Lack of communication and they're all about being a "team" unless I missed the memo this "team" has nothing but I's to it (in 2 reviews)
No late nights or Sundays. Average benefits and employee discounts. Depending on management and staffing, work enviroment is friendly and enjoyable.
Retail (expect 60+ hours from salaried employees. Salaried employees don't have paid holidays, holiday is day off and you loose day off)
Advice to Management
Need to share some of the wealth. They need to take a better look at pay programs and implement some type of incentive for all employees.
I worked at Kauffman Tire full-time (More than 3 years)
Good pay, and more OT than you'll ever want. Seriously, you're not seeing your friends/family until Sunday. Great, but extremely short, training. Not a bad job if you get placed in an already great store.
Sales -- Again, was hired with zero car knowledge, yet my training was barely three days (when it used to be an entire week). Stores that exist in high traffic areas obviously do extremely well, yet those in low traffic/high competition areas struggle for most of the year. Prepare to be bombarded with weekly, if not daily, accusations that you aren't doing your job when your numbers do not match their projections for your store. Store/Assistant Managers are stretched to their limits between surprise store visits, daily phone calls, and the fact that every single customer phone call is recorded and sent directly to corporate.
Remember that crafty customer from yesterday that tried to whittle you down below cost and then backed out when you refused to lose the store money? Well today you're getting a harsh phone call from upper management because you didn't close the deal. Or maybe you did make that deal, but now you're being chewed out for losing money. Either way you'll lose. If you strike out enough on the phone, you'll be called in for a special meeting where your phone calls are played in front of your peers, while upper management belittles you in front of everyone. Other meetings consist of the high management going on and on about the time they gave a poor family four tires for $50 total, but then five minutes later they will verbally slap you around for not selling someone premium tires or for giving a loyal customer a special discount.
Corporate will cherry pick and look after their favorite managers, even in lower income stores, no matter how bad they are. Even if they shave down your hours, and constantly stab you in the back. And they never listen to you, once they decide you are the "problem. I spent about 10min explaining to him that our consecutive low numbers were due to the fact that we were stuck in the middle of two of the highest grossing stores in the entire district. I gave them some ideas on how we could fix the issues and after my speech, they looked absolutely dumbfounded. Then they quickly rebounded and spat out the same non-sense again. I put in my two weeks notice the next day and never regretted it.
Lastly, Kauffman Tire has done some very shady things in the past. Including finding ways to legally get rid of injured workers that are still trying to make an honest paycheck. The worst happened a few years ago, when they decided to close several stores right at Christmas time with literally no warning! Tech hands, managers, and sales clerks a like showed up that morning to several semi-trucks parked in front of their store as they loaded up their inventory. The “lucky” employees were sent to other stores, some almost two hours away from their current location. Others were just let go all together, and had to go how at Christmas without a pay check or job.
In summation, if you want a decent paying job with a limited future, this might be the job for you. You'll need a fair amount of sales experience and car knowledge regardless of what someone tells you. Don't expect to see your friends or family at all, and holiday traveling is completely our of the question anywhere even close to high selling months. Be prepared to have your integrity constantly questioned the moment your store's numbers are up to par, and never forget that Big Brother is monitoring all of your phone calls. RUN!
Advice to Management
Stop your bulldog tactics and constant screening of calls. This all adds far too much unneeded stress to an already stressful work environment. Take better care of your tech hands! Find a way to get them a bigger percentage of their work projects, because they are why you're still in business. Finally, get rid of that ridiculous yearly company retreat that's just for corporate and managers. You wine and dine yourselves in a fancy hotel, while leaving the rest out (and it's not even that good of a party). How about an old fashioned company family picnic day? A few cheap hotdogs makes you feel far more appreciated than knowing that your bosses are out getting drunk.
I have been working at Kauffman Tire full-time (More than 3 years)
Having holidays off.
Pay is decent
You do what is layed out and you get fussed at by upper management.
"Just take care of the customer" is their favorite saying.
Upper management will not stand behind rules and industry standards.
Advice to Management
Need to care about the employees you have below you. They are what makes you money.
This will replace the current featured review for targeted profile. Are you sure you want to replace it?
Are you sure you want to remove this review from being featured for targeted profile?