Kastle Systems Reviews | Glassdoor

Kastle Systems Reviews

Updated October 14, 2017
61 reviews

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Pros
Cons
  • too many different management styles, no 401k matching (in 7 reviews)

  • They don't have 401k matching, though they do contribute a profit shar to 401k (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Additions Sales Consultant in Falls Church, VA
    Former Employee - Systems Additions Sales Consultant in Falls Church, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kastle Systems full-time (More than 5 years)

    Pros

    A great technology company with lot's of upside. The Sales team is treated very well, much like any other company. The company is very top-heavy with executives, as a result, the company grows every year and continues to have a large share of the DC market.

    Cons

    If you're in project management, client services, monitoring center or service, you don't really make much. I've also heard of employees complain about being treated unfairly, which leads to frequent turnover.

    Advice to Management

    Take care of everyone


  2. Helpful (1)

    ""An Awful Place to Work For""

    StarStarStarStarStar
    • Comp & Benefits
    Former Employee - Customer Care Operator in Falls Church, VA
    Former Employee - Customer Care Operator in Falls Church, VA
    Negative Outlook

    Pros

    A quick short little paycheck

    Cons

    Micromanaged, Unprofessional, Filthy Office (germy), Employees with low morale due to incompetent management, Very high turnover

    Advice to Management

    You're not going to be in that position long because you lack in Leadership and Creating a cohesive environment

  3. Helpful (1)

    "Growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Falls Church, VA
    Current Employee - Anonymous Employee in Falls Church, VA
    Neutral Outlook

    I have been working at Kastle Systems full-time (More than 5 years)

    Pros

    Good product with a solid reputation.

    Cons

    Communication could be much better between departments. The company presses Ritz Carlton like customer service, but many departments have issues retaining employees which leads to lack of product understanding and ability to deliver premier customer service across the board.

    Advice to Management

    At the end of the day, a companies mission is to make money. Sometimes this trumps anything and everything else when it comes to day to day operations of Kastle. If it's truly about premier customer service, staffing up and focusing on employee retention should be top priority. Create an environment that encourages exceptional employee performance, rather than settling for average. 401k matching would be nice as well. The company has the potential to hit a grand slam, but we always seem to settle for a base hit.


  4. Helpful (3)

    "Client service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    Pros

    There's not a lot of pros to this company however they do offer decent starting salary and benefit package. The location of the office is very convenient.

    Cons

    Has a very high turnover rate and has a culture where your best It's never good enough. Very poor training of new employees which causes extra stress on people who have been there longer and must pick up the slack. Very heavy workload and management does not support their team.

    Advice to Management

    Make your employees feel like they are actually worth something and that you are in investing in them.


  5. Helpful (2)

    "Customer Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burlington, NC
    Former Employee - Anonymous Employee in Burlington, NC
    Recommends

    I worked at Kastle Systems full-time (More than 3 years)

    Pros

    Great pay, fun job, good company to work for.

    Cons

    Call center was not vacuum as offend as needed.


  6. "Growing Company Where You Can Find Your Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Falls Church, VA
    Current Employee - Anonymous Employee in Falls Church, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kastle Systems (More than 10 years)

    Pros

    Kastle is not for everyone.... but if you're naturally curious, good at prioritization and active in creating your "work" network, it's a place where you can thrive. The company is always innovating, truly believes in customer service as the customer retention tool and key to growth. Employee ideas are valued by the executive team.

    Cons

    If you need a static environment, where not much changes and your span of responsibilities needs to be constant and rigid, and you generally let learning come to you, really press the hiring manager before you consider heading down the path.

    Advice to Management

    Continue to evolve the mission and message of the company. Recognize employee successes that fulfill that mission and message for the company (and maybe customers) to see.


  7. Helpful (1)

    "Great Company, Industry Leader, True Team Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Falls Church, VA
    Current Employee - Anonymous Employee in Falls Church, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kastle Systems full-time (More than 3 years)

    Pros

    Kastle is an innovative company that reinvests in its people and products to be THE front runner in technology within the security industry. Within the company you will find a true team/family feel that gives you a sense of pride in where you work, this is shown by the number of employees with 20-30+ years of experience, many of whom have been with the company since inception. Kastle’s continual push in new technology, as well as its people, make it a unique company and a truly enjoyable place to come to work every day.

    With its solid foundation and investment in new technology it will continue to be an industry leader and company always on the rise. This culture provides for constant growth as well as expansion into different markets. This growth allows for job security and advancement from within which is another great attribute. When you join Kastle you don’t just become an employee, you become part of the Kastle family.

    Cons

    It’s work, work isn’t always easy, especially in a fast paced industry like security. This can lend itself to being a stressful industry at times but also establishes comradery with your peers who, in every department, are always there to help. Because of this you will never be bored and you will learn new things every day.

    Advice to Management

    You’re doing great things, continue on your path. Reinvest in your company and employees who are your greatest asset.

  8. Helpful (2)

    "A Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Falls Church, VA
    Former Employee - Account Manager in Falls Church, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kastle Systems (More than 3 years)

    Pros

    The time I spent at Kastle was really excellent. Kastle is an organization that rewards hard work, dedication, and results. At Kastle, you have an opportunity to work with great clients and colleagues, including many who have been with the organization for 20+ years. Ownership and upper management have a strong, distinct vision for the company, and it permeates the culture at Kastle. Profits are reinvested back into the company, which have led to a number of technological advancements which have broadened the scope of products and services available to customers over the last 5+. It's a great feeling to work for a company on the cutting edge of its industry. The pay is good, and upward mobility exists for those who demonstrate aptitude. I would imagine that Kastle's national and international presence will grow substantially over the next few years, which will certainly lead to more and more opportunities for the right employees. Kastle is a company with great employees, great leadership, and great products. It's was a pleasure working there.

    Cons

    I don't think there is any unique 'con' at Kastle that you wouldn't find at any other job - stress, long hours at times, etc. Historically, the company did not offer any 401(k) contributions, but as of 2016, that has changed. Upper management frequently seeks employee feedback on how to make Kastle a better company to work for, which is refreshing.

    Advice to Management

    Continue to value the work and voice of your employees. Engage with employees on a daily basis - there are a lot of very smart people working at Kastle, do what it takes to retain them and foster a growth culture and mentality among all levels.


  9. Helpful (5)

    "Management Overhaul Needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Falls Church, VA
    Former Employee - Anonymous Employee in Falls Church, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Kastle Systems (More than 3 years)

    Pros

    -Market dominance in the region allows access to high level clients
    -Constantly innovating and thinking to the future for products and services
    -The service that is provided is a necessary one and adds great value from a security standpoint in a world where security is becoming a top priority everyday

    Cons

    -Too much older technology that causes issues with new systems trying to be implemented
    -Senior leadership does not value customer service staff and micro manages heavily
    -Pay and benefits are well below average for the region, especially for the amount of work required
    -Zero flexibility for work schedule does not line up with today's work life balance mentality
    -Constant internal struggle between departments, causing strained relationships and behind the scenes gossiping even at the executive level which seems like something that they should be above
    -Bonuses are impossible to obtain and management probably knows that but is unwilling to change so they aren't forced to pay out deserving employees

    Advice to Management

    Overhaul management, you need people that lead and garner respect from the employees, find ways to upgrade support infrastructure to allow flexibility and work life balance, change the bonus structure so people can be rewarded for their hard work especially if leadership stays the same so that there is at least some pay off for what employees have to deal with internally.


  10. Helpful (1)

    "Best company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kastle Systems full-time (More than 5 years)

    Pros

    Company lunches, great team work. Positive employees. Very welcoming

    Cons

    None! Best job ever

    Advice to Management

    Keep up the great work!


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