Kimpton Hotels & Restaurants Reviews | Glassdoor

Kimpton Hotels & Restaurants Reviews

Updated July 17, 2018
444 reviews

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4.2
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Kimpton Hotels & Restaurants CEO Mike 
DeFrino
Mike 
DeFrino
195 Ratings

444 Employee Reviews

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Pros
  • "Lot of flexibility, very open with diversity, great work environment" (in 25 reviews)

  • "Promote from within mentality, experienced management, great benefits" (in 22 reviews)

Cons
  • "work life balance can be hard to achieve" (in 13 reviews)

  • "Can have long hours at times, but over all always worked with great people" (in 11 reviews)

More Pros and Cons

  1. "Great company for part and full-time employment"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Kimpton Hotels & Restaurants part-time

    Pros

    They offer very generous perks for all employees that include perks for friends and family as well. Even though it is a corporate company, they make sure to give all employees the feeling of importance. The environment they create makes me want to be an even better employee.

    Cons

    Since I am a part-time employee I am not guaranteed the amount of hours I may need. I have had to deal with labor cuts which can sometimes translate into the quality of service we are able to provide for customers.

    Advice to Management

    Try to cut costs in multiple places, not just labor. There are ways to prioritize employees without lowering the quality of service.


  2. Helpful (1)

    "Restaurant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time

    Pros

    Excellent company to work for!! So much fun and rewarding!

    Cons

    None that I can think of!

    Kimpton Hotels & Restaurants Response

    Jul 16, 2018 – Your Friends at Kimpton

    We appreciate your feedback – glad to hear your time at Kimpton has been so amazing!

  3. "DC Sales has gone down the drain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Conference Services Manager in Washington, DC
    Current Employee - Conference Services Manager in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than 3 years)

    Pros

    It USED TO be a fun company with clear direction; great communication from upper management.

    Cons

    Since IHG acquired Kimpton in Washington DC, new upper management is absent and communication is extremely poor.

    Advice to Management

    Bring back strong leadership that cares about employees. Communicate new procedures to ensure all are on the same page. We used to be so much better than this!


  4. "Negative work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FOH Team Member in Alexandria, VA
    Former Employee - FOH Team Member in Alexandria, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Kimpton Hotels & Restaurants full-time (Less than a year)

    Pros

    Decent pay and good location. Promotion opportunities are great.

    Cons

    Lying, manipulative behavior, and shouting matches were left unchecked. Hopefully this has been fixed.

    Advice to Management

    Establish an ethics hotline to deal with problems.


  5. "Concierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concierge
    Current Employee - Concierge
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than a year)

    Pros

    Tight-knit work family
    Culture
    Incentives
    Great management team
    Ability to move up

    Cons

    Became a bit more corporate when they merged with IHG

    Kimpton Hotels & Restaurants Response

    Jul 16, 2018 – Your Friends at Kimpton

    Sounds like your Kimpton experience has been great so far – we love that you’ve been able to build such positive relationships with your coworkers too! Thanks for sharing your thoughts with us.


  6. "Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time

    Pros

    Kimpton is an awesome company to work for! Throughout my time there, I really see how they care about their employee's wellbeing and advancement within the company. The management is awesome. You can really tell they care about you not just as an employee, but as a person.

    Cons

    Working in the hospitality industry, you have to be willing to move to advance for the most part.

    Kimpton Hotels & Restaurants Response

    Jun 6, 2018 – Your Friends at Kimpton

    Thanks for the great feedback, and thank you for all you do to make Kimpton an awesome place to work!


  7. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager
    Current Employee - Sales Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than 5 years)

    Pros

    - Flexibility and work life balance
    - Awesome co-workers
    - Fun environment
    - Open door policy

    Cons

    - A little unorganized when rolling out new material
    - Additional responsibilities for no compensation
    - Shop calls - not realistic to the real world
    - Stay out of the drama....hotels are like high school

    Kimpton Hotels & Restaurants Response

    Jul 16, 2018 – Your Friends at Kimpton

    Thank you for sharing your thoughts. We’re so glad you’ve been able to have fun and enjoy your coworkers during your time with us. If you ever feel like you need additional support, our People... More

  8. "classy"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kimpton Hotels & Restaurants part-time

    Pros

    clear and concise expectations that gave me a sense of transparency and clarity in what was expected of me.

    Cons

    a bit of a commute, my own fault.


  9. "People & Culture Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than a year)

    Pros

    scheduling, vacation/sick time, strong system support, open dialogue welcomed, growth opportunities

    Cons

    Nothing critical that wouldn't exist in every office :)


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Minneapolis, MN
    Current Employee - Engineer in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (Less than a year)

    Pros

    I love it here, fun and good pay

    Cons

    I have none at the moment


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