Khoros Reviews | Glassdoor

Khoros Reviews

Updated March 1, 2019
159 reviews

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3.8
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Pete Hess
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Employee Reviews

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Pros
  • "The reputation for good work/life balance is well deserved" (in 18 reviews)

  • "Good (but diminishing) perks like free lunch" (in 23 reviews)

Cons
  • "Benefits are competitive but only lack is 401k matching" (in 15 reviews)

  • "The same growing pains of any relatively young software company" (in 9 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Khoros full-time (More than a year)

    Pros

    Work life balance. Competitive pay. Great leadership.

    Cons

    Lunch isn't served on fridays.


  2. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Sales Director
    Former Employee - Strategic Sales Director
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Khoros full-time (More than 3 years)

    Pros

    Great company with lots of perks

    Cons

    Just acquired by Vista Equity, so working through a number of pains related to the merger

  3. Helpful (6)

    "Smoke and mirrors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Khoros full-time (More than a year)

    Pros

    - Downtown office with parking.
    - Some of the people who work there are creative, collaborative, and smart.
    - Amazing SXSW parties.
    - 100% covered health insurance.
    - Free lunch 4 days a week & snacks.

    Cons

    - The politics and gossip here are insane. In general, anyone in a management role is way more focused on managing up then they are helping grow and support the team they manage.
    - Middle management is a joke, personally speaking, my manager had no experience in leading (director level) and could care less about employee growth. I constantly asked for feedback and what I could do to get to the next level in my career and received no support or advice. I even took initiative and put together a growth plan for myself and walked him through it and it was pushed aside.
    - Prepare to be chained to your desk or given the side eye if you leave to work from home or work from a coffee shop. There was little to no trust in employees to work autonomously.
    - No growth opportunities.

    Advice to Management

    Trust your employees more & give people growth plans.


  4. Helpful (5)

    "Lithium+Vista Equity Partners - Spredfast people = bad newco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Doesn't Matter
    Former Employee - Doesn't Matter
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Khoros full-time (More than 3 years)

    Pros

    USED to be an awesome culture and workplace.
    Executive team had a vision

    Cons

    the merger/acquistion resulted in an inordinate amount of lithium leaders staying and a huge amount of Spredfast leaders being shown the door. It was publicly stated in meetings that the newco by the new president and CEO that they wanted young , inexperienced (and cheaper) people to grow into roles...smacked of agism across the company

    Advice to Management

    doesn't matter
    too late


  5. Helpful (1)

    "Good Job; enjoyed my time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director in Austin, TX
    Former Employee - Sales Director in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Khoros full-time

    Pros

    Kind people, good product, snacks

    Cons

    high stress, high turnover, complex market

    Advice to Management

    none


  6. Helpful (9)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Austin, TX
    Current Employee - Sales in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Khoros full-time (More than a year)

    Pros

    -Old leadership
    -Product development
    -People (old group)

    Cons

    Leadership at Spredfast used to have amazing leadership prior to the Lithium merger. Most of the original Spredfasters have left and now it is at least 50% Lithium. The C-suite of the new company seems formal, rigid & cold. It's too bad as Spredfast used to be awesome to work with & the culture was Play Hard, Work Hard.

    Advice to Management

    Focus on all employees that remain; not just the Lithium folks. Decisions on layoffs were hastily done without even meeting or getting to know folks. Most, if not all, of the layoff decisions were made without any input from direct managers.

    Chill out with all the formal changes. You are making the environment hard to be excited about.


  7. "Remote online moderator in London"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Khoros full-time (Less than a year)

    Pros

    Flexible working hours, online trainings

    Cons

    Cannot think of any cons

  8. Helpful (8)

    "Learned a lot but wouldn't dare to go back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Khoros full-time (More than 3 years)

    Pros

    free lunch. parking downtown. SOME really cool, smart people to work with. relaxed work from home and "unlimited pto" are really nice.

    Getting to work for some of the biggest brands around is pretty awesome. Especially when you get to see your teams work in action on tv or a huge screen or whatever.

    I learned a lot in my time here, but mainly only because most managers were not capable of doing their jobs, so the team basically had to do everything on their own and then watch as the managers took credit for the hard work done.

    Cons

    There is absolutely no career growth unless you want to suck up and brown nose the people above you. This causes people who have no business or experience managing a team to suddenly become your manager or get some other awesome promotion that is not deserved.
    Workplace gossip is constant.
    If you speak up because you and others on your team are unhappy, they'll find a way to shut you up.
    Even before the merger, there was constant fear of lay offs and now it's only gotten worse.
    Everyone in management has their own agenda and they don't care what they have to do to achieve their goals. Lies, shady actions, strange meetings... My time at this company reminded me of a high school filled with drama, only it's more sad because these are adults who know better.

    Advice to Management

    Promote the people who deserve it. Listen to the individual team members. Stop trampling over the people who actually care about the company.


  9. "Good Ideas, Great Freedom, Execution a bit Lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineer in Madison, WI
    Former Employee - Sales Engineer in Madison, WI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Khoros full-time (More than 3 years)

    Pros

    Put responsibility on the employees and kept out of the way
    Good ideas on where to take certain products
    Good office in Austin
    Very intelligent people in some positions

    Cons

    Remote employees are neglected and forgotten
    Product and Development on an island and don't work well with other departments
    Integrations seemed random and poorly thought out while big ones neglected

    Advice to Management

    Listen to the customer facing departments for suggestions on the product and integrations more as those departments are not in touch with the market as they should be. And pay more attention to remote employees as they are often left out.


  10. "Cool Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Austin, TX
    Former Employee - Vice President in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Khoros full-time (More than 3 years)

    Pros

    Really liked it....good team, great place.

    Cons

    Communication... it's like most growing companies. They could communicate better.

    Khoros Response

    Sep 24, 2018 – HR

    Thank you for the feedback! We wish you the very best!