEEDS to do a better job with client documentation. Often, contracts are not on file, information is incorrectly documented, information is missing. Billing is inconsistent and different clients are charged different rates with little rhyme or reason. Kastle cannot identify what a client is being billed for or if invoices are correct.

    Installation Process. During my time at Kastle, I never saw an installation run smoothly. The Installation Department is quick to pass projects off. Kastle has no quality check for the end of projects and often clients notice that not all of their equipment was installed.

    Communication. When anything goes wrong at Kastle, Kastle attemps to put up smoke and mirrors to hide issues from clients. Employees are asked to sugarcoat technology outages. Employees are also asked to omit staffing changes so clients are unaware their point of contact has left. Since documentation is so poor, their is no real way to communicate with all clients at once.

    Communication. Communicate internal changes more pro-actively and with thought. Half-baked ideas are often introduced and then forgotten. Employees often don't know who their managers are.

    Advice to Management

    Focus more on fixing our current processes before trying to roll out new technology. If you don't have strong foundation, eventually everything will crash.

    Its 2015, provide a 401K Match


  7. "Very dysfunctional organization with disconnected senior level management and dedicated loyal and caring employees."

    Star Star Star Star Star
    Current Employee - Manager in Falls Church, VA
    Current Employee - Manager in Falls Church, VA

    I have been working at Kastle Systems full-time (More than a year)

    Pros

    Very conscientious workforce that is under appreciated by executive management. Good strategic plan for growth with innovative technology solutions in development.

    Cons

    Difficulty accomplishing organizational objectives due to departmental segregation and disconnected communication. Operational strategies are not well thought out. Band aids are too often the answer to deeply rooted operational shortcomings and cultural conflicts. The end result is reoccurring issues with no long term solutions....remember Bill Murray in Ground Hog Day?? Very reminiscent of Kastles problem solving capabilities.

    Advice to Management

    Bring in good talent with great people skills. Understand the answer is not work more hours...it's working smarter. Understand the importance of life/work balance. Hold onto good employees...they are worth every penny you pay them. Too many have walked away.


  8. Helpful (3)

    "It could be a lot better than it is"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Operator in Falls Church, VA
    Former Employee - Customer Care Operator in Falls Church, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kastle Systems full-time (More than a year)

    Pros

    There are some really knowledgeable, dedicated, and driven employees at this company who will bend over backward to make sure that customers and fellow employees get the help they deserve.

    Cons

    Those employees I talked about in the PROS section? They are seriously outnumbered by the egomaniacs, drama queens, and do-nothing nobodies that companies like this seems to attract. Overall the company has decided that the bottom line is far more important than its customers or employees. Call center operators average a measly $12 an hour, far below average for other security call centers. Communication between teams and departments is non-existent, with procedures and policies changing on an almost daily basis with little to no warning from management. If you desperately need a job, and Kastle comes calling, it's better than nothing. Make sure you keep your resume active, though, because you don't want to stay for any real length of time.

    Advice to Management

    If you want to reverse your trip down the spiral, you should start doing a number of things. First of all, listen to the employees that actually interact with customers on a daily basis. They know more than you do what your companies want. Second, pay your employees more than you do now, as it is insulting to the hard working people. Third, ditch the shift bids and schedule employees like every other company does.


  9. Helpful (3)

    "It's like boot camp for the corporate world."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Learn how a company should and shouldn't operate.
    Gain entry level experience.
    Gain technical knowledge of security

    Cons

    Under paid and unappreciated.
    No real formal training. It's trail by fire.
    No room for advancement.

    Advice to Management

    If you really want to make this your legacy, invest in the people, not in your horrible half baked ideas.


  10. Helpful (2)

    "When Kastle come calling, run FAST!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Falls Church, VA
    Former Employee - Account Manager in Falls Church, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people/lower-levels within the organization are good-natured, genuinely kind and work hard.

    Cons

    C-Levels could care less about anyone but themselves. No raises. Pay is below industry standards. No professional HR function. No training. No 401K matching. Just awful.

    It's unfortunate that I am faced to write this review. While I enjoyed working with my peers and clients, the atmosphere that the CEO, CFO, and VPs created was sub par. Do they care about the clients and their needs? No. Do they care about the employees and their needs? No. Do they care about the company operating in a morally acceptable way? No. What do they care about? Maintaining their flashy lifestyles, fancy homes and million dollar bank accounts while they only pay the phone operators a whopping $10 an hour. Terrible to say the least.

    Advice to Management

    Maybe try to care about your employees rather than making that extra dollar.


  11. Helpful (3)

    "Atrocious"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Falls Church, VA
    Current Employee - Anonymous Employee in Falls Church, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people..the ones that are at the bottom of the totem pole that is..free donuts on fridays and 50 cents towards a soda from the machine..oh and I can not forget the popcorn on fridays as well

    Cons

    Everything is a downside..the clients..the managers...the lack of training..the management staff (we are consistently understaffed because as soon as someone is hired someone leaves on their own accord)

    Advice to Management

    Treat your employees with respect..there is little to no respect there. The higher ups are not aware of what we really deal with on a daily basis. I honestly do not think they care to know. It is sad really. People are leaving left and right..I would think that someone would want to do something to stop this..guess not because everyone I am in contact with is looking for employment elsewhere and I do not see upper management doing anything about it. We haven't gotten raises in years.


Showing 13 of 58 reviews
Reset Filters