KeyBank Reviews in Cleveland, OH | Glassdoor

KeyBank Cleveland Reviews

Updated June 26, 2017
22 reviews

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Cleveland, OH

1.0
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KeyBank Chairman and CEO Beth E. Mooney
Beth E. Mooney
15 Ratings

22 Employee Reviews

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Pros
Cons
  • Upper management seems to care more about production numbers than the actual people that work for them (in 37 reviews)

  • Job Stability, work life balance, management changes (in 16 reviews)

More Pros and Cons

  1. Helpful (1)

    "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at KeyBank full-time (More than 8 years)

    Pros

    Customers and my co workers

    Cons

    Management runs us like wells Fargo just push product


  2. Helpful (2)

    "Manager Too Busy To Manage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Cleveland, OH
    Current Employee - Analyst in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at KeyBank full-time (Less than a year)

    Pros

    Benefits; Federal Holidays Off; Discounts on all kinds of goods like electronics, services, cell phones, flowers, clothes; 401(k) and match; LOTS of vacation time; subsidized commuter benefits, pre-tax; medical, dental, vision, etc., the usual.

    Cons

    NO GYM!!! Downtown office location; company doesn't help you find parking; have to find your own parking, and believe me, some of those downtown parking lots are really dark/scary/gross/dangerous; pressured into doing volunteer work (though on the company time); no place to sit for new hires; I was stuck in a "mobile office" like some guest and had to lock up my things in a locker every time I walked away; my boss is too busy even to give me assignments - I have no idea what I'm supposed to be working on. No one talks to you unless you're in their little group - people are so rude they don't even introduce themselves. Managers schedule meetings during lunch without consideration for your time...

    Advice to Management

    Make more room for employees; hire more people; overhaul your on-boarding procedures and train managers to manage people, not just have them sit in meetings all day. You have some really talented people there who want to work and contribute - you need to learn to help them do their work.

  3. Helpful (4)

    "Engineer 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer II in Cleveland, OH
    Former Employee - Engineer II in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at KeyBank full-time (More than 10 years)

    Pros

    flexible work times if approved by manager

    Cons

    Management created a culture that if you're a yes man, liar and backstabber your are rewarded. Their review process DHP is a joke, the only people who get raises or bonuses are those that fall into the category mentioned above. If you want to be honest, hardworking, take responsibility, take pride in your work, this is not the workplace environment desired.

    Advice to Management

    Change the culture,:
    Managers = overseeing projects, processes and procedures
    Leaders = Have the title of managers but lead their direct reports by open and honest communication (not b.s and lies), lead by example ( work extra hours, weekends days and weeks on end, and don't tell their direct reports it's your job), they are thankful for your effort. THE CURRENT WORK ENVIRONMENT IS ABSOLUTELY HORRIBLE.


  4. Helpful (2)

    "Low-tier IB shop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Banking Analyst in Cleveland, OH
    Former Employee - Investment Banking Analyst in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good training program
    Decent Group of Analysts

    Cons

    Low-pay compared to industry peers. Horrible leadership, unclear personal goals, bonus is basically selected in a black box. Hard to get any sell-side activity. Hard to secure debt deals.

    Advice to Management

    Get new management


  5. "Structure structure structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - M&A Analyst in Cleveland, OH
    Former Employee - M&A Analyst in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great location for Headquarters (Cleveland is great). I would say that they have very nice facilities in general

    Cons

    Over complicated HR and Org chart -- internships are hellish. These people pretend that they are wall street bankers and forget that their customers are midwest manufacturers.

    Advice to Management

    Refocus internship program


  6. Helpful (1)

    "Management Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Associate in Cleveland, OH
    Former Employee - Management Associate in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at KeyBank (Less than a year)

    Pros

    Competitive starting pay. Decent benefits package.

    Cons

    Ridiculous work environment. Ridiculous sales goals for sub par products.

    Advice to Management

    Actually treat clients like you claim to do in all of your internal and external marketing.


  7. Helpful (2)

    "Micro managed and no faith in employees to make decisions."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Teller in Cleveland, OH
    Former Employee - Lead Teller in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at KeyBank full-time (More than a year)

    Pros

    Good benefits and salary. System is easy to learn and trading program is ok. I really don't have a lot of pros, could not wait to find new job.

    Cons

    Management has no faith in employees making any good decisions. Don't pick your nose or butt because your watched on camera every second. (and yes upper management watches every move you make- they on the cameras just find your faults) better be a sales person or you will be fired. Referrals- you are not paid unless you get all referrals for a three month period!! REALLY, keep your $6

    Advice to Management

    Stop micro managing good employees and looking for faults! Praise so benne for good work don't give negative feedback all the time.

  8. Helpful (1)

    "Lack Diversity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Cleveland, OH
    Current Employee - Senior Product Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at KeyBank (More than 10 years)

    Pros

    somewhat agile and execution.

    Cons

    Key continues to struggle with providing a comfortable diverse environment.

    Advice to Management

    Prioritize Diversity Training


  9. Helpful (4)

    "Negative Culture at Key Bank / Employees Hate Working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Teller in Cleveland, OH
    Current Employee - Lead Teller in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at KeyBank full-time (More than 5 years)

    Pros

    Entry level teller training comprehensive. Teller school prepares new tellers for job responsibilities. Tiedeman location very nice and has excellent food services / breakfast, lunch, snacks.

    Cons

    Key Bank has an extremely negative culture. Area Retail Sales Leaders put high pressure and unrealistic sales expectations on employees. District leadership non existent until branch is under performing. Employees are micromanaged hourly, daily, weekly, monthly quarterly, and yearly. Tellers are increasingly responsible for contributing to branch sales goals. Micromanagement includes constant coaching / performance improvement plans for anyone not exceeding sales goals in all 5 areas. New system implemented in 2014-2015 for tracking goals / success is even more confounded and impractical than before. Leadership is negative, demeaning, demoralizing and just plain rude. No work life balance. Annual performance review for Tellers is nearly impossible to rank highly even when significantly exceeding all goals. Below average pay. All branch positions paid hourly except Branch Manager. Punch clock rounds to nearest 15 mins. Performance improvement plan if hours exceeded scheduled hours even though no fault of your own. Tellers expect to work less hours than promised regularly, unless someone in your branch is on vacation. Branch managers are salaried and abuse time off policies. Not well policed. Branch managers have lied about being at work, abused time off, show up late, leave early, will not be in rotation to work weekends. Branch managers frequently avoid accountability and force other staff i.e bankers and tellers to deal with difficult customer situations despite customer asking to speak with branch manager. No accountability. Little room for advancement. Bankers expected to stay late or come in early for meetings with little notice. Performance often graded by how well management likes you / vs actual numbers. Bankers frequently moved from branch to branch. Same negative culture seen at many branches across several districts. Teller lines are revolving doors because pay is poor, expectations are unreasonable, stressful customer situations and work in constantly critiqued. Very poor leadership throughout corporate levels. 1-800-KEY2YOU customer service is incompetent. Branch must often dealswith calls from Key2You and handle situations that take away from opportunities for sales.

    Advice to Management

    Culture is extremely negative. Area retail leaders do not inspire. Culture of publicly shaming individuals who are not meeting sales goals is not effective. Too many conference calls. Difficult for sales staff to manage time when busy work is abundant. Constant up to the minute updating of sales numbers, appointments, call reports, activities is too much. Key practically begs employees to participate in survey about working in Key designed to tell upper management what they want to hear, that Key is a great place to work. Nothing could be further from the truth. Many employees do not participate despite keys efforts to get 100% participation. If this is not a sign that employees do not care and do not feel heard, I don't know what is. Sales goals are categorized into "5 buckets". Rewards for meeting specific sales goals or one of the 5 buckets are cheap and insulting. Professional adults are not motivated by a small pile of not useful dollar store junk.


  10. Helpful (2)

    "Do not work here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Cleveland, OH
    Former Employee - Analyst in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at KeyBank part-time (More than 3 years)

    Pros

    There really aren't too many Pros.

    Cons

    Vertical movement does not happen, the company just goes externally to fill those spots. Management is clueless and lacks a vision. They hire a boat load of new analysts from college every year to make up for turnover from the year prior. Fix the root problem.

    Advice to Management

    Encourage brand loyalty, movement, and senior management needs a refresh.


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