Kayako Reviews | Glassdoor

Kayako Reviews

Updated Jan 17, 2019

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4.2
78%
Recommend to a Friend
Kayako CEO Andy Tryba  (no image)
Andy Tryba
0 Ratings
  1. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Renewals and Customer Service Representative in Gurgaon, Haryana
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayako full-time for more than 3 years

    Pros

    Open leave policy Helpful teammates Friendly environment Cooperative people Work from home policy

    Cons

    Limited growth path Not many cons

    Advice to Management

    Take regular sessions with the current employees to work with

    Kayako2016-08-29
  2. "A great place for learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Product Engineer in Gurgaon, Haryana
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayako

    Pros

    A lot of freedom Less bureaucracy Free food (snacks, lunch, dinner) Gaming – PS4, T.T Unlimited Paid Time Off Unlimited Work From Home Very good salaries

    Cons

    No conferences/workshops Sometimes works get hectic

    Kayako2016-08-29
  3. Helpful (1)

    "Worst company for Tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Jalandhar, Punjab
    Doesn't Recommend
    Negative Outlook

    I worked at Kayako full-time for less than a year

    Pros

    1. Coffee machine and free food(not eatable though) 2. Good for localities who do not want to move out. 3. Good infrastructure.

    Cons

    1. Strange rules for deducting salaries. no employee can remain out of work area for more than an hour. No well defined policy for leaves. 2. Very low hike after six months 3. Political battlefield. 4. Management was not supportive. 5. Too many people got fired. 6. Rotational shift.

    Kayako2015-12-28
  4. Helpful (1)

    "Good Company To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    No opinion of CEO

    I worked at Kayako

    Pros

    Good company to work

    Cons

    Hr policies need to be taken into consideration.

    Kayako2015-10-14
  5. Helpful (3)

    "Ambitious and independent minds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    London in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kayako

    Pros

    Positive atmosphere, supportive colleagues and dissenting opinions encouraged (as long as backed by solid data and observation)

    Cons

    Could be more vegetarian friendly; office space could be more hipster.

    Advice to Management

    Move fast, break things.

    Kayako2015-07-21
  6. Helpful (1)

    "A wonder place, a wonderful team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayako for more than 8 years

    Pros

    Autonomy, trust and flexibility makes a vibrant and happy workplace where everyone has to opportunity to perform to their best ability under (as far as possible) their own terms.

    Cons

    Better music on the playlist please

    Advice to Management

    Keep going

    Kayako2015-07-17
  7. Helpful (3)

    "Great People, Great Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Frontend Developer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kayako

    Pros

    Good atmosphere, very productive environment.

    Cons

    none so far, i'll update when i find some

    Advice to Management

    Keep the team as small as you can and keep the atmosphere as it is now

    Kayako2015-07-21
  8. Helpful (4)

    "Recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Approves of CEO

    I have been working at Kayako

    Pros

    This is a freshly launched UK company (but one that has been around for a while in native India) and one of the things that really stands out is great culture. From founders to team, the atmosphere is relaxed and respectful throughout. There's no unnecessary pressure from the founders and this is far from your 'traditional' workplace. Everyone takes responsibility and people work together in teams to achieve best... results. This provides for an environment where everyone thrives to achieve excellency, people constantly push the boundaries and are free to innovate. Great workplace, excellent product, awesome team and a fresh approach from the founders.

    Show More

    Cons

    Sometimes things need to happen faster to ensure the product doesn't end up lagging behind the competitors.

    Kayako2015-07-14
  9. Helpful (1)

    "Wait to get a proper management in place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Kayako full-time for less than a year

    Pros

    Cool Culture, Casual dressing, No timing restriction but that is just to hide the Cons

    Cons

    HR Policies unclear, Needs a professional Management; Current Management is not professional; More of an old Indian company run by some Zamindar, Competitors like Zendesk have a better management in place. Wait till the company has some other investors as board members.

    Advice to Management

    Think before you act.

    Kayako2015-06-18
  10. Helpful (2)

    "Have been working at kayako for the past 1 year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Kayako full-time

    Pros

    1. Learning opportunities are huge 2. Great infrastructure.

    Cons

    1.Treat your employees respectfully, not just as lab rats by experimenting all the crazy ideas you come across. 2. Don't hire candidates just for the sake of firing them 2-3 months down the line. 3. Employees working at Jalandhar location - Exposure with outer world is minimum. 4. Lay off's in the company are common. They keep firing employees on a large scale at regular intervals. 5. The company is... not clear on its vision and the direction it's going. 6. Most of the employees are underpaid. 7. Need to improve on your training resources. 8. Management is least bothered about employees or their opinions, your ideas and opinions go straight in to trash.

    Show More

    Advice to Management

    Don't hire candidates if you want to fire them 2 months down the line.

    Kayako2015-06-30
Found 55 reviews