Kastle Systems Reviews | Glassdoor

Kastle Systems Reviews

Updated December 30, 2016
11 reviews

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3.0
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Kastle Systems Co-Chairman & CEO Piyush Sodha
Piyush Sodha
2 Ratings

11 Employee Reviews

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Pros
Cons
  • too many different management styles, no 401k matching (in 10 reviews)

  • Zero flexibility for work schedule does not line up with today's work life balance mentality (in 3 reviews)

More Pros and Cons

  1. "Very nice small company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Falls Church, VA
    Former Employee - Anonymous Employee in Falls Church, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kastle Systems full-time (More than 5 years)

    Pros

    Kastle has some wonderful people, doing heroic things every day. Most new hires are working on a higher level within the company within 6 months. Everyone truly has the ability to make a difference.

    Cons

    No 401K matching. Corporate growth is not keeping up with product growth. Some groups are not on the same bandwagon; there appear to be different corporate goals within the same company that do not align with overall company progress.

    Advice to Management

    Align everyone in the company to the same goal [customer satisfaction] and reinvest in your employees.


  2. Helpful (1)

    "Growing company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Falls Church, VA
    Current Employee - Anonymous Employee in Falls Church, VA
    Neutral Outlook

    I have been working at Kastle Systems full-time (More than 5 years)

    Pros

    Good product with a solid reputation.

    Cons

    Communication could be much better between departments. The company presses Ritz Carlton like customer service, but many departments have issues retaining employees which leads to lack of product understanding and ability to deliver premier customer service across the board.

    Advice to Management

    At the end of the day, a companies mission is to make money. Sometimes this trumps anything and everything else when it comes to day to day operations of Kastle. If it's truly about premier customer service, staffing up and focusing on employee retention should be top priority. Create an environment that encourages exceptional employee performance, rather than settling for average. 401k matching would be nice as well. The company has the potential to hit a grand slam, but we always seem to settle for a base hit.

  3. Helpful (1)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Houston, TX
    Current Employee - Account Manager in Houston, TX
    Recommends
    Neutral Outlook

    I have been working at Kastle Systems full-time (More than a year)

    Pros

    They really take care of their employees. Middle Management is getting better, have & had 2 great bosses over me.

    Cons

    New tech is great but too much clutter and unreliable old technology/software, hard to get behind a product that needs so much support. It wears on me everyday that so much of my time is spent fixing problems and listening to complaints.

    Advice to Management

    Focus on fixing what you have not getting more. Once you have a solid foundation, you can grow with structure. growing without structure is a recipe for disaster.


  4. "Overall good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician in Falls Church, VA
    Former Employee - Service Technician in Falls Church, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kastle Systems full-time (More than 5 years)

    Pros

    Dedicated employees and good customer base

    Cons

    To many individuals wearing more than one hat. Could benefit from staffing up departments a bit more. Management could do a better job supporting their employees.


  5. Helpful (1)

    "Decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative
    Former Employee - Client Service Representative
    Negative Outlook
    No opinion of CEO

    I worked at Kastle Systems full-time

    Pros

    they have great dental insurance
    good Christmas parties
    family atmosphere at times

    Cons

    always new procedures with out advance notice
    no manual or go to guide for programs
    not to much room for growth in the houston office
    needs more apprectiation for client services

    Advice to Management

    Pay positive respect to the client services department and the ops center. They are a critical [part of the company because they are dealing with the people you sell to everyday. Make them feel like they are not disposable at any time. Provide incentives for them . Take a close look at the sjupervisors teh


  6. "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Representative
    Current Contractor - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kastle Systems as a contractor (Less than a year)

    Pros

    -Easy work once you get the hang of it.
    -people are friendly
    -always parking
    -learn new systems

    Cons

    -The inside of the office does not provide a classy aesthetic
    -its dusty
    -people get stuck working here for 20+ years


  7. Helpful (3)

    "OK company - has potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kastle Systems full-time (More than 3 years)

    Pros

    What makes this a fun place to work for are the amazing co-workers. There is also lots of networking and growth opportunity.

    Cons

    The executive staff does not value the employees. Pay and benefits are very low for the region and execs are focused on sales, not employee retention.

    Advice to Management

    A happy workforce will sell your product better. Focus on employees first and reap the rewards. A top 100 best places to work company starts from the ground up.

  8. "Account Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    Good company to work for.

    Cons

    Moving office to DC location.


  9. "Good overall model - restructuring pains run rampant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at Kastle Systems full-time

    Pros

    The people who work there and have not yet become disillusioned

    Cons

    Frustrations with the ownership. "You can't drive a truck cross-country if you strip the components in its engine and fail to employ the mechanics to fix it! Flashy new rims cannot mask the missing front axles"

    Advice to Management

    - Management - Be leaders, inspire, then think management.
    - Ownership - Please stop paying lip service to "client first" and help your staff begin to believe you mean it by... (a.) increasing highly-trained technical staff to proactively address mechanical issues (eat a little margin) and (b.) if you really do not want to act, then sell already so someone else can step in who's willing to install the new plumbing


  10. Helpful (3)

    "Marginal"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    Pros

    Great people. Ability to learn at a fast paced level. Cool product and dedicated employees.

    Cons

    Pay could be better for positions. Kastle has a history of underpaying there employees. Way too much workload on individuals which causes breakdowns on every level. Everyone is about themselves rather than working as a team. Not enough recognition for jobs well done, but the first time you make a mistake, you better brace yourself. The new management/owners care more about the bottom dollar than keeping customers happy. This is a big mistake when operating a service company. Happy customers come back, pissed off customers will not. Thats how security companys make their profit, by reoccurring revenue= happy customers.

    Advice to Management

    Listen to your employees. Especially the ones that have been around for years. They know what needs to be done to make customers happy. Don't forget about the "low men on the totem pole". You can sell a product all you want, but without experienced "qualified" technicians to install it right the first time and keep your customers coming back, you have nothing. HIRE MORE PEOPLE!!!!! Kastle is at its breaking point right now. If you loose any more "experienced" personnel its going to be messy. This is a very unique company, much different than others in the way they operate. Remember, it takes years to mold an individual into "success" at Kastle. Take care of your employees and they will take care of you. Stop worrying about "numbers" all the time. You have to spend money to make money. If you hire enough experienced people, train them properly and let them do their job, then the customers will be happy and guess what? here comes your money. I think upper management should spend a few days working in different departments to get an idea of the product we sell here and how skewed the process is. Bottom line, you need to pay to play. Get out there and hire qualified individuals and pay them what they want. Happy employees=happy customers=monthly goals hit=happy management.


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