Kimpton Hotels & Restaurants Reviews | Glassdoor

Kimpton Hotels & Restaurants Reviews

Updated February 16, 2017
284 reviews

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Full-time Part-time

4.1
Star Star Star Star Star
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Kimpton Hotels & Restaurants CEO Mike 
DeFrino
Mike 
DeFrino
83 Ratings

284 Employee Reviews

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Pros
Cons
  • work life balance can be hard to achieve (in 8 reviews)

  • Hourly employees aren't always considered when making decisions (in 8 reviews)

More Pros and Cons

  1. "Great Atmosphere"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time

    Pros

    Positive environment and great food

    Cons

    Communication can be an issue


  2. "Great place to work"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Kimpton Hotels & Restaurants full-time

    Pros

    It was a really good place to work

    Cons

    Not too many cons to be honest. The pay could've been a little higher


  3. "Great relationship between employees and across departments."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Supervisor in Milwaukee, WI
    Current Employee - Front Desk Supervisor in Milwaukee, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Kimpton Hotels & Restaurants part-time (Less than a year)

    Pros

    Great managers, new building, lots of support and empowerment. Training is available for those who want to learn different positions.

    Cons

    The job can be a little unfulfilled, not too much of a challenge beyond bettering what you already do daily.

    Advice to Management

    The employees see how much you spend on things that aren't high priority, and are painfully aware of how many hours of work it would take them to match it. Be generous with wages, not based on the industry average; but on a basis of what supports a quality life.


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  5. Helpful (1)

    "Worth the stress and lack of work-life balance if this is your career path"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Manager in Austin, TX
    Former Employee - Restaurant Manager in Austin, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Kimpton Hotels & Restaurants full-time (More than a year)

    Pros

    The company has a very progressive philosophy when it comes to dealing guests and employees. They encourage you to be yourself and to be your best. Kimpton is growing very quickly so there are many chances for advancement within the country or your property. They provide ongoing training sessions for managers and supervisors every few months.

    Cons

    Maybe this was just specific to the property I was at, but inexperienced people moved up too quickly, which lead to some mismanagement. There was no transparency with upper management which lead to a lack of trust. Onboarding and initial training was lacking, little direction was given.

    Advice to Management

    See pros and cons


  6. "Great Place to Work at!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Se SPA Concierge in San Diego, CA
    Current Employee - Se SPA Concierge in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at Kimpton Hotels & Restaurants part-time (Less than a year)

    Pros

    The employers are very friendly and flexible with hours. You can also earn extra money through bonuses and commission

    Cons

    The work attire is unflattering


  7. "Lack of career growth + support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Kimpton Hotels & Restaurants full-time

    Pros

    Some really great people in certain teams, beautiful hotels

    Cons

    There is a lack of career growth and opportunities for certain podded team members. Since HQ are in San Francisco, a lot of the teams in the field are left without much support. Poor team structure - teams are stretched too thin, making it difficult to succeed. Communication varies by region and sometimes can be very poor.

    Advice to Management

    Focus on your team members and communicate with everyone in the field.


  8. "Caring company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Kimpton Hotels & Restaurants full-time (More than 3 years)

    Pros

    benefits
    fun pace to work for
    individualism

    Cons

    work life balance can be hard to achieve

    Advice to Management

    do not change even after IHG takes over.


  9. "Great so far!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Chicago, IL
    Current Employee - Front Desk Agent in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than a year)

    Pros

    You're just there to make guests experience a very unique and memorable stay.

    Cons

    Having to work overnight to move up! The latest time you'll be there is 11:30pm.

    Advice to Management

    Raise the hourly wage to match or surpass your competitors in your downtown Chicago locations.


  10. "Great company for Career Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Kimpton Hotels & Restaurants full-time (More than 3 years)

    Pros

    Many locations and growing (now part of IHC)
    Small Boutique style properties
    Competitive salaries (in non union hotels)
    Opportunity to advance career through brand

    Cons

    Was challenged with "College style" nepotism, but those execs have mostly departed for another company
    Some properties are still only managed by Kimpton - but that is true of many smaller properties
     Some Managers too lax and unprofessional in their attitude. Can result in low morale and high turnover
    HR team can be invisible

    Advice to Management

    Continue to develop & mentor your mid level managers for career growth
    Be receptive and responsive in a timely manner
    Hold your Exec teams accountable


  11. "Great Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment and fun team.

    Cons

    Hotels are always open so coverage can be an issue at times, but that is the industry.



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