Kimpton Hotels & Restaurants Reviews | Glassdoor

Kimpton Hotels & Restaurants Reviews

Updated April 26, 2018
421 reviews

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4.3
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Kimpton Hotels & Restaurants CEO Mike 
DeFrino
Mike 
DeFrino
180 Ratings

421 Employee Reviews

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Pros
  • Promote from within mentality, experienced management, great benefits (in 21 reviews)

  • Great company to work for the company certainly knows how to treat their employees (in 19 reviews)

Cons
  • work life balance can be hard to achieve (in 13 reviews)

  • work life balance (long hours for managers, very lean staffing) (in 11 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (16)

    "9 years and counting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Boston, MA
    Current Employee - General Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than 8 years)

    Pros

    In my interview with my first GM, I remember him saying to me, "If you're ready for a career this is the job/company for you." 9 years later I still believe that. I have stuck around not because of the benefits and family atmosphere, but because of how each leader I've worked with has invested in me. They've allowed me to find my way as a leader and jumped in when I've needed support.

    Cons

    I don't have anything for this section :)

    Advice to Management

    Never let go of the culture that has been the cornerstone of the company since the beginning. It is the glue that holds everything else together.


  2. "Best company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Miami, FL
    Current Employee - Security Officer in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than 3 years)

    Pros

    The working environment is very good, and there is always support and room to grow form within. Transfers from department to department is a possibility if the experience is there. This is a great learning environment and a great place if want to travel and work in different parts of the country.

    Cons

    There is no set schedule unless you are a manager or an executive.

    Advice to Management

    Keep making every day EPIC and making everyone your Kimpton moment

  3. "Love Kimpton!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than 3 years)

    Pros

    Employee-Centered; the Work Culture; Entrepreneurial; Embodiment of Empowered Employees; Elicits Creativity from Employees at ALL LEVELS; takes chances on bold, daring, wild, and sometimes outlandish ideas; challenges its people to do better; operates as two businesses (Hotel and Restaurant)

    Cons

    Holding people accountable for "the little things"; Not knowing when to say "no" - either to guests or employees; tries to operate as two separate businesses (Hotel and Restaurant)

    Advice to Management

    Trust employees and their decisions - you hired them for a reason (hopefully other than "warm body"); and hold your people accountable

    Kimpton Hotels & Restaurants Response

    Apr 25, 2018 – Your Friends at Kimpton

    We’re so thrilled to hear that you’re enjoying your time with us! We’re really big on empowering our employees to take ownership of their roles, and it sounds like you’ve been able to experience that... More


  4. "Not What It Was"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Kimpton Hotels & Restaurants full-time (More than 5 years)

    Pros

    Kimpton mission statement is still in place in most hotels

    Cons

    The negative impact of a large corporation takeover has started to make the work at home office not fun.


  5. "Going in the wrong direction at regional/corporate level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work alongside some talented hardworking peeps, family atmosphere, you can have a cool manager, discounts at other properties (when available), hotel design, development and career advancement is possible

    Cons

    The company culture has changed into a larger big box brand which has created many restrictions which can be tough to navigate. Senior regional positions and corporate roles are out of touch with the field and lack knowledge in their disciplines. The food and beverage division operates as an entirely different company with low standards. The lack of knowledgeable leadership in food and beverage division creates problems at every hotel which is ignored by all senior leaders.

    Benefits for managers have been reduced.

    Advice to Management

    Address the biggest problem this company has: food and beverage. Hire senior positions with more experience and higher standards

    Provide better benefits to your managers

    Remember Bill

    Kimpton Hotels & Restaurants Response

    Apr 25, 2018 – Your Friends at Kimpton

    Thank you for sharing your thoughts and feedback with us. We’re sorry to hear that you feel as though you’ve experienced change within our company culture. Please know that we take your feedback to... More


  6. "fun"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kimpton Hotels & Restaurants full-time

    Pros

    good people to work with

    Cons

    just fully became an IHG property - kinks to work out


  7. "Fun People Fun Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Kimpton Hotels & Restaurants full-time

    Pros

    Everyone is there to help you succeed. 98% of people are friendly, 65% are funny. Teamwork... obviously. The awesome food... there are always free food opportunities in office and in cafeterias at certain properties.

    Cons

    Political Bias
    Long hours
    Employee bathrooms suck

    Advice to Management

    Management is awesome. Follow ups could be improved.

    Kimpton Hotels & Restaurants Response

    Apr 5, 2018 – Your Friends at Kimpton

    We appreciate your feedback! Glad your time at Kimpton has been positive. If you ever need an additional resource or need someone to chat with regarding the issues you listed, please don’t hesitate... More

  8. "2 different job aspects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent
    Former Employee - Front Desk Agent
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Kimpton Hotels & Restaurants full-time (Less than a year)

    Pros

    The company itself is a healthy company and is top rated in the nation to work for. It also offers good benefits and does tuition reimbursement. It has a very luxury feel to the job as well

    Cons

    At least at the location I worked at, there was a high turnover rate. Every single one of front desk stage with the exception of 1 was there for under a year and those with any longevity we’re leaving from burnout. The job as a front desk agent is 80-90% computer and billing work and 10-20% customer service. Though you are actually seeing guests constantly the guest interaction is just the tip of the ice burger, underneath the surface is a lot of complex billing system. All day your telling money where it goes and why. If you are good with computers and money this may be a good fit for you, if your in it for the people find something else, Kimpton has many options and you can maybe be positioned, however you have to be “efficient” at your job so asking for replacement if your not feeling your current Kimpton position isn’t the place for you, you may have a hard to find a better fit.

    Advice to Management

    I did not know upfront what kind of job I was getting into. During the interview no one asked me or notified me of the amount of computer and billing that this job entailed. It would have helped to know what job I was actually doing, also I would have loved to be repositioned as I do love the company but that wasn’t an option because I had to be good enough to transfer out.

    Kimpton Hotels & Restaurants Response

    Apr 25, 2018 – Your Friends at Kimpton

    We’re sorry to hear that your role wasn’t what you thought it would be, and that your position at Kimpton didn’t end up working out. We try our best to be as transparent as possible throughout our... More


  9. "Good company overall to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Supervisor in Bal Harbour, FL
    Former Employee - Account Supervisor in Bal Harbour, FL
    Positive Outlook
    Approves of CEO

    I worked at Kimpton Hotels & Restaurants full-time (Less than a year)

    Pros

    It is a great environment and team work is a great asset in the company. There are lots of help from everyone to succeed

    Cons

    There is not a lot of benefits for the employees and it would be nice to have more incentives for the team.

    Advice to Management

    Have more flexibility with the employees

    Kimpton Hotels & Restaurants Response

    Apr 5, 2018 – Your Friends at Kimpton

    Thank you for taking the time to share your thoughts with us! So happy to hear you enjoyed your time at Kimpton.


  10. "Sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kimpton Hotels & Restaurants full-time

    Pros

    Kimpton is a very cool company to work for and has great benefits and I loved how modern their values are!

    Cons

    The sales team that I worked for was just not a cohesive unit . We did not work together well and no one seemed to care to fix it.

    Kimpton Hotels & Restaurants Response

    Apr 5, 2018 – Your Friends at Kimpton

    We’re so happy you enjoyed our company culture, values, and benefits during your time at Kimpton. Collaboration is so important to us, and we’re sorry to hear that wasn’t your experience with your... More


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