Keller Mortgage Reviews | Glassdoor

Keller Mortgage Reviews

Updated Jul 16, 2019

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Found 23 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
47%
Recommend to a Friend
  1. "Time to Move ON"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Mortgage Underwriter in Dublin, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at Keller Mortgage full-time for more than a year

    Pros

    This place is just not organized. I am an optimistic person but I just cannot think of any pros. HR seems to be the only professional department in the entire company

    Cons

    Management is obsolete. Where is the leadership in terms of organizing and training? No procedures in place to make sure operational departments work successfully together. Individuals literally work on the file at the same time. How can intelligent individual think this is a good idea? I kid you not. Just so chaotic. All managers seem to be defensive. I doubt most of the employees have mortgage experience considering...

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    Advice to Management

    I would love to remain at Keller because I am experience enough to see the potential. I am also experience enough to know it cannot be successful the way it is going now. I just don't want to come to work with all this mess everyday. Work using the milestone Encompass offers. Force your managers to implement procedures and to force the ones already in place. They are so lazy. But I think you know this already. Word...

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    Keller Mortgage2019-07-16
  2. "Poor Inadequate Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mortgage Loan Closer in Dublin, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at Keller Mortgage full-time for more than a year

    Pros

    Working remote and that is just about it. But not worth the convenience of working at home. Potentially a great company with professional managers.

    Cons

    Poor leadership, managers literally do not have the skills to train, motivate or work together successfully. Benefits and pay are not competitive. The most chaotic place I have ever worked. Managers are not proactive with improving workflow, everything. Because of lack of being proactive and skills Keller is paying an extreme amount of tolerance cures. This can be prevented. Also now since they are closing refinances...

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    Advice to Management

    Please address to your managers why are things not improving? Research the skills of your current employees. Some have years experience, some in operations ask for help. There are far more skilled employees than managers.

    Keller Mortgage2019-07-15
  3. "Best Loan Officer Position I Have Ever Had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Loan Officer in Dublin, OH
    Recommends
    Positive Outlook

    I have been working at Keller Mortgage full-time for less than a year

    Pros

    Most work remotely, excellent pay, great teamwork, abundance of leads, excellent PPO benefits that are not super costly

    Cons

    I seriously cannot think of any. I love it here and don't intend to ever leave!

    Advice to Management

    Keep up the good work!

    Keller Mortgage2019-06-24
  4. Helpful (2)

    "How does this company make money?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Underwriter 
    Doesn't Recommend
    Negative Outlook

    I have been working at Keller Mortgage full-time for less than a year

    Pros

    * Remote option for some positions * Pay generally on market value for underwriting * Everyone on the team seems to be nice

    Cons

    * Disorganization in company structure and training * Dissolved one underwriting department within 2 months of starting * Unclear how a company of 4-500 people with over 100 underwriters doing mostly pre-approvals makes any money. Most of those people were hired in the last two months. Fall through rate on pre-approvals is 40-50% and they closed 1000 loans last month. With their zero-plus program they make no underwriting,...

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    Advice to Management

    Keller has owned this company for over 2 years, and it existed for at least 10 years before acquisition as Fearon Financial. If you don't know what you're doing by now, you aren't going to figure it out soon.

    Keller Mortgage2019-05-09
  5. Helpful (1)

    "Fair Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mortgage Closer in Houston, TX
    Recommends
    Neutral Outlook

    I have been working at Keller Mortgage full-time for less than a year

    Pros

    Work remote, closing manager very professional and knowledgeable.

    Cons

    No procedures, payscale is basically the same instead of paying based on experience. This is the reason I’m seeking other employment. It would be foolish of me to remain with employers who cannot appreciate my experience and pay me the same as a closer with little experience

    Advice to Management

    Invest in good employees and hire management that can contribute to implementing procedures and train all to be mortgage professionals

    Keller Mortgage2019-04-06
  6. Helpful (2)

    "Great Company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Keller Mortgage full-time for less than a year

    Pros

    Every day I feel like I am part of a TEAM and we work together! I feel valued and able to give suggestions and ask questions. Very knowledgeable management and team. Fast pace and a lot of room for growth! Remote positions and PTO are great.

    Cons

    No 401K match, hear that is in the works.

    Advice to Management

    With this fast growth don't loose sight of the environment that is currently in place. Continue to value your employees and they will continue to work hard to exceed expectations.

    Keller Mortgage2019-03-18
  7. Helpful (6)

    "Please don’t. If you respect yourself and your career, stay away."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ops 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Keller Mortgage full-time

    Pros

    Not one that I can think of.

    Cons

    First and foremost, real management is non-existent. They have people who fill the positions and that’s it. They have a title. Most have no clue as to what is going on. They are told to do something and they do it. They have micromanagement down to a science. They have requirements that cannot be met on a system that constantly freezes and leaves you waiting for it to respond. Their fix from IT, “log out and then back...

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    Advice to Management

    Take pride on your employees. They are your most valuable asset. Treat them with respect. Stop trying to make this work from a realtor point of view. It’s not possible. Give the 5 star survey a rest. There is more to worry about in this business than the views and opinions of the real estate agents involved. Pay more attention to the quality of the loans and the employees who work on them. Stop rushing everyone to get...

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    Keller Mortgage2019-02-22
  8. Helpful (3)

    "The worst place I have ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Processing 
    Doesn't Recommend
    Negative Outlook

    I have been working at Keller Mortgage full-time for more than a year

    Pros

    Payday. They do pay on time every two weeks.

    Cons

    Too much disarray. Opps team are mean and have no organization skills. This affects the workflow of everything. What they are pushing as innovative is really just plain not working. They put aside traditional methods of operation that works. They asked employees to go on here and post positive reviews. I could not do that with a clear conscience. The pay is poor, management is unskilled and the spirit of the company...

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    Advice to Management

    Offer incentives, treat employees with respect and instead of being mean to employees replace the leaders, all the Opps team who are not skilled with operations and are treating employees terrible. This is not socially acceptable. It would be sad if the owners are aware of this treatment and allow it.

    Keller Mortgage2019-02-13
  9. Helpful (4)

    "Honestly Speaking - Avoid Working Here if you can."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations in Dublin, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at Keller Mortgage full-time for more than a year

    Pros

    I try to look for something good about this job everyday. But there are none. I turned down another job to work here. Big mistake now the market is slow and I like others force to work here.

    Cons

    Chaos, no directions. No incentives you work hard and the pay is the lowest in the business. Bonuses were given than cut out. Upper Manager expects employees to carry their phone around on their time off work evenings and weekends. So basically there is no time off. I have worked for other lenders and none have made this sort of demands. Very selfish company to work for. The other negative reviews are made by honest...

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    Advice to Management

    Instead of wasting an hour or more a day on 1pm call that is counter productive hire reliable, experience individuals, starting with your opps management team. Stop tolerating the Opps Management team from what appears and feels like bullying. This is unacceptable in today's social climate. Work is done over and over that means something is broke it is not working. HIre managers that can fine tune the operation teams...

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    Keller Mortgage2019-02-07
  10. Helpful (1)

    "No advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations 
    Doesn't Recommend

    I worked at Keller Mortgage full-time

    Pros

    You can work from home a couple of days a week. There were some good people who work there.

    Cons

    No raises. Management doesn't keep you informed of changes. Need better crosstraining. They dont listen to the employees. No appreciation for hardwork-just more work.

    Advice to Management

    Need diversity in managment.

    Keller Mortgage2019-01-29
Found 23 reviews