Kayako Reviews | Glassdoor

Kayako Reviews

Updated Jan 17, 2019

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4.2
78%
Recommend to a Friend
Kayako CEO Andy Tryba  (no image)
Andy Tryba
0 Ratings
  1. "Was a great place to work"

    StarStarStarStarStar
    Former Employee - Account Executive in London, England
    Neutral Outlook
    No opinion of CEO

    I worked at Kayako full-time for more than a year

    Pros

    Team all helped each other, great perks, lots of flexibility. But it is under new management now, so things have changed drastically

    Cons

    Under new ownership / management, so can't say it's anything like it used to be.

    Advice to Management

    none

    Kayako2019-01-17
  2. "The best place I have worked at so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Kayako full-time

    Pros

    - Great work-life balance - Very educative culture, knowledge sharing, and learning is encouraged - Several extremely experienced people - Great support staff and very capable and skilled engineers - Flexible timings - Unlimited leaves - Unlimited WFHs

    Cons

    Nothing significant as such in my opinion.

    Advice to Management

    A pretty good job done at handling the product, engineers, and other staff. Hope it stays that way.

    Kayako2018-04-22
  3. "Great place to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Gurgaon, Haryana
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Kayako full-time for more than a year

    Pros

    Great culture, flexible working hours

    Cons

    Nothing that I can think of

    Kayako2018-04-22
  4. "Awesome people to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Kayako full-time

    Pros

    The best part about Kayako is PEOPLE. You think about family, you think of working at Kayako.

    Cons

    Nothing at the moment. Kayako has really evolved as an Organization.

    Kayako2018-04-12
  5. "Working at kayako"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayako full-time

    Pros

    All good n the best

    Cons

    No cons at all to say

    Kayako2018-04-04
  6. "Best Work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayako

    Pros

    All good n the best

    Cons

    No cons at all to say

    Kayako2018-03-16
  7. "Great company, full of ideas and opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Lead Frontend Engineer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kayako full-time for more than a year

    Pros

    Kayako take culture very seriously, with a steady rhythm of ideas and events that ensure everyone at the company gets to know each other personally as equals. With headquarters in Gurgaon, India and London, UK, and remote employees across the globe, this is especially important. Kayakers from the UK and India regularly visit each other’s offices and the culture exchange is edifying. The company are also great on... transparency. No number or process is kept deliberately secret. If something isn’t stated explicitly in writing or in a company-wide presentation, you only need ask. The flexible nature of the organisation means there is enormous opportunity to participate in any initiative that interests you. The nature of the product and industry also ensures there are loads of meaty technical challenges up and down the stack. In terms of compensation Kayako are very competitive. Their philosophy is basically “between you (the candidate) and us, we’ll try to determine an objective market rate for your role and skills, and that’s where we’ll start”. Finally, everyone who works at Kayako is dedicated and genuinely lovely.

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    Cons

    Kayako’s structural flexibility means that sometimes, if you want an established process or chain of command, it’s up to you to help devise and instate it. There is always a *lot* going on, so making sure you’re communicating effectively with everyone affected by your work is challenging. Kayako’s up against some serious competition (Intercom, Zendesk, etc.) which can be motivating and dispiriting in equal... measure. New work can tend to appear in the queue without much warning. This has improved lately with the adoption of 6-week cycles and autonomous feature teams.

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    Kayako2017-12-17
  8. "Wonderful people, wonderful company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayako full-time for more than a year

    Pros

    Great culture with a promising future. Everyone is committed and the environment is extremely collaborative. Really, very few silos. Every team works together and gives their best effort.

    Cons

    Calibre of the team is very high, and could achieve a lot more individually and together if there was more focus and picking fewer things to do at once, but do them well.

    Advice to Management

    Much is made of "mass firings" here by former disgruntled employees. There are no mass firings. You let go of some toxic people and forces in the company who were taking advantage of your good nature. The whole company supported that decision and Kayako has become a leaner, brighter place to work since then. Have confidence in a direction and don't lose your approachability!

    Kayako2017-08-20
  9. Helpful (2)

    "Great intentions, hands on management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Kayako full-time

    Pros

    The senior team are very hands on - they've got a clear vision for the company which is regularly communicated. Really impressive and important in a remote company. Learning and self-improvement is hugely encouraged, so if you're motivated to do so you'll learn a lot here. The London office is well stocked with treats and beers, and it's a very social atmosphere. Team lunches and team beers are a regular... occurrence and the offices are pleasant. The company is very ambitious and driven and so are the people who work here.

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    Cons

    Perfectionism from the senior team can lead to decisions taking far too long to be made, and a culture of competitiveness can lead to a sense that nothing is ever good enough. Transparency is great but means that too many voices can make it difficult to get a straight answer. There aren't many experienced people in the company, so mentoring has to be sought outside the company or from what you read in... books/online.

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    Advice to Management

    Take a step back sometimes. You don't need to be involved in every decision that is made - trust your team.

    Kayako2017-08-16
  10. Helpful (2)

    "I accumulated huge amounts of knowledge through this company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Approves of CEO

    I worked at Kayako full-time

    Pros

    * Friendly/Mentor CEO * Open communication. * Flexible timings. Flexibility to work from home if required. * Food, outings * Mac machines * Deployment is well guarded by test cases at different levels.

    Cons

    * You can make or break yourself. If you're just working like everyday programmer and fear to take up challenges or make mistakes then you may feel like rotting. * Process can slow you down until you get used to them. But in the end you will find an improved programmer in you.

    Advice to Management

    Continue being strategic and keep the channels of communication open like you guys have been doing always....

    Kayako2017-07-03
Found 55 reviews