Kayak.com Reviews | Glassdoor

Kayak.com Reviews

Updated February 22, 2017
73 reviews

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Full-time Part-time

4.1
Star Star Star Star Star
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Steve Hafner
48 Ratings

73 Employee Reviews

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Pros
  • On top of all of that the work/life balance is great (in 10 reviews)

  • Kayak has a very good working environment (in 7 reviews)

Cons
  • Management doesn't seem to care much about diversity on the technical team, or about mentoring young/new hires (in 3 reviews)

  • No emphasis on people management (in 3 reviews)

More Pros and Cons

  1. "Nice place! Growing!"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Kayak.com full-time (Less than a year)

    Pros

    Smart people, great perks, fun and healthy environment overall!

    Cons

    Lots of small teams, so sometimes you do get a bureaucratic feel.

    Advice to Management

    Keep up good work and always try to distill all top level objectives to grass roots.


  2. "Awesome Company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayak.com full-time (Less than a year)

    Pros

    Great people to work with, very supportive culture - everyone is help each other learn/grow. Great perks of working here!!! Lots of room for growth within the company.

    Cons

    Your growth within the company is based on you getting feedback about your work - which could be a con for some people

    Advice to Management

    Keep up the great work - it's awesome that we are able to be able to talk with our managers whenever/ there isn't a lot of overhead


  3. Helpful (1)

    "Great Out of College Role"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Team
    Former Employee - Commercial Team
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Kayak.com full-time (More than 3 years)

    Pros

    * Nice perks - Stocked kitchen, work from home, 3 year travel bonus and if you're a dog lover you get to bring your pup in
    * Lot of social events. Great place to have fun with coworkers
    * Leading product in the space so you're working with some smart people

    Cons

    Culture is cutthroat. There is no loyalty. Commercial team is a joke. Middle management will not hesitate to throw you under the bus to advance their career. Communication is nonexistent. Performance evaluations means nothing. Living in the gray area is all they do. They never define a clear path for you or let you know what you need to improve on

    Advice to Management

    Just because someone is good at their job does not mean they should be leading people. Crack down on the high school culture. Get rid of the cliques and actually vet out your middle management.


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  5. Helpful (1)

    "Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Cambridge, MA
    Former Employee - Software Engineer in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kayak.com full-time

    Pros

    The cafe is stocked with food.

    Cons

    Does not encourage learning and your technical skills are of no value.

    Advice to Management

    This is not a school project. Learn software management.


  6. Helpful (1)

    "Commercial team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Kayak.com full-time (More than 3 years)

    Pros

    If you are young and just starting your career KAYAK is for you! Great benefits and lots of social activities. Most people are super friendly and welcoming.

    Cons

    The leadership team is a joke including middle managers. They throw people into management roles with little to no experience and provide no training. It's very cliquey so if you are not part of the "crew" then you have little chance of advancement. Speaking of advancement management does a poor job of developing career paths. Also seriously lacking diversity overall and especially in management roles.

    Advice to Management

    Stop acting like a start up! Hold people accountable for their actions. Senior leadership needs to open their eyes. Its surprising bad behavior continues under the Priceline group.


  7. Helpful (3)

    "Not what I expected"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Kayak.com full-time (More than a year)

    Pros

    The benefits are great.

    The free parking, massages, free snacks and lunches are nice perks.

    Cons

    There is no actual training when you join the team. Programs are mentioned (out of context) and when it comes time to actually use them you will probably have no clue what to do.

    Advice to Management

    Communication is key, stop assuming people are mind readers.


  8. Helpful (1)

    "Great company, great benefits, awesome product"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Stamford, CT
    Former Employee - Customer Support Representative in Stamford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kayak.com full-time (More than 3 years)

    Pros

    The company has growing pains but they want what is best for employees and consumers. My manager was exceptional at her job and very good at supporting the team. Outstanding benefits and 401K package, nice 4 weeks vacation and unlimited snacks

    Cons

    The 1% of customers who contact KAYAK can be extremely anger.


  9. Helpful (2)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Kayak.com full-time

    Pros

    Fun group, lots of parties and social events

    Cons

    Creepy leadership, lack of communication from the executives

    Advice to Management

    Communicate, have a plan, stop the creep factor.


  10. Helpful (10)

    "Disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kayak.com full-time

    Pros

    super nice people, nice office, great food / coffee, massage is a plus, free parking is wonderful

    Cons

    Young team, doesn't know what to do with new hires that are at the more senior or principal level.

     The no-meeting culture means that you will have a billion small conversations and won't be able to get any work done because of the near constant interruptions

    They are obsessed with AB testing and if you're not familiar with the culture that engenders, it means that nothing can go forward unless it's exhaustively proven to positively impact the bottom line. Seems like a great idea until you realize that it means you will work on a dizzying array of micro-features instead of broader more valuable features that are harder to quantify.

    Onboarding experience varies, can be abysmal. They really don't know how to get people up to speed efficiently let alone kindly. Unless you're an engineer.

    Massages are only 15 min and you can only get one per week so don't overflow their significance to your well-being.

    They are growing quickly which means that they don't know what to do with all the new hires, and it means that there's an inner circle that is way too overloaded and can't delegate effectively to the sea of new hires who desperately need things to do. It's becoming a clique and they won't let you in unless you were there in the olden days.
    It also means that people have been promoted solely for their longevity not necessarily for their talent at managing others.

    Advice to Management

    Bone up on onboarding best-practices. There's no excuse.

    Shift the obsession with AB testing to proving things that can't be proven any other way. Over using AB testing kills innovation, discounts experience and discourages intelligence.

    There's so much to love about Kayak, why occlude your genius with clueless new-hire practices and OCD testing?

    Train your managers. The wing-it mentality of startups is great fun, but doesn't scale and in larger companies will just cause confusion and turnover.

    Free parking discourages is wonderful but it discourages public transportation. You should reimburse people for their choice of T-Pass or free parking.


  11. Helpful (1)

    "Great Place to Work!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayak.com full-time (Less than a year)

    Pros

    Great place to work. People are there to help you when you need it, but there is no micromanagement. There are a lot of opportunities to grow and learn here. On top of all of that the work/life balance is great.

    Cons

    You are given a lot of ownership and flexibility in your work. This could be a con for some people.

    Advice to Management

    I do not have any advice for management.



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