Kirkland's Reviews | Glassdoor

Kirkland's Reviews

Updated July 12, 2017
85 reviews

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W. Michael Madden
28 Ratings

85 Employee Reviews

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Pros
Cons
  • Other than low pay it's an enjoyable job (in 39 reviews)

  • Terrible pay for amount of work they want you to do (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "Very Low Pay and Limited Number of Hours You Can Work Each Week"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Houston, TX
    Current Employee - Sales Associate in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kirkland's part-time (More than 3 years)

    Pros

    They have a flexible schedule for employees.

    Cons

    Low pay with strict limits on the number of hours you can work each week. Kirkland's over-staffs their stores to restrict the number of hours any one person can get. It's typical to only get around 15 hours a week. Also, Kirkland's talks about opportunities for job growth but this is unlikely because Kirkland's looks outside the company for senior managers instead of promoting from within. I'm fortunate to work with a great store manager but the district managers are down right rude to regular team members. The district managers also treat Jr., Sr., and store managers terribly which is why I've seen so many managers come and go. They get burned out from being treated so poorly and quit.

    Advice to Management

    Stop treating your store level managers like garbage. Also, show some common courtesy and try encouraging your regular team members. We are on the front line for the company and we are the ones that work directly with the customers. It's discouraging to have district managers come in and not even acknowledge team members with a simple "Hello" and just start criticizing. It's really a shame how bad things are.


  2. "worst job ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Assistant Store Manager in Prescott, AZ
    Former Employee - Senior Assistant Store Manager in Prescott, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kirkland's full-time (More than a year)

    Pros

    Pays well for management
    Flexible schedule

    Cons

    Worst job I have ever had.

    Advice to Management

    Look at who you are hiring and make sure management is fully trained before you hire them as such.

  3. Helpful (1)

    "Better Discounts for Customers than Associates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associaate
    Current Employee - Sales Associaate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kirkland's part-time (More than 3 years)

    Pros

    See new products and the people you work with.

    Cons

    Associates get 20% off everything but associates are not allowed to use a coupons even if it is better than your own discount. Example we can't use the coupon to get 30% off a single regular priced item. Why are customers able to get better discounts than your own hard working faithful employee. You can't even get your discount online. If you try to order online and use a promo code Kirkland's will police it and you they will just cancel your order and credit your account. WTF employees are treated like roaches? Bad news for you Kirkland's you are losing sales and money? With they retail business are going why on Earth would you pass money up. Now I've heard that they are going to be banning employees use of their discount on clearance items starting next week. What's the benefit of working for you? Nothing really after years of working for you the few benefits you get are being reduced THANK YOU KIRKLANDS. Their raises are a joke. Their is little to no training. Was hired as a season. Takes years of working on the job to get trained the right way,. They just expect that you know how they want everything? Also managers sit on the office most of your shift sitting on their duffs. They claim to be doiing paperwork. No most of the time they are chit chatting amongst themshelves, doing stuff on their phone or nothing.

    Advice to Management

    Don't treat your associates or your employees like garbage. Pay them better and give your employees the option of getting the better discount with the coupon in lieu of using their employee discount. Fully train your associate whether they be seasonal or part time. You will be better off in the long run. Pay your people better


  4. Helpful (2)

    "company that needs some work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brentwood, TN
    Former Employee - Anonymous Employee in Brentwood, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kirkland's full-time (More than a year)

    Pros

    Very lean staff, ton of responsbility

    Cons

    1.) You will be underpaid as compared to the rest of the retail world. Other retailers in the greater Nashville area will take your co-workers away because they all pay more.
    2.) Once they switched CEO's the company went downhill FAST. Unrealistic financial expectations, outdated product & chaos in the supply chain.
    3.) Lack of diversity on the corporate level. Lack of diversity when considering the customer base. What made kirklands successful in the deep south years ago will not translate nationwide in the future.

    Advice to Management

    Pay your employees more. Diversify and embrace other cultures.


  5. Helpful (4)

    "Worst company I have ever worked for in my life."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Houston, TX
    Current Employee - Store Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kirkland's full-time (More than 8 years)

    Pros

    The only positives I can think of are the customers are nice and the employee discounts if you like the products .

    Cons

    Management the District Managers change constantly and that means the rules change like the wind. The district managers have very little experience but have been with the company for several years so they move them up and they have no multi unit experience. So far, the latest one has cleared 3 managers and 6 assistants.

    Advice to Management

    You keep changing all the rules. Go try and work in a real store out of your box where you have cut payroll but increased freight. Then decide how it is possible to do everything you are wanting. Most people like their jobs, not their managers! Here's your sign!


  6. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager
    Current Employee - District Sales Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kirkland's full-time (Less than a year)

    Pros

    Great people who work hard for minimal pay for the physical job performed

    Cons

    Low pay, extremely physical job, no coverage to assist customers,

    Advice to Management

    If you like to work extremely hard for minimal $$$$- apply. If not-- stay away!


  7. "Delusional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kirkland's (Less than a year)

    Pros

    Coworkers crazy enough to stick around are wonderful people to work with.

    Cons

    Practically everything else. Pay is subpar. They throw more and more work at managers and associates. They hide behind a caring culture moto but do not care about their employees, at all, nor do they stand behind them or support them in anyway. They use them when they can, and throw them away when they can, even when they have been with the company for a long time. I have seen a lot of good people mistreated and thrown to the wind without a second look. If you don't keep your head down and your mouth shut you won't last long.

    Advice to Management

    Quit patting yourselves on the back and realize you aren't all that. You treat your employees poorly. You merchandise is garbage and falls apart. Improve the quality of merchandise. Start taking care and standing behind your employees. They are on the front line busting their butts for this company. I know it will kill you but trying treating them with the respect they deserve.

  8. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Assistant Manager in Fargo, ND
    Former Employee - Senior Assistant Manager in Fargo, ND
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kirkland's part-time (More than a year)

    Pros

    Busy, working with customers, physical work

    Cons

    Manager did not follows rules

    Advice to Management

    Upper management


  9. Helpful (2)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Product and employees discount. That's about it. Would not recommend working here. No other positives to write about. Do not recommend

    Cons

    Company does not take care of the employees. No loyalty for hard work. Long hours for managers with little rewards.


  10. Helpful (2)

    "Worst company ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service/Sales in Marietta, GA
    Current Employee - Customer Service/Sales in Marietta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kirkland's part-time (More than 3 years)

    Pros

    Flexible schedule when they feel like it.

    Cons

    They treat employees terribly. They pay horribly. The corporate culture is Hellish.

    Advice to Management

    Get some inhumanity


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