Kayak.com Reviews | Glassdoor

Kayak.com Reviews

Updated Nov 20, 2019

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3.1
53%
Recommend to a Friend
58%
Approve of CEO
Kayak.com CEO and Director Steve Hafner
Steve Hafner
124 Ratings
Pros
  • "On top of all of that the work/life balance is great(in 22 reviews)

  • "I think Kayak has the best of both worlds in terms of company culture and work environment(in 20 reviews)

Cons
More Pros and Cons
  1. Helpful (3)

    "Great place for ownership over your work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous in Stamford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayak.com full-time for more than 3 years

    Pros

    There is a lot of autonomy given to employees at every level. Senior management really encourages and promotes the company values and wants all employees to be bold in their approaches. Regardless if you're an engineer or an accountant, if you have an idea you're encouraged to run with it. People who work here are extremely passionate about KAYAK and travel and that really creates an environment you want to go to every day. We have all the tech-startup type benefits, but the people who work here really make it unique and exciting place to be.

    Show More

    Cons

    If you don't like moving fast and change, this probably isn't the place for you.

    Kayak.com2019-11-08
  2. Helpful (8)

    "Kayak is destroying OpenTable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Negative Outlook
    Disapproves of CEO

    I have been working at Kayak.com

    Pros

    I work for OpenTable which means I work for Kayak now.

    Cons

    Kayak took over OpenTable and is slowly dissolving OpenTable.

    Kayak.com2019-10-19
  3. Helpful (11)

    "Unhealthy environment for people trying to bring change and innovation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - HRIS in Stamford, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Kayak.com full-time for less than a year

    Pros

    The location is convenient to mass transportation and the perks are good.

    Cons

    The culture is toxic. Especially for new people joining. The HR team is the biggest road block to change and they say ‘no’ to everything we ask. They even exclude new people on their own team from contributing. It’s ‘our way’ or get out. They hire to hire but don’t want new ideas. They just want to say they brought in diversity but they shut out the new hr managers with new ideas. It’s a scapegoat environment and anyone who tries to improve the environment is viewed as a problem.

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    Advice to Management

    Stop treating new people with new ideas like the problem!

    Kayak.com2019-10-02
  4. Helpful (24)

    "Hollow corporate culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Commercial 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kayak.com full-time

    Pros

    -Fast paced industry; great learning grounds for non-travel professionals -Brand recognition and resume builder

    Cons

    At its early years, Kayak was blessed by the results of its initial strategy in the US, leading to its IPO and acquisition by the Priceline group. Now, the company finds itself still recovering from a hangover that was the re org of its global commercial team, 2 years a go. Coupled with a few mismanaged acquisitions (Momondo/Cheapflights) and a merger with Open Table, the company is primed for a tough road ahead. Competitors like Google Flights and Skyscanner caught up and outpace Kayak on product and as a performance channel for its partners. The global commercial team is small for the revenue it brings which leads to saturated titles and even bigger egos. The leadership team often chooses to fight internal battles to leverage or protect their own growth rather than welcoming different points of views, or simply executing on ideas that will help the business as a whole. This results in a clicky and toxic environment where result-driven work falls flat, because in the end it was all a fake meritocracy where "who you are close to" becomes the true success currency. Recently, there were attempts to improve the culture and internal process, but these efforts lacked authenticity, and ultimately, rewarded the very same leaders who turned a blind eye to the issues prior.

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    Advice to Management

    -Scrutinize senior leadership performance as you would with any employee. -Prioritize result-driven efforts. -Treat people as people and not numbers on the P&L. There are still amazing and talented people in Kayak who can help prevent a bigger downfall...

    Kayak.com2019-07-06
  5. Helpful (2)

    "Management always sticks by your side"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineering Intern in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayak.com full-time for more than a year

    Pros

    - Excellent management - Great compensation - Lovely locations - great culture - food catering! - excellent work outing & events

    Cons

    - Lots of recent acquisitions and mergers are putting light on the overall cohesion of the company

    Advice to Management

    You're doing great!

    Kayak.com2019-07-09
  6. Helpful (4)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Kayak.com full-time

    Pros

    Awesome Culture Good Benefits No unnecessary meetings Weekly lunch

    Cons

    Frequent change in management processes

    Kayak.com2019-06-26
  7. "Good interview with supporting engineers"

    StarStarStarStarStar
    Former Employee - Software Engineer(Internship) in Boston, MA

    I worked at Kayak.com full-time for less than a year

    Pros

    Good interview with supporting engineers

    Cons

    not as such from my point of view

    Kayak.com2019-05-20
  8. Helpful (15)

    "Worst professional experience ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Kayak.com full-time for more than 3 years

    Pros

    Lot of perks (nobody really needs) and spacious office now that so many colleagues have been fired

    Cons

    Bad management, Amercian culture kf hire and fire, the senior marketing leadership in Copenhagen is incompetent

    Advice to Management

    Treat your employees like humans

    Kayak.com2019-06-12
  9. Helpful (3)

    "Not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software QA Engineer 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Kayak.com full-time

    Pros

    Snacks, reasonable benefits, some great people.

    Cons

    No assistance with career development.

    Advice to Management

    To paraphrase Google: Don’t be evil. And, don’t be arbitrary.

    Kayak.com2019-05-22
  10. Helpful (1)

    "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - QA Engineer in Cambridge, MA
    Recommends
    Approves of CEO

    I worked at Kayak.com full-time for more than 5 years

    Pros

    - Great flexible environment, with a good work life balance

    Cons

    - Limited growth opportunities in the Quality Team

    Kayak.com2019-03-15
Found 174 reviews