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Kimpton Hotels & Restaurants

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Kimpton Hotels & Restaurants

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Kimpton Hotels & Restaurants Reviews

Updated Aug 7, 2022

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Found 1,020 of over 1,063 reviews

4.0
81%
Recommend to a Friend
82%
Approve of CEO
Kimpton Hotels & Restaurants CEO Mike DeFrino
Mike DeFrino
505 Ratings

Top Review Highlights by Sentiment

Pros
  • "Great benefits and so much room to grow.(in 71 reviews)
  • "Great culture – allows employees to be their true selves at work has a focus on growing and developing them – personally through self(in 56 reviews)
  • "Some of the people are great you work with(in 50 reviews)
  • "Friendly employees(in 25 reviews)
  • "Plenty of room to grow and friendly staff(in 21 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Kimpton Hotels & Restaurants and is not affected by filters.

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  1. 5.0
    Current Employee, more than 3 years
    Featured Review

    Most HUMAN company

    Apr 12, 2022 - General Manager in Miami Beach, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Kimpton has always been known for a work culture that is unique, and it isn't until you join that you know what it's really about. It starts from the top and thrives through every layer of the organization. It's about self leadership and growth, it's about taking care of each other while creating heartfelt connections with guests.

    Cons

    Being a boutique brand, systems and processes have to be created by each property based on their individual needs. There is a lot of support, but it's not an SOP driven environment which can be a challenge for some.

    1 person found this review helpful
  2. 5.0
    Current Employee, less than 1 year

    Enjoyable

    Jul 26, 2022 - Food Server 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There are perks throughout world

    Cons

    Hours can get tight but there are different opportunities

    Be the first to find this review helpful
  3. 2.0
    Former Employee, more than 3 years

    Toxic workplace with faux culture

    Jul 27, 2022 - Accounting Manager in Bozeman, MT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I worked in multiple locations. It used to be a great workplace. But post-COVID and post-IHG, the company struggles to maintain what made it unique as a boutique company. Claims to be not SOP driven, yet being managed by a publicly traded entity, they are being forced everyday to follow the same SOP-driven environment as IHG. While aligning strongly with IHG, it has lost everything it once was as a unique boutique hotel chain.

    Cons

    Company-wide: very slow on the uptake of new technologies or rather limited by the fact that they need to use the same stone-age systems as IHG. Specific to the location I worked (Bozeman, MT)- a very toxic workplace unlike the majority of hotels in the Kimpton portfolio. It’s so bad that the Kimpton Armory Hotel has a reputation as one of the worst places to work in. The hotel is a cash-cow, not because the executive committee does its job but because of the very favorable location and the minimal competition. The only professional in this location is the AGM and the rest of the top management team is a joke. If you don’t know something, there is no one to ask from and I had to always reach out to other locations for advice. It’s very hard to fill management positions here, yet once you are hired and you don’t know something, you are treated as a criminal and all your manager would do is use you as a scapegoat to put blame on for anything and everything. Harassment of all kind - sexual or otherwise- is conveniently swept under the carpet by the Exec Committee. It was the most ridiculous and unprofessional accounting office I have ever worked in.

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  4. 4.0
    Current Employee, more than 3 years

    Company Cares

    Jul 27, 2022 - Supervisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Inclusive and progressive company culture.

    Cons

    Not always easy to coordinate with local ownership and corporate leaders.

    Be the first to find this review helpful
  5. 5.0
    Former Employee, more than 1 year

    BEST hotel to work for…. Seriously

    Jul 13, 2022 - Sales and Catering Coordinator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hotels like to say ‘the most important guest is our employee’ and I’ve only found that to be true at Kimpton.

    Cons

    Honestly the only con I can think of is the fact that some dc hotels had to close.

    Continue reading
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  6. 5.0
    Former Employee, more than 3 years

    Great Benefits

    Jul 6, 2022 - Bartender 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Kimpton benefits are great. It’s hard to get good benefits as a service industry employee, but working in a hotel is a great way to do that.

    Cons

    Since being bought out by IHG it has become more of a corporate workplace. For instance cutting costs without regard to how it may burden the employees. Just not quite the Kimpton culture that it was before the buyout.

    Be the first to find this review helpful
  7. 2.0
    Former Employee, less than 1 year

    Kangaroo Court

    Apr 6, 2022 - AM Sous Chef in New Orleans, LA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Nobody punched me. - There is air conditioning.

    Cons

    They're running too many programs out of a kitchen built for two... - Dinner Wednesday-Monday - Family meal, to be put out every day by 3pm - Brunch Saturday & Sunday 10am-3pm - A Taco Shop inside a coffee bar (for some reason) 7am-7pm -In Room Dining for the entire hotel. 6-10am - No Dishwasher until at least 10:30am. Toxic environment. Including, but not limited to, bullying & name-calling towards new employees. Preferential treatment towards specific employees by those who have a past-relationship with the Chef. Unaddressed rodent infestation in the kitchen. No accountability for tardiness/late arrivals, often leaving 1 crew member without supervision, working an entire station for hours, with no assistance. Lack of necessary preparation lists being shrugged off with a 'we were busy last night'. The chef plays video games on his cellphone during service hours. Lack of necessary paperwork/equipment to carryout duties of day-to-day activities... Missing/incomplete recipes, unreasonable equipment for required batching, and incorrect yields are of utmost importance at The Peacock Room.

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    Kimpton Hotels & Restaurants Response

    Your Friends at Kimpton

    Thank you for taking the time to leave a review of your experience. Kimpton does not tolerate the type of behavior you’ve described - we really take this to heart and have shared with our Senior Leadership Team. If you would like to share more so we can further investigate, please reach out to our anonymous People + Culture hotline at (888) 373-6014.

  8. 2.0
    Current Employee, more than 1 year

    Just Dont

    Jul 29, 2022 - Server in Savannah, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You can virtually get away with anything.

    Cons

    No help Don't have the materials needed to do your job. I have tried to open a harassment case and have been suspended.

    Continue reading
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  9. 5.0
    Current Employee, less than 1 year

    Great company

    Jul 15, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Love the help it’s a lot of fun

    Cons

    Long hours sometimes throughout the year

    Be the first to find this review helpful
  10. 5.0
    Current Employee, more than 1 year

    Great Place

    Jul 8, 2022 - Night Auditor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Everyone from the GM on down is great to work with.

    Cons

    I have no complaints. Great place to work

    Be the first to find this review helpful
Viewing 1 - 10 of 1,020 Reviews

Kimpton Hotels & Restaurants Reviews FAQs

Kimpton Hotels & Restaurants has an overall rating of 4.0 out of 5, based on over 1,063 reviews left anonymously by employees. 81% of employees would recommend working at Kimpton Hotels & Restaurants to a friend and 64% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Kimpton Hotels & Restaurants employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Kimpton Hotels & Restaurants. This rating has improved by 1% over the last 12 months.

81% of Kimpton Hotels & Restaurants employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Kimpton Hotels & Restaurants 3.6 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Kimpton Hotels & Restaurants to be career development, culture, benefits and the cons to be work life balance, compensation, management.

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