Kinnser Software 73 Reviews | Glassdoor

Kinnser Software Reviews

Updated March 9, 2017
73 reviews

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Full-time Part-time

2.7
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Kinnser Software President & Founder Christopher Hester
Christopher Hester
47 Ratings

73 Employee Reviews

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Pros
  • They made coming to work a joy, and I really feel as though I had a family while I was working there (in 8 reviews)

  • It is a great place for career development (in 8 reviews)

Cons
  • For as much work as Tech Support does, they deserve a lot more respect throughout the other departments (in 4 reviews)

  • The company has recently gone through management changes (in 3 reviews)

More Pros and Cons

  1. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kinnser Software full-time (More than a year)

    Pros

    All departments work together to drive sales

    Cons

    none at this time great culture

    Advice to Management

    keep doing what you are doing


  2. Helpful (7)

    "Designers Beware."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Kinnser Software full-time

    Pros

    This is a very stable company, it has been around for 12 years. Has some good benefits, good parking, friendly people and somewhat centrally located.

    Cons

    Very slow on innovation when it comes to technology, work process, and benefits. This is a very old fashioned tech business that seems to value process over product. Kinnser has existed for 12 years and have struggled to keep a designer on board, so needles to say the entire product has been built by developers, without a dedicated front-end dev. I have heard a long time employee say "this is where designers come to die" - not too encouraging if you are a designer trying to get adjusted.


  3. Helpful (15)

    "Struggling with our direction."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Austin, TX
    Current Employee - Sales in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kinnser Software full-time (More than 3 years)

    Pros

    Management is asking employees to review on Glassdoor to raise their rating. I am happy to oblige. Office is beautiful in a good location. Lots of great people here.

    Cons

    When I started work at Kinnser 3 years ago the CEO had an almost 90% approval rating and they had just shy of 5 stars on Glassdoor. As you can see that has changed and should probably be lower if not for the desperate call for good reviews by current employees.

    The culture has completely deteriorated. Kinnser is shutting down spending on development and innovation as the VC gets ready to sell the business off. It has made things difficult for everyone. About 80% of upper management has been let go in the last 8 months. It felt like the CEO was surprised by how adversely it affected everyone. And then proceeded to tell us we shouldn't feel that way.

    It is really too bad. The people affected the worst by this are our customers who have to deal with a vendor instead of a partner and the promise of innovation that looks to not be coming under the current regime.

    Advice to Management

    You have been trying to transition to become a big company. You are spending tons of time and money cataloging everyone's responsibilities and tasks so you can serve up your business in a box to the highest bidder. You should be spending that money on your products and innovation and trying to operate like a small company. We have lost our culture of doing whatever it takes to be the best and getting lost in the process and rules. The money will come if you just focus on the basics of doing the right thing by your customers and employees.


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  5. Helpful (18)

    "Bad culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Kinnser Software full-time

    Pros

    Good location, covered parking, great co-workers.
    The HR department is nice and plan good programs. They do care about the employees but are just having a hard time juggling between management decisions and company welfare.
    It used to be a great place to work.

    Cons

    The product is extremely complicated, based on extremely old technology. Its not well documented and lacks automation. For long, all efforts by engineering to change this have been overridden by upper management, in order to add more stuff to the product and bag sales. Previously people used to be valued, but for the past year or so this has taken a hit for the worst. All talent and product knowledge is walking out the door. The constant “assessment” isn’t helping either.
    The most concerning factor is that consultants work on too many assumptions, without involving people who actually deal with the product daily or even informing them of any decisions. The outsourcing model works great for companies who have a stable product and enough staffing in-house to handle the teams. Kinnser is not at that level.

    Advice to Management

    As someone said before, you cannot save the Titanic with teaspoons. This decrement in culture is bound to impact all departments across the company. Maybe its not too late to improve, but just talk won’t help, you need to walk the walk.


  6. Helpful (15)

    "Glad I got out when I did. The writing was on the wall years ago."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Nice office, fun and smart people, great overall objective.

    Cons

    Office cliques dictate personal success, shortsighted management more interested in punitive actions than team-building, ageism and personal affiliation override fair and honest decision-making. Company departments are split into the haves and have-nots, so some are given great benefits and leisure time with coworkers while others are worked like slaves and receive very little of the social benefits (lunches, off-campus employee events, etc) that other departments enjoy. Young managers far too inexperienced to effectively manage large numbers of staff without melting down. Older employees often treated with disdain and not offered equal opportunity for growth while friends of friends quickly shoot up through the ranks. Company sold out to venture capital and the deterioration of work conditions was quick to follow. A business story repeated a million times yet the outcome always remains the same.

    Advice to Management

    If you're going to put perspective employees through giant feats in order to be hired, then work harder to retain them. Do what you have to do in order to treat ALL your employees fairly - not just the hip and fun A-listers.


  7. Helpful (14)

    "Next Level, huge miss."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training Specialist in Austin, TX
    Current Employee - Training Specialist in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Kinnser Software (More than 3 years)

    Pros

    There used to be so many pros to list, the people would have been the number one, the culture would have been number two. There was a time when people loved to come to work, it was a family, a community, all serving a common goal. Now I will say, if you live Southwest, it's a reasonable location. If you are active, it's green belt adjacent.

    Cons

    Panic driven focus on "culture", "communication", "employee engagement".
    Fear driven decision making from the top down.
    New leaders who fail to understand the business before making educated decisions and redirects.
    Hostile work environment in most, if not all departments.
    Focus on superficial sensational change, instead of making changes in the correct manner to include people, product, customer impact.
    CEO has caused so much unrest, and redirection and as of late, lack of sincere interest in the employees he says are "Kinnser Family".
    Lack of balance in work load and work life balance.
    Insecurity in job security, leadership, direction.
    Lack of communication between the departments.
    Lack of clearly defined roles and responsibilities.
    Lack of customer focus.
    In many departments, clear pressure for once valued employees to exit the business.

    Advice to Management

    It's hard to offer advice, so many have voiced their concerns to a powerless and often clueless Human Resources department. It's clear the focus is on money and market potential not customers and people. Kinnser has been historically successful, in having great relationships, but that has changed as now it's about the money you pay each month, rather than assisting in supporting those who are caring for the patients.


  8. Helpful (6)

    "A Great Place to Start Off"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Austin, TX
    Former Employee - Tech Support Representative in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Kinnser Software full-time (Less than a year)

    Pros

    I worked in Tech Support and really enjoyed it, mostly because of my peers and management around our department. They made coming to work a joy, and I really feel as though I had a family while I was working there.

    Communication within Support was pretty great, and the morale was wonderful up until about a month and a half/two months before I left.

    LOTS of free snacks and sometimes free food, which is always great and very appreciated, especially if you're a stress eater, like me!

    Also, this company goes out of it's way to try to help you out if you need it. That is extremely important. As stressed out as I was here, I always felt like I could go to at least one of my supervisors or managers regarding concerns or any issues I was experiencing.

    Cons

    For as much work as Tech Support does, they deserve a lot more respect throughout the other departments. My coworkers and I continually felt as through tech support was not taken seriously, even though we not only spoke with the customers using the software every day, but we were also navigating the software on a daily basis. Support is a department where customers essentially call to yell at you because either 1) something isn't working OR 2) the user does not know the proper workflow. We become used to being talked down to, having our intelligence questioned, and sometimes we are even threatened, even though we're trying to make the user's experience with the software not only more fulfilling, but also more user-friendly. Considering this, I think Support should be included in more company decisions as far as where the product is heading, since we are hearing exactly what the customer wants/doesn't want.

    Communication throughout departments definitely needs work, especially with all of the new managerial changes. It is naive to think that a company can let go of 3 employees in powerful positions in one week without making the remaining employees frightened for their own job security. "Brown Bag Lunches" are now being held by the CEO for employees who opt to attend as a way to confront any looming fears and doubts regarding the company, but I'm not alone when I say that many of the answers to the questions feel a bit vague and mysterious.

    Advice to Management

    Respect for all employees and solid communication throughout the company can work wonders on morale. Focus on that. I know of at least a dozen employees who were and are terrified of losing their jobs because they still don't know why there were so many changes to upper management. This will cause more people to start looking elsewhere for a more secure position.


  9. Helpful (12)

    "Company in decline"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kinnser Software full-time (More than 5 years)

    Pros

    Company is full of nice people and it is a fun environment with nice offices. Easy work and not very demanding.

    Cons

    Company does not challenge you and the constant change and inconsistency make it very hard to grow and in particular move up. No senior leadership have been with the company for over a year except the CEO and it seems like he is one foot out too.

    Advice to Management

    Create a culture that rewards hard work and dedication to the customer.


  10. Helpful (2)

    "Kinnser changed my life!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Owner in Austin, TX
    Former Employee - Product Owner in Austin, TX
    Recommends
    Positive Outlook

    I worked at Kinnser Software full-time (More than 3 years)

    Pros

    The pros at Kinnser truly make it a unique place to work. Management does an exceptional job of hiring great people. There are many talented and great people at Kinnser that make coming to work very enjoyable. Kinnser takes care of their employees. So many employees at Kinnser have been promoted from various departments (I'm proof!). They have a knack of hiring managers that get the best of their employees and providing them a platform to prove their talent and potential. The benefits, compensation are decent and the incentives are excellent. I can't express enough how much I've enjoyed my time at Kinnser, working there truly changed my life for the best.

    Cons

    The commuincation at Kinnser could be improved. Sometimes decisions are made and teams are notified last minute. Overall there aren't many cons which is why many employees have been there for years.

    Advice to Management

    Improve communication and be transparent. Employees appreciate information!


  11. Helpful (16)

    "High hopes + low morale an ever growing experience at Kinnser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Kinnser Software full-time (More than a year)

    Pros

    I have been with the company for almost two years now. When I first began I was stoked to work for a great company, recognized by multiple prestigious sources as a great place to work in Austin. Free food company events and incentives outside of the usual grind to clock in and out everyday.

    Cons

    People keep saying 'growing pains' and its more than that. Kinnser has lost itself, its culture, and most importantly the security every employee should feel going into their job day to day. Too many shady management changes, people who have been with us for years gone the next day. New management seems to be apart of the good ole' boys hiring people they know rather then making conscious decisions to take on those with experience. Overall the morale of this place has more than plummeted. I am sad to say inter departmental as well as team communication is more than lacking with much more goodbye emails then hellos. Huge difference in pay and overall accountability across departments... development feels beaten, Tech support feels like the down trodden red headed step child, yet our sales team is rampant with energy to continue to push. Overall displeasure and no real hope to discuss any of this with your manager or repercussions will surely be had despite any open door policy.

    Advice to Management

    Focus on what we do best. Kinnser has been at the forefront of this industry for years, cut out the constant changes or at least attempt to speak to them. Show your employees they matter it will make a huge difference! Leave the bs'ing and shady dealings for home...no one is being fooled.



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