KeyBank Reviews in Cleveland, OH | Glassdoor

KeyBank Cleveland Reviews

Updated September 15, 2017
179 reviews

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Cleveland, OH

179 Employee Reviews

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Pros
Cons
  • Upper management seems to care more about production numbers than the actual people that work for them (in 37 reviews)

  • Job Stability, work life balance, management changes (in 16 reviews)

More Pros and Cons

  1. Helpful (1)

    "Systems Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in Cleveland, OH
    Current Employee - Systems Analyst in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time (More than 10 years)

    Pros

    Great management culture. Employees are valued and their opinions matter. Great benefits, flexible working hours and work from home options. Relaxed, supportive atmosphere. Great annual bonuses and compensation.

    Cons

    Frequent reorganizations and job loss. Even so, Keybank is an outstanding place to work. I would recommend to anyone.

    Advice to Management

    Keep up the great work.


  2. "personal banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Personal Banker/Relationship Manager in Cleveland, OH
    Former Employee - Personal Banker/Relationship Manager in Cleveland, OH

    I worked at KeyBank (More than a year)

    Pros

    the bank pays well and good training

    Cons

    I really don't have much I didn't like it...

  3. Helpful (1)

    "Small business Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH
    Neutral Outlook
    Approves of CEO

    Pros

    Obtainable goals and clear expectations.

    Cons

    Located in branch but reports to corporate. This creates a conflict with job roles


  4. Helpful (2)

    "Recruiting Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruting Coordinator in Cleveland, OH
    Former Employee - Recruting Coordinator in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at KeyBank full-time (More than a year)

    Pros

    KeyBank has excellent programs for employees to get engaged, opportunity to work on larger projects with Sr. leadership. Company cares about their employees and community - fosters that with giving back. Education and development opportunities. Female CEO in Banking!

    Cons

    Some favoritism at lower level management - continue training programs on management. Difficult to break out of Silos. People don't leave companies, they leave bad managers.

    Advice to Management

    Keep up the good work with C-Suit strategy / communications to the entire organization.


  5. Helpful (2)

    "Float Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Float Teller in Cleveland, OH
    Former Employee - Float Teller in Cleveland, OH
    Recommends

    I worked at KeyBank (More than a year)

    Pros

    Good hours; great training when I first got the job; really liked my boss and management; I only worked during winter and summer breaks, so I enjoyed that flexibility.

    Cons

    Working with some of the other tellers was difficult, but that varies per branch. You have to have great customer service skills to work with some of the customers.


  6. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager II in Cleveland, OH
    Former Employee - Manager II in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at KeyBank (More than a year)

    Pros

    Good 401K match, decent benefits and a great amount of paid time off

    Cons

    Company first, employees second.


  7. Helpful (1)

    "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Cleveland, OH
    Current Employee - Vice President in Cleveland, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Work from home options available
    The company is very supportive of a work-life balance
    Great community bank
    Good place to work

    Cons

    Too many reorgs happen every year
    Lots of jobs being outsourced
    They do not try to retain talent

    Advice to Management

    Make decisions with your employees first in mind and ensure that the goal is on long term planning for the bank

  8. Helpful (2)

    "Good Overall Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Analyst in Cleveland, OH
    Current Employee - Compliance Analyst in Cleveland, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at KeyBank full-time

    Pros

    Great life-work balance
    Generous PTO policy
    Fantastic CEO

    Cons

    Lacking transparency
    Management stretched too thin
    Some senior management lack leadership skills

    Advice to Management

    Change for the sake of change isn't the best policy. Hire more management to better support/guide employees. Be more transparent regarding promotion opportunities or lack thereof.


  9. Helpful (1)

    "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Cleveland, OH
    Former Employee - Teller in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Enjoyed the work environment and meeting new people

    Cons

    Not a lot of Cons other than pay and and angry customers

    Advice to Management

    .


  10. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Negative Outlook

    I worked at KeyBank full-time (More than 3 years)

    Pros

    Great People, Products, and Distribution capability.

    Cons

    Difficult to make decisions. Management by committee.

    Advice to Management

    Hire great people and let them manage.


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