Kids Help Phone Reviews | Glassdoor

Kids Help Phone Reviews

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  1. "A tough place to work"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Kids Help Phone full-time

    Pros

    The cause, no question. The service Kids Help Phone provides really does help people.

    Cons

    Unfortunately, like many charities, Kids Help Phone is prone to maddening inefficiencies. There is such a lack of clarity between roles that everyone steps on each other's toes. Boundaries are completely blurred and priorities are unclear. It's as though every leader in the place has a different idea of what's most important for the organization, and no one can come to a consensus.

    There's a lot secrecy and closed-door discussions, but if you try to clear the air with anyone you better watch your back.

    For an organization that upholds non-judgemental values, its environment is highly passive-aggressive. It's also extremely stressful, with no sense of direction or control. Even though the place is full of managers, directors, and VPs, there is no sense of leadership and it was very hard to put trust or faith in upper management because everything was always so disorganized and a lot of the executives seemed to be in regular disagreement.

    Sensitivity training could also be helpful for staff. Even though it's a mental health organization, I saw a lot inappropriate conduct when it came to talk about colleagues' own mental health struggles. The language and attitude some - including managers - took around mental health and wellness was sometimes shocking, as though they didn't see it as a credible illness, or as something that needed to be acknowledged and supported. There was also a group of people who regularly speculated on one employee's sexual orientation.

    It was not the kind of supportive, open environment I was expecting it would be, and definitely didn't match up to the way the organization marketed itself to the public, at least not in my time there.

    The company's bereavement policy is also very conservative, when it could be much more progressive and set an example for other organizations.

    For a place that constantly fundraises to make its rent, it's quite distressing to see how much time staff are expected to spend in meetings, answering unnecessary emails, and organizing campaigns and events that are not financially successful for the organization.

    Advice to Management

    Invest in sensitivity training for staff.

    Invest in your people. If someone makes a mistake, talk to them about it. Don't just send them packing. (That is passive aggressive behaviour at its finest.)

    Don't give people job descriptions that are four pages long. Be clear and realistic about what you're expecting from one role. If you there is too much work, then ask how you can do things better, not how you can take on more.

    Enforce better boundaries between roles. Don't let staff step on each other's toes. Let people do their jobs in their own capacities, rather than leaving them feeling micro-managed.

    Get everyone working towards one goal, not twenty seven.


  2. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Manager in Toronto, ON (Canada)
    Former Contractor - Project Manager in Toronto, ON (Canada)
    Recommends
    Neutral Outlook

    I worked at Kids Help Phone as a contractor

    Pros

    The cause and the people are THE best!

    Cons

    Rigid and hierarchical management structure. Siloed departments leading to inefficiencies and poor internal communications. Obvious and preferential treatment for some senior management could be negative and unhealthy.

    Advice to Management

    Look at organizational restructuring that would support a more egalitarian culture and more open and honest internal communications. Reduce the number of committees and working groups to improve efficiencies and avoid duplications of effort.


  3. "Records Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Toronto, ON (Canada)
    Former Contractor - Anonymous Contractor in Toronto, ON (Canada)
    Recommends

    I worked at Kids Help Phone as a contractor (More than a year)

    Pros

    This is a very close knit and supportive working environment, in general. Very generous healthcare, vacation, time off. Strong and honorable corporate missions.

    Cons

    Sometimes there is limited opportunity for growth, depending on the position. Somewhat risk averse, for obvious reasons. Records management itself can be somewhat monotonous, but this is nature of the position.

    Advice to Management

    Keep offering chances for growth and development to all employees, even ones on contract. Will help reduce turnover. Consider a wider range of options when dealing with problems


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  5. Helpful (1)

    "Unprofessional communication and treatment of employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Vancouver, BC (Canada)
    Former Employee - Intern in Vancouver, BC (Canada)
    Doesn't Recommend

    Pros

    It's a well-established company with a good reputation, and all organizations & companies are very happy to collaborate with workers of KHP. Employees and volunteers are generally very proud of working for this organization. Top management is generally quite competent.

    Cons

    Management has very poor communication with employees, interns and volunteers; there seem to be a lot of secrets & a lack of respect for the work done by the "lesser" employees. Since the amount of staff in the regional offices is quite small, there seems to be a bit of an "insider's club" formed that resembles high school cliquiness in terms of exclusion and poor treatment of some staff.


  6. "Safe place to work if you like normal day to day."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager, Events in Vancouver, BC (Canada)
    Former Employee - Manager, Events in Vancouver, BC (Canada)
    Doesn't Recommend

    Pros

    small not for profit feeling, if you like that sort of environment.

    Cons

    No real advancement opportunities, expect if your willing to move. They like status quo vs growth and change.

    Advice to Management

    consider implementing change when things become stale and complacent