Kimpton Hotels & Restaurants Reviews | Glassdoor

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Kimpton Hotels & Restaurants Reviews

Updated January 17, 2018
393 reviews

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4.3
StarStarStarStarStar
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Approve of CEO
Kimpton Hotels & Restaurants CEO Mike 
DeFrino
Mike 
DeFrino
164 Ratings

393 Employee Reviews

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Pros
Cons
  • work life balance can be hard to achieve (in 13 reviews)

  • work life balance (long hours for managers, very lean staffing) (in 10 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (12)

    "9 years and counting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Boston, MA
    Current Employee - General Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than 8 years)

    Pros

    In my interview with my first GM, I remember him saying to me, "If you're ready for a career this is the job/company for you." 9 years later I still believe that. I have stuck around not because of the benefits and family atmosphere, but because of how each leader I've worked with has invested in me. They've allowed me to find my way as a leader and jumped in when I've needed support.

    Cons

    I don't have anything for this section :)

    Advice to Management

    Never let go of the culture that has been the cornerstone of the company since the beginning. It is the glue that holds everything else together.


  2. "Conference Services Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time

    Pros

    Promote from within mentality, experienced management, great benefits

    Cons

    Nothing to note at this time.

  3. "Truly is a Best Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in San Francisco, CA
    Former Employee - Executive Assistant in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kimpton Hotels & Restaurants full-time (More than 10 years)

    Pros

    The people are fun, smart and compassionate.

    Cons

    The company was purchased by a larger hotel company a few years back. Big company rules, etc.

    Advice to Management

    Keep up the good work!


  4. "Great employee focused company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bellman in Washington, DC
    Current Employee - Bellman in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (Less than a year)

    Pros

    Focused on employee happiness and workplace enjoyment

    Cons

    I don't have any complaints to date

    Advice to Management

    Keep doing a good job


  5. "Amazing company. Truly values you & has much potential for growth."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales & Catering Coordinator in Los Angeles, CA
    Current Employee - Sales & Catering Coordinator in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than a year)

    Pros

    I really appreciate all the hard working, fun, professional, unique, diverse, and kind individuals we get the pleasure of working with everyday.

    Cons

    I don’t really have cons. So far, my experience with Kimpton has been wonderful. I truly love going to work & being able to be a part of something so special.


  6. "Hostess"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kimpton Hotels & Restaurants full-time

    Pros

    Truly the Best Place to Work

    Cons

    There are no downsides that I saw.


  7. "I'd leave hospitality before I left Kimpton"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than 10 years)

    Pros

    Collaborative environment, great co workers and a place that you feel like you make a difference. I previously worked for Starwood and didn't make a single decision, just executing decisions made by senior level managers. In Kimpton you get a chance to give input and contribute, which delivers much higher buy in from employees. Also extremely progressive and community engaged, which makes the employees very proud to be there.

    Cons

    N / A - A bad day here is better than a great day at one of the big brands.

    Kimpton Hotels & Restaurants Response

    Dec 20, 2017 – Your Friends at Kimpton

    Congrats, 10 years is a huge milestone! Sounds like you’ve had a tried and true Kimpton experience. Thank you for sharing the Kimpton love!

  8. "Fun Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than a year)

    Pros

    The company allows you to be yourself as long as you give 100%. Each property is unique and they allow you to customize your offerings based on your location.

    Cons

    Podded positions make it difficult to work towards the same goal.


  9. "Part Time GSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -Decent benefits package.
    -Lots of room to move up in the company if you want to work in this industry.

    Cons

    -Terrible hours and a schedule that changes week-to-week. Oftentimes, managers don't release the schedule until Friday/Saturday for Monday -- difficult to plan a life around this.
    -People in mid-level management are expected to work 60-80 hours a week, and are randomly required to work double/triple shifts if/when people call off. Any complaints about this are brushed off. You're either meant to feel 'lucky' for working for Kimpton because of the 'relaxed culture,' or you're told to put your head down and work and 'put your time in.' These excuses, of course, are used to justify paying mid-level management terrible salaries.
    -On that note: Kimpton seems very nervous about firing people and so allows mediocrity to fester. People who do terrible jobs and people who do great jobs are often treated the same.
    -Kimpton was recently acquired by IHG. Lots of annoying changes to the guest loyalty program. Kimpton logo looks a little foolish advertised next to the Holiday Inn logo.

    Advice to Management

    Pay your mid-level management better if you want to retain good people. Don't expect mid-level management to work Lawyer/Doctor hours; this isn't brain surgery, just hospitality.


  10. "Front Office Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kimpton Hotels & Restaurants full-time

    Pros

    Kimpton Hotel encourages their employees to be themselves! They don’t believe in Forbes standards, tattoos, beards, any colored hair are welcomed.

    Cons

    Minimal standards and procedures can lead to messy operations. At the time in 2015, the Operations team was messy and people had a “oh well” mentality


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