KeyBank Reviews in Cleveland, OH | Glassdoor

KeyBank Cleveland Reviews

Updated May 9, 2017
222 reviews

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Cleveland, OH Area

3.1
Star Star Star Star Star
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KeyBank Chairman and CEO Beth E. Mooney
Beth E. Mooney
115 Ratings

222 Employee Reviews

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  1. Helpful (1)

    "Personal Relationship Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at KeyBank full-time (More than a year)

    Pros

    Good place to work with opportunities to grow

    Cons

    N/A not going to sy cons


  2. "Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Cleveland, OH
    Current Employee - Personal Banker in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time (More than 8 years)

    Pros

    Treat their employees really well, as far as compensation and benefits.

    Cons

    Staffing is always at a minimum. Branches are extremely under staffed at times yet goal increase yearly!

    Advice to Management

    Hire qualified people to manage offices, not just placing people to give them and advancement within the company.


  3. Helpful (1)

    "Manager Too Busy To Manage"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Cleveland, OH
    Current Employee - Analyst in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at KeyBank full-time (Less than a year)

    Pros

    Benefits; Federal Holidays Off; Discounts on all kinds of goods like electronics, services, cell phones, flowers, clothes; 401(k) and match; LOTS of vacation time; subsidized commuter benefits, pre-tax; medical, dental, vision, etc., the usual.

    Cons

    NO GYM!!! Downtown office location; company doesn't help you find parking; have to find your own parking, and believe me, some of those downtown parking lots are really dark/scary/gross/dangerous; pressured into doing volunteer work (though on the company time); no place to sit for new hires; I was stuck in a "mobile office" like some guest and had to lock up my things in a locker every time I walked away; my boss is too busy even to give me assignments - I have no idea what I'm supposed to be working on. No one talks to you unless you're in their little group - people are so rude they don't even introduce themselves. Managers schedule meetings during lunch without consideration for your time...

    Advice to Management

    Make more room for employees; hire more people; overhaul your on-boarding procedures and train managers to manage people, not just have them sit in meetings all day. You have some really talented people there who want to work and contribute - you need to learn to help them do their work.


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  5. Helpful (2)

    "Don't expect much in entry level positions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Banking Customer Service Representative in Cleveland, OH
    Former Employee - Online Banking Customer Service Representative in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at KeyBank full-time (Less than a year)

    Pros

    Some benefits perks that are nice. As a online banking rep u make 13/hr. You can supposedly transfer after a year. Can't really think of much else.

    Cons

    They don't have an open door policy, you go to talk about issues they flip it back on you & try to make it seem like your causing problems. They have shift bids so you aren't guaranteed to keep the shift that you start with. The managers are never on the same page. There systems are constantly having issues so customers are 80% of the time not happy. No accountability when you submit feedback because another rep doesn't want to do there job. You have set break times & if you go early or late it messes with your numbers. Very gossipy department

    Advice to Management

    Your employees are the ones you should want to make happy so in turn they can make the customer happy. Not make it a us vs them thing & maybe your turnover rate wouldn't be so high


  6. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Vice President in Cleveland, OH
    Former Employee - Senior Vice President in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at KeyBank full-time (More than 8 years)

    Pros

    Compensation, professionalism, culture, location, outlook

    Cons

    Job Stability, work life balance, management changes


  7. "OK for a bank"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - KTO Manager II in Cleveland, OH
    Former Employee - KTO Manager II in Cleveland, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at KeyBank full-time (More than 8 years)

    Pros

    Paid time off. 5 weeks vacation and bank holidays after 5 years.

    Cons

    Politics and low pay. Hard to get a wide range of skills because of division of labor.

    Advice to Management

    Pay what people are worth.


  8. Helpful (2)

    "Bad Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at KeyBank full-time (More than a year)

    Pros

    great people and hourly pay. co-workers are helpful

    Cons

    everything that wasnt a pro..........i mean that HONESTLY ive had a manager lose 7 ppl in a year and still keep their job....if you think about it takes about 10 k to full train somebody in a bank... thats 70k that the bank lost because of bad management, be aware of this place


  9. Helpful (1)

    "Credit Associate/ Credit Campus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brooklyn, OH
    Current Employee - Anonymous Employee in Brooklyn, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at KeyBank (More than 3 years)

    Pros

    4weeks PTO and free parking

    Cons

    Other than the PTO, horrible place to work, depressing city to work in. When the Senior and Segment officers can't spell 3rd grade English words and the Campus Credit Director has ZERO years credit structuring experience, it's a disastrous combination. They really need to clean the slate and replace with people from downtown to bring some real professionalism to the place

    Advice to Management

    Get into another career like manager at fast food restaurant, that would be a great fit for you, in all honesty. Culture is fake phony and pathetic.


  10. "Slow to change but they get there."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Cleveland, OH
    Current Employee - Senior Financial Analyst in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time (More than 10 years)

    Pros

    You have the ability to make your own career and some areas are more flexible than others. Work environment is decent.

    Cons

    Resistance to change and there is no consistency to the level of service you will receive even internally. Reduced cube and office size are very restrictive.

    Advice to Management

    Should be more proactive and forward thinking.


  11. "Specialist III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist III in Cleveland, OH
    Current Employee - Specialist III in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank full-time (More than a year)

    Pros

    Supportive management, flexible work hours

    Cons

    Lack of communication between the departments


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