Khoros Reviews

Pros

Khoros is decently positioned in the market. There are still a number of smart and hard-working people at the organization despite high attrition. Great services and decent marketing teams.

Cons

As most should know by now, these "Best Workplace in Austin" rankings can't be taken seriously. They're filled out by employees, and people who are unhappy or are apathetic typically don't participate. Vista implemented all of their best practices--some good, some meaningless for the industry, and some destructive (like hiring a bunch of HPLE's, high potential / low experience)--and is clearly trying to flip the company in the coming years given their lack of investment in entire product categories. Sales: There's money to be made in the base on a select # of strategic accounts, but those are outliers. Success primarily comes from up-sells to large customers that simply don't feel like evaluating alternatives, or from prospects extremely unhappy with Sprinklr. Victory in head-head battles with Sprinklr are few and far between. I think less than 10 reps hit their number. Product: hasn't innovated in a year+ due to attrition / direction from Vista not to invest resources improving. 0 strategic direction. Leadership: The company has completely transformed since the Vista acquisition and has no soul. The new CEO is smart, but is merely a "tougher" corporate drone than the last guy, brought in to run Vista Equity's plays. Not the type of person you'd bring to a sales meeting to help close a deal. Sales leadership is collaborative and empathetic in pockets, and cold / fiercely disliked in others. Most importantly, they have 0 answers on reversing challenges with sales.

Pros

-Enterprise level clients and interesting space -Free Snacks and catered lunches -Benefits package and perks are

Cons

The company was one of the most sought after places to work in town. It truly deserved to be on the Best Places Work list. The previous CEO prior to the merger had the entire staff aligned to the same mission and generated large crowds for monthly standups. The culture and talent were top notch. After the company was purchased by Vista Equity, the company lost its soul and most of the great talent bolted for greener pastures. Senior Management is filled with individuals with very little experience and poor leadership skills. Work life balance has suffered. They will squeeze every bit out of you and expect you to work in the evenings and weekends. Executive Leadership cares very little about the staff with no intention of acting on feedback collected through surveys. It is unfortunate some of the recent reviews look like they have been written by HR with the direction of marketing and do not look genuine in order to combat the declining ratings.