Kelton Reviews | Glassdoor

Kelton Reviews

Updated Apr 26, 2019

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Found 35 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
49%
Recommend to a Friend
64%
Approve of CEO
Kelton CEO Tom Bernthal
Tom Bernthal
21 Ratings
  1. Helpful (16)

    "Tons of fun, but no one actually understands research here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Kelton full-time for less than a year

    Pros

    I think the people at Kelton are great. I have friends here that I know I will stay in touch with for years.

    Cons

    I have been working at Kelton for almost a year and still have not met anyone who actually knows about research. All my training has been on sales and how to talk to client and make them happy. But there's no focus on doing real, intelligent work based on data.

    Advice to Management

    Managers and senior staff need to take some basic training on research. That'll help everyone here.

    Kelton2014-05-01
  2. Helpful (10)

    "No one there actually knows anything about research...but they love to sell!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kelton full-time for more than a year

    Pros

    Lots of happy hours and free food! Cool looking office.

    Cons

    Management doesn't have any actual research training. They are just salespeople. They will say anything to sell a project.

    Advice to Management

    Send your staff to some actual research seminars to get some training. You should probably attend some too!

    Kelton2014-01-30
  3. Helpful (1)

    "A great, supportive environment for motivated people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kelton full-time for more than a year

    Pros

    -Great senior leadership, who are mindful and supportive of both personal and professional interests -Ability to work with exciting brands and expand experience with many different types of project work, including integrated methodologies -Positive, close-knit office culture, even through rapid business growth -Recruits very talented, smart individuals who bring many different skill sets to the table (and the ability...

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    Cons

    -Workloads can be extensive at times, requiring the willingness to work past 6 at times. -Must have a proactive, go-getter work ethic in order to grow in the company.

    Kelton2014-01-22
  4. "Amazing culture - such an enjoyable place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kelton full-time for less than a year

    Pros

    1) The culture first and foremost! One of the top interview considerations is "would I want to sit next to this person on a plane for hours", and that really shows in the culture. Everyone is nice, intelligent and a pleasure to work with. 2) You get tons of hands-on experience with all different types of projects. 3) There's a flat communication hierarchy, so people at all levels are accessible to everyone. 4) The clients....

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    Cons

    1) Workloads can get pretty heavy. Must be willing to work hard and have long hours at times. 2) It's definitely not for everyone - those who aren't a cultural fit don't stick around long. 3) If you don't speak up about what type of work you want to be doing, you could get staffed on projects you don't enjoy (...that would be your own fault though)

    Advice to Management

    Keep on keeping on. The growth and changes occurring here are exciting - keep them coming!

    Kelton2014-01-23
  5. Helpful (1)

    "A great place to grow into your ideal career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Kelton full-time for more than 5 years

    Pros

    - Strong attention paid to fostering career development and personal growth, both in and outside the context of your work - Ability to maintain a close-knit, empathic culture despite accelerated growth in recent years - Numerous opportunities to learn new skills, work in a variety of industries, and offer input on projects at every level - Great balance of structure and flexibility - Strong emphasis on client service

    Cons

    - Struggles a bit in trying to grow into a more sophisticated business while maintaining the small-business feel - Can be a tough environment for people who are not naturally self-starters or proactive about finding new opportunities - Often overdelivers to clients to a fault

    Kelton2014-01-14
  6. "A flat culture where people can do great innovative work and move up quickly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kelton full-time

    Pros

    * Flat culture where people at every level get ownership over their work * Great portfolio of top clients; innovative research types * Culture of experimentation * Fast growing * Accessible senior management * Fun social culture of off-sites (e.g. New Orleans, Las Vegas), Game Olympics, Book Clubs, Email Games, Happy Hours, etc.

    Cons

    * Fast growth is outpacing our ability to hire, so workloads peak while we are trying to staff up * Not a place for people who want a rigid structure * Training has been more on-the-job and ad-hoc than formal (although that is evolving with a dedicated people team for 2014)

    Kelton2014-01-08
  7. "Entrepreneurial culture with a real chance to make an impact"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kelton full-time for more than 3 years

    Pros

    - Amazing top tier clients, with strategic relationships - come for the hardest problems to be solve - Supportive colleagues at all points and levels – there’s no tolerance for drama or internal squabbling/posing - Caring, dedicated leadership who support bottom up innovation in both methodology and internal culture and structure – opportunity to really make an imprint in company’s identity and growth trajectory in...

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    Cons

    - Decidedly not for people who need a lot of structure or want hand holding - Get a lot of the “big”/important things right, but some misses in easy things – i.e. templates and guides not always readily available - Must love challenges, and thrive in ambiguity – solving hard problems means caring to and be willing to work past six at times - Fast paced - natural consulting skills a must have both internally and externally...

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    Advice to Management

    Work to be smart about growth, taking a critical eye to who is a true fit and communication company wide. Don’t dilute product or culture by catering to people who are average in skills and needs.

    Kelton2014-01-08
  8. Helpful (2)

    "Feels like a start-up, but the culture, internal education and employee structure is lackluster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook

    I have been working at Kelton full-time

    Pros

    *There's a great yearly company retreat for employee bonding *The office is cool and in a great location in both LA and NYC *There's a lot of flexibility in job roles that allow for experimentation and stretching career-wise *If you're a natural entrepreneur, you can make things happen here for a while, they're open to new ideas - but you better be responsible for leading the charge. You got to do it on your own. ...

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    Cons

    *The company culture is off - people work extremely long hours - with almost no recognition of it. There's little to no appreciation for the creative process *They have no official research process - it's sort of - figure it out on your own...and everyone is so busy they have almost no time to train anyone. No real learning happening. *There's a lot of hierarchy - a few people hold the ropes at the top and decide everyone's...

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    Advice to Management

    Take some time to re-think employee happiness and culture. Learn from other companies that people like working for - and invest more in company culture. You'll loose a lot of great people simply because you work them to the bone for little pay.

    Kelton2013-11-19
  9. Helpful (5)

    "Big Variance in Talent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Positive Outlook
    No opinion of CEO

    I worked at Kelton full-time for more than a year

    Pros

    As a lot of the reviews have stated, the office culture/environment/people are really great: progressive, relaxed, fun, young. Their benefits are honestly outstanding compared to other places I've worked; very little to no out of pocket for medical, etc. Very solid 401K matching program. (Note: I was a full-time employee. I don't think they give benefits to contractors/freelancers.) I felt like in the few years I was...

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    Cons

    Like any small firm, the perception of a few key people in management determine your success. There's a HUGE variance in talent and experience. Some researchers there really do honestly know a lot, but others have no clue what they're doing. The bigger danger is that some researchers who may know a lot about one type of methodology or area of research (like maybe they have a lot of experience in classic social science...

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    Advice to Management

    Overall, my experience at Kelton was pleasant. But you need to put formal training in place and figure out a way to really cultivate knowledge of best practices from top down. To do this, you need to hire more mid-level people. You have super juniors and super seniors, but very few people with 3-6 years of experience that can coach the juniors while taking some of the load off the seniors. In order to teach and be thought...

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    Kelton2013-08-16
  10. Helpful (4)

    "Say whatever it takes to sell and try to figure it out later on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in Culver City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kelton full-time for less than a year

    Pros

    Cool office with free snacks

    Cons

    Where do I start? The owners will say anything to sell a project and then dump it on their staff who have to figure out how to make it happen. Sometimes it works but lots of time is doesn't and you end up cutting corners and doing whatever it takes to get your report done, even if the numbers aren't really right. No one will ask you how you got it done because they don't care. Just so long as the check comes in the mail.

    Advice to Management

    Maybe you should learn a thing or two about real research. Cause your misleading clients about what you can do, your experience, and what you can actually discover in research. Also you need to stop taking credit for your staff's work when you didn't actually do anything on the project except come in at the last second and say a few things that we told you to say.

    Kelton2013-07-30
Found 35 reviews