Kemper Customer Service Specialist Reviews | Glassdoor

Kemper Customer Service Specialist Reviews

3 reviews

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Customer Service Specialist

4.3
StarStarStarStarStar
Recommend to a friend
Approve of CEO
(no image)
Joseph P. Lacher, Jr.
1 Rating

Employee Reviews

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Pros
  • "Work life balance seems to be on par with every other carrier I have worked for" (in 17 reviews)

  • "They also offer a competitive 401k plan and good benefits for employees" (in 23 reviews)

Cons
  • "really horrible upper management - they do not care about you" (in 18 reviews)

  • "High turnover (probably for the reasons I just mentioned)" (in 9 reviews)

More Pros and Cons

  1. "Customer Service Specialist I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Moosic, PA
    Current Employee - Customer Service Specialist in Moosic, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kemper full-time (Less than a year)

    Pros

    Great training, very accommodating, great benefits , all around great company

    Cons

    benefits are a little expensive

    Advice to Management

    Great job!

    Kemper Response

    Aug 28, 2017 – Brand Manager

    Thanks! We appreciate you taking the time to share your positive experience at Kemper.


  2. Helpful (1)

    "30 Day New Hire Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Moosic, PA
    Current Employee - Customer Service Specialist in Moosic, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Kemper full-time (Less than a year)

    Pros

    The interview process was easy and everyone I've met are so friendly. I'm currently working in the Moosic Call Center and really feel at home here. The training is extensive and very through. I've never worked in a call center before so that was something I was really worried about going into it, but I feel confident that I will be able to service the Kemper customers.

    Cons

    Only downside I can think of is the few tech issues, they had with getting our credentials before we were hired. My group and myself didn't start until a month after our interview ( for me this wasn't a problem because of my previous job and I needed the extra time ), but this might be a serious concern for someone who needs a job right now.

    Advice to Management

    N/A

    Kemper Response

    Aug 21, 2017 – Brand Manager

    Kemper is always open to learning of ways we can improve, so thank you for sharing your experience.

  3. Helpful (5)

    "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Scranton, PA
    Current Employee - Customer Service Specialist in Scranton, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kemper full-time (More than 8 years)

    Pros

    pay, benefits, everyone in the dept (excluding supervisors & above) work well together as a family unit

    Cons

    Horrible work environment. Call center metrics are more important than employees. No empathy for employees. Treat staff like children, office environment is like a kindergarten. If you are not a "favorite" of an manager expect nothing positive. No direction for the company, can not cherry pick your customers. No room for advancement. Employees stressed to the max & overworked. Ridiculous quality program in which meaningless metrics are more important than if the customer was correctly helped & a positive customer experience. Always paranoid about who will be fired next. Poor training, employees learn as they go trial by fire with limited beginning knowledge. Supervisors will refuse to help when a customer issue is escalated.

    Advice to Management

    Employees are not expendable slaves. Upper management should try doing our job for a week to understand the intense stress applied. Show a little care & concern to your employees and you may earn some respect. Do not tell employees that if one has concerns about the job "that you are not forced to work here and can leave at anytime" instead of trying to listen to the employees concerns.