Kimpton Hotels & Restaurants Reviews | Glassdoor

Kimpton Hotels & Restaurants Reviews

Updated September 20, 2018
465 reviews

Filter

Filter

Full-timePart-time

4.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Kimpton Hotels & Restaurants CEO Mike 
DeFrino
Mike 
DeFrino
207 Ratings

465 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Lot of flexibility, very open with diversity, great work environment" (in 26 reviews)

  • "Promote from within mentality, experienced management, great benefits" (in 23 reviews)

Cons
  • "work life balance can be hard to achieve" (in 13 reviews)

  • "Can have long hours at times, but over all always worked with great people" (in 13 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "I'd leave hospitality before I left Kimpton"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than 10 years)

    Pros

    Collaborative environment, great co workers and a place that you feel like you make a difference. I previously worked for Starwood and didn't make a single decision, just executing decisions made by senior level managers. In Kimpton you get a chance to give input and contribute, which delivers much higher buy in from employees. Also extremely progressive and community engaged, which makes the employees very proud to be there.

    Cons

    N / A - A bad day here is better than a great day at one of the big brands.

    Kimpton Hotels & Restaurants Response

    Dec 20, 2017 – Your Friends at Kimpton

    Congrats, 10 years is a huge milestone! Sounds like you’ve had a tried and true Kimpton experience. Thank you for sharing the Kimpton love!


  2. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than 5 years)

    Pros

    More relaxed atmosphere than traditional hotel companies. Open to be who you are and whole life balance. Challenged to be creative, self-leader and continuously improving.

    Cons

    Less structured environment not a fit for everyone. Can lead to unorganized communication/planning at times. Pay can be below average depending on position.

    Advice to Management

    Competitive pay. 100% 401k match (up to 6%).

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Operations in Philadelphia, PA
    Current Employee - Director of Operations in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than 10 years)

    Pros

    Kimpton truly cares about its employees. They go above and beyond to make you feel like you part of the family. They promote from within and give great opportunity to grow.

    Cons

    What can I say there are not many.


  4. Helpful (1)

    "Great company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than a year)

    Pros

    Dont think twice. This is the best hotel company to work for.

    Cons

    Sold to IHG, hoping they dont kill culture.

    Advice to Management

    Stay true to bill Kimptons values.


  5. "Not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Kimpton Hotels & Restaurants full-time

    Pros

    Boss was one of the best bosses I ever had--really nice guy who genuinely cared about his employees.

    Getting time off was easy. Also, the schedule was generally the same every week so it made it easy to plan your life outside of work.

    Cons

    You're working in the hospitality business so of course everything has to be perfect, but that is to be expected.


  6. "alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Night Auditor
    Current Employee - Night Auditor
    Negative Outlook

    I have been working at Kimpton Hotels & Restaurants full-time

    Pros

    great people, openminded, professional work place without being stuffy

    Cons

    the lack of strong leadership especially in management, and overall just kind of all over the place. Lacking in overall communication throughout hotel

    Advice to Management

    people will care more when they feel compensated. Upper management is paid well, where as it seems they try to slack when it comes to the lower management employees.


  7. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends

    I worked at Kimpton Hotels & Restaurants full-time

    Pros

    Great teamwork. training, customer experience

    Cons

    not exactly a con but so geared towards client experiences that they comp etc for rude guests etc to try to make them happy

  8. "Excellent company, poor management at individual properties"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Goleta, CA
    Former Employee - Server in Goleta, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kimpton Hotels & Restaurants full-time (More than a year)

    Pros

    As a corporation, Kimpton values the individual and strives to ensure the happiness of its employees. Management frequently reminded us that Kimpton was ranked by Fortune as one of the top 10 companies to work for, and in my first few months of enjoying the comprehensive employment benefits, relaxed business culture, and celebration of individuality, I realized this title was deservedly earned.

    Cons

    However, perhaps as an unintended consequence of encouraging a relatively informal work environment, my coworkers and I experienced rampant harassment from both other employees as well as from management who didn't feel the need to censor their speech or behavior while at work. One coworker experienced severe sexual harassment at the hands of a manager, and it was months before her complaints were heard, and even longer before action was taken. I was frequently berated, abused, and taunted by a manager, and when I aired my concerns to other members of the management team, my claims were ignored, and the the harassment actually increased on the part of the original manager and the one to whom I complained. It seemed to facilitate a "bro culture" where management felt they could make whatever jokes they wanted, speak as disrespectfully as they wanted, and behave as inappropriately as they wanted, without fear of reprisal, as they could justify these actions as part of Kimpton's desire to create a lax and comfortable workspace. For only two months out of my year and a half of employment did my property have a human resources representative on staff, and since the other managers seemed to endorse the harassment I was enduring, I felt I had no recourse to try to establish a less hostile work environment. By the time I left Kimpton, I had developed severe anxiety, and as dramatic as it may sound, I still have nightmares from my time working for them, not derived from stressful situations with patrons, but solely from interactions with management. Again, I must reiterate that these problems seemed to be unique to the specific Kimpton hotel I worked at, and most likely do not represent the experience of employees across all of Kimpton's properties.

    Advice to Management

    Respect your employees. Realize that your position of power, however marginal, comes with a responsibility to think carefully about your words and actions, as they have a direct impact on the lives of your employees. Just because you may feel comfortable talking or behaving a certain way does not mean that others will, and it especially doesn't mean those kinds of behavior are welcome in the workplace. Recognize when your employees are uncomfortable and try to remedy the situation rather than dismiss the complaints as someone being too "sensitive" or not being able to "take a joke".


  9. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Ma in Miami Beach, FL
    Current Employee - General Ma in Miami Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (Less than a year)

    Pros

    Very people oriented. Focused on inside-out approach starting with employees. Very approachable and kind senior leadership who "get it" .
    Best CULTURE in the industry.

    Cons

    No cons that I can see right now.


  10. "Housekeeping Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Recommends

    I worked at Kimpton Hotels & Restaurants full-time (Less than a year)

    Pros

    Best place I’ve ever worked at. I help open the Nashville Aertson. The staff is phenomenal and they are truly like family. I miss this place so much

    Cons

    Long hours but the challenge was sooo worth it!!

    Advice to Management

    Stay unique keep pushing for #1 guys you can do it!!!


Showing 465 of 480 reviews
Reset Filters