KeyBank Reviews in Cleveland, OH | Glassdoor

KeyBank Cleveland Reviews

Updated November 29, 2017
231 reviews

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Cleveland, OH Area

3.2
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KeyBank Chairman and CEO Beth E. Mooney
Beth E. Mooney
122 Ratings

231 Employee Reviews

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Pros
Cons
  • Upper management seems to care more about production numbers than the actual people that work for them (in 41 reviews)

  • Job Stability, work life balance, management changes (in 16 reviews)

More Pros and Cons

  1. "Credit Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Risk Analyst in Cleveland, OH
    Current Employee - Credit Risk Analyst in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time (Less than a year)

    Pros

    Great benefits, culture, and people

    Cons

    The company is really great, and cares about its employees

    Advice to Management

    None


  2. "Decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Technology Analyst in Brooklyn, OH
    Former Employee - Technology Analyst in Brooklyn, OH
    Recommends
    Approves of CEO

    I worked at KeyBank full-time (More than a year)

    Pros

    Good work environment. Great co-workers.

    Cons

    I was laid off in May.

  3. "Private Banking Credit Associate, Tiedeman Rd"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, OH
    Former Employee - Anonymous Employee in Brooklyn, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at KeyBank full-time (More than 5 years)

    Pros

    The best part of my job was 5pm, time to leave!!!

    Cons

    Everything else is a con, no rhyme or reason how things work, favoritism and discrimination rule. Only close friends of the Segment Credit Officer get prompted.

    Advice to Management

    Retire because no matter how many years you have working there, you still have no clue about management


  4. Helpful (1)

    "Poor middle mgmt culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at KeyBank full-time (More than 10 years)

    Pros

    Interesting work, Solid benefits, Solid staff. Infrastructure Technology being upgraded, and remote work opportunities being supported.

    Cons

    Too many "in it for themselves", grandstanding middle mgmt, in some instances manipulating their staff to promote themselves to those above.

    So called "Key values" just a lot of empty talk.

    Msmy have "pets", and dishonest with their staff.

    Advice to Management

    Get serious about talking to the staff about those above them. Many senior people leaving because of the manipulations going on


  5. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time (More than a year)

    Pros

    Great people
    Great work life balance

    Cons

    No cons as of right now


  6. Helpful (1)

    "Help business and personal clients navigate and resolve technical issues with their online banking."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Center Specialist III in Cleveland, OH
    Current Employee - Contact Center Specialist III in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time (More than a year)

    Pros

    Great training. Helpful team environment that is geared towards your success. When you're successful, advancement opportunities present themselves for you to control your path at Key.

    Cons

    For certain departments, there is a constant changing of work shift schedules that presents an inconvenience outside of working there.


  7. "Great people, limited full time opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Teller in Cleveland, OH
    Current Employee - Part Time Teller in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank part-time (More than a year)

    Pros

    Amazing team atmosphere, fast pace work, great training

    Cons

    Hired at part-time but typically work full time hours with no health care benefits. Sales

    Advice to Management

    Hire more full time workers to fulfill the need of the clients

  8. "I still have PTSD."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Brooklyn, OH
    Former Employee - Customer Service Representative in Brooklyn, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at KeyBank full-time (Less than a year)

    Pros

    -Good Pay and bonuses.
    - Wonderful training.
    -Nice atmosphere for quiet lunches

    Cons

    -Management acts like HighSchoolers etc.. gossiping, playing around, favoritism
    - Was harassed and management was friends with my people who harassed me.
    - When complained upper management looked annoyed and snicker behind my back.

    Advice to Management

    To get some sensitive training. Get job training. Come with a clear head and objective thinking.


  9. Helpful (1)

    "management is poor and time off is a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Brooklyn, OH
    Current Employee - Call Center Representative in Brooklyn, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at KeyBank full-time (Less than a year)

    Pros

    2 weeks PTO to start, lenient attendance policy

    Cons

    almost impossible to books days off, even with plenty of PTO available
    doesn't care about religious events, still gives an "occurrence " on your record
    very very very, poor management and unprofessional
    favoritism and the list goes on
    extremely understaffed

    Advice to Management

    NEW MANAGERS, and WFM is a joke, and so is QA


  10. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Cleveland, OH
    Current Employee - Senior Analyst in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time (Less than a year)

    Pros

    Great work to life benefits. Competitive pay.

    Cons

    Some times too busy sometimes too slow. Uneven workflow.

    Advice to Management

    Nothing.


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