Keller Mortgage Reviews | Glassdoor

Keller Mortgage Reviews

Updated Jun 23, 2019

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Found 21 reviews

2.6
StarStarStarStarStar
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43%
Recommend to a Friend
  1. Helpful (1)

    "No advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations 
    Doesn't Recommend

    I worked at Keller Mortgage full-time

    Pros

    You can work from home a couple of days a week. There were some good people who work there.

    Cons

    No raises. Management doesn't keep you informed of changes. Need better crosstraining. They dont listen to the employees. No appreciation for hardwork-just more work.

    Advice to Management

    Need diversity in managment.

    Keller Mortgage2019-01-29
  2. Helpful (3)

    "The worst place I have ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Processing 
    Doesn't Recommend
    Negative Outlook

    I have been working at Keller Mortgage full-time for more than a year

    Pros

    Payday. They do pay on time every two weeks.

    Cons

    Too much disarray. Opps team are mean and have no organization skills. This affects the workflow of everything. What they are pushing as innovative is really just plain not working. They put aside traditional methods of operation that works. They asked employees to go on here and post positive reviews. I could not do that with a clear conscience. The pay is poor, management is unskilled and the spirit of the company...

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    Advice to Management

    Offer incentives, treat employees with respect and instead of being mean to employees replace the leaders, all the Opps team who are not skilled with operations and are treating employees terrible. This is not socially acceptable. It would be sad if the owners are aware of this treatment and allow it.

    Keller Mortgage2019-02-13
  3. Helpful (4)

    "Honestly Speaking - Avoid Working Here if you can."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations in Dublin, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at Keller Mortgage full-time for more than a year

    Pros

    I try to look for something good about this job everyday. But there are none. I turned down another job to work here. Big mistake now the market is slow and I like others force to work here.

    Cons

    Chaos, no directions. No incentives you work hard and the pay is the lowest in the business. Bonuses were given than cut out. Upper Manager expects employees to carry their phone around on their time off work evenings and weekends. So basically there is no time off. I have worked for other lenders and none have made this sort of demands. Very selfish company to work for. The other negative reviews are made by honest...

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    Advice to Management

    Instead of wasting an hour or more a day on 1pm call that is counter productive hire reliable, experience individuals, starting with your opps management team. Stop tolerating the Opps Management team from what appears and feels like bullying. This is unacceptable in today's social climate. Work is done over and over that means something is broke it is not working. HIre managers that can fine tune the operation teams...

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    Keller Mortgage2019-02-07
  4. Helpful (6)

    "Terrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Anonymous Employee in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Keller Mortgage full-time for more than 5 years

    Pros

    Nothing I can think of.

    Cons

    It’s like selling your soul to the devil. They expect you to work OT off the clock and then they have such poor reviews that the ask there employees to go on here and write good comment (ex: see the last post from a manager lying to people) You can’t hire people with terrible reviews. All negative reviews are true you would do best to run far far away!!!

    Advice to Management

    If you want people to write good reviews then actually be a good company!!!

    Keller Mortgage2019-01-25
  5. Helpful (1)

    "Don't lower yourself"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hell Town, MO
    Doesn't Recommend
    Negative Outlook

    I have been working at Keller Mortgage full-time for less than a year

    Pros

    I have been bolck from my response being less than 5words. I have no cons.

    Cons

    You will be hired no matter your background.

    Advice to Management

    Focus on proper training to all departments. Slow your role. Daily threats are getting old. Learn what is out in control of the employees yet making them responsible for customers not signing Loan applications in timely manner to order docs. Stop promising unrealistic closings to just impress a realtor. Not customer focused is not what this is about. Customer/Borrower is the customer. Not the tail (realtor)...

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    Keller Mortgage2018-12-07
  6. Helpful (2)

    "loan officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Negative Outlook

    I have been working at Keller Mortgage full-time

    Pros

    nothing at alll that i can thinkof

    Cons

    so disorganized and never respond to your emails or questions

    Advice to Management

    get organized have training like a real mortgage company not some girl who was a bartender for two years before becoming management

    Keller Mortgage2018-11-11
  7. Helpful (2)

    "Work here only if you have to"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Underwriter 
    Doesn't Recommend
    Negative Outlook

    I have been working at Keller Mortgage full-time for less than a year

    Pros

    You are allowed to work remote

    Cons

    This company is being run by a former Realtor and treats employees as if we are all commission people. Salaries are low - no 401(K) match, PTO time is limited - only have 3 paid holidays. They keep changing the process and have no idea how to run a smooth operation. I think they hire people off the street corners because there is a limited amount of knowledgeable people in the organization. They treat employees as a commodity

    Advice to Management

    They need to get their act together and figure out what their mission is. Start hiring knowledgeable employees and pay the ones who are. Get your procedures in place. Do training. Revamp your PTO and holiday time to match other companies. Start caring about your employees and treat them with respect.

    Keller Mortgage2018-10-27
  8. Helpful (3)

    "Run Away Fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Loan Officer 
    Doesn't Recommend

    I have been working at Keller Mortgage full-time for less than a year

    Pros

    Easiest place in the world to get hired

    Cons

    Zero support from management. If you have a problem , they ignore you. Almost everyone is remote, so you if you need help, you better figure it out on your own. Zero training. Disorganized in every aspect. , if you can fill out an application, then you can get hired. So, you are dealing with lots of people who are not qualified to do their job and had zero training. One of the biggest clusters I have ever seen...

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    Advice to Management

    Hire qualified people, Get more management to oversee the employees. Develop and implement a new hire training/on boarding program. Answer emails and calls. Have systems in place.

    Keller Mortgage2018-10-01
  9. Helpful (5)

    "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mortgage Underwriter in Delaware, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Keller Mortgage

    Pros

    Some of the people are great

    Cons

    Hostile environment and constant change. No direction and feels like the upper management doesn’t know what they are doing some of the time

    Advice to Management

    Invest in people and training

    Keller Mortgage2018-08-11
  10. Helpful (7)

    "Run away!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Keller Mortgage full-time for more than a year

    Pros

    The best part of the job is pay day and Fridays

    Cons

    Just about everything!! They pile a ton of work on you then except you to work off the clock.

    Advice to Management

    Stop abusing your employees and making it such a hostile place to work

    Keller Mortgage2018-07-11
Found 21 reviews