Kirkland's Reviews | Glassdoor

Kirkland's Reviews

Updated May 16, 2017
63 reviews

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2.0
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W. Michael Madden
12 Ratings

63 Employee Reviews

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Pros
Cons
  • Other than low pay it's an enjoyable job (in 36 reviews)

  • No respect of family/work life balance (in 14 reviews)

More Pros and Cons

  1. "Company over Faith or Family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Sunbury, OH
    Current Employee - Assistant Store Manager in Sunbury, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Kirkland's part-time (More than a year)

    Pros

    The only positive thing I can say about this company is it is "flexible" if you are a part-time sales associate and needing no more than 15 hours per week.

    Cons

    No benefits even when forced to work 35+ hours weekly. No work-life balance. Company DENIES your request to attend Sabbath services, weekly.

    Advice to Management

    The way upper management treats store-level employees is contemptuous and borderline illegal. You drive away true talent. Not the Christian company you pretend to be!


  2. Helpful (2)

    "Store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Houston, TX
    Current Employee - Store Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Kirkland's full-time (More than 3 years)

    Pros

    Employee discounts on products are the big win. Offers flexible schedules for part time team members. The company still closes on Easter and Christmas.

    Cons

    The company says 45 hours for store manager but most managers work 50+ hours a week on salary and it is difficult for managers to actually get the time approved for vacation. There is no work life balance because of the company and the upper management expectations. The company is stating that tasks must be completed while we are open which means we cannot help our customers as we have in the past and they add more tasks with less payroll hours.

    Advice to Management

    Work in a store as the MOD and try to run this new business model. The way it was when you were a manager is not the same today!


  3. Helpful (1)

    "Senior Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Assistant Store Manager in Austin, TX
    Former Employee - Senior Assistant Store Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kirkland's (More than a year)

    Pros

    The merchandise was tasteful. Pre printed signs were a bonus. Hours are very flexiable.

    Cons

    Lifting heavy furniture, while negotiating a ladder in an overcrowded warehouse was challenging.

    Advice to Management

    Please trust your employee, don't sit for hours reviewing security camera's to see what you did, so you could pick your actions apart. Please quit being argumentative. Work, when you are part of the labor force, don't sit on the phone for HOURS. Train, when training is required. Credit cards should be a tool to help the customer, not a guillotine held over your head if you did not persuade a customer into opening a 27% a year Wells Fargo Account. $100 a month bonus is a joke. Manager was very accommodating to time off, so much so, he forgot to change the schedule, leaving the shift scrambling to fill the spot.


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  5. Helpful (6)

    "Little hope..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Kirkland's full-time (More than 3 years)

    Pros

    Great CEO
    Potential to be a great competitor in the industry if they can get aligned in their strategic planning... trusting each other and backing each other
    Making some great buys lately - you can see in the new product in stores

    Cons

    Knee-jerk decisions made constantly
    High stress environment
    No respect of the voice of experts
    Very low pay
    No respect of family/work life balance. I was expected to be available at all hours of the day (and night) no matter what.

    Advice to Management

    Pay attention to when things started going downhill.
    10+ people leaving a department is a BIG sign.
    A department is a reflection of it's leadership.
    You had some INCREDIBLE talent that got away... Have open conversations with your people. Creating a collaborative, positive environment will only make employees work harder.


  6. Helpful (2)

    "Southern hospitality"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchant in Nashville, TN
    Former Employee - Merchant in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kirkland's full-time (More than 3 years)

    Pros

    -national brand recognition on resume
    -close knit team environment

    Cons

    -polite to your face, but coworkers quick to talk about you behind your back

    -all of merchandising department does majority category businesses with one vendor, who happens to be in direct relations to Senior management; unheard of in other major retailers but because of the familial environment it somehow makes it okay

    -cliqueish environment; if you don't sit with the cool girls you won't go anywhere in your career

    -no room for promotions or upward advancement; need to learn to train employees better; only way to get promoted is for someone to leave the company or die since buyers have been there 5-10 years

    -no work/ life balance; expect to get your job done and other people's too and then some

    -company is a sinking ship; every retailer is doing the same thing and no product differentiation

    -don't care about your position; you are a cog in the wheel of grand scheme of things-they will get rid of you in a heartbeat and find any excuse to let you go

    Advice to Management

    Hire real leaders that know how to manage their team better and not "play favorites" to staff that kiss-up at opportune times


  7. Helpful (1)

    "Think very hard about if you want to work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Algonquin, IL
    Former Employee - Assistant Manager in Algonquin, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The discount is fantastic on already low price and most of the time coworkers are fantastic and fun to work with. Customers are great as well, lots of fun to help people decorate their spaces. It was very rewarding seeing people happy when designs came together.

    Cons

    The pay is very low for the amount of work that is expected of you. Team members and assistant managers get the low end of everything and are expected to do a lot more for a lot less. Things are always changing which isn't necessarily a bad thing it just gets exhausting when things change so frequently. And unfortunately your schedule is never how you want it to be. They have a problem finding people to work there because of the age requirements. I needed more hours than I was given.

    Advice to Management

    COMMUNICATION goes a long way. Don't expect people to stay when you don't treat them fairly. Be more of a leader than a boss. No one likes to be treated like children be people they work for. It's retail, at least try to be laid back and have a little fun. You can do that and still follow the rules.


  8. "Holiday job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member/Sales Associate in Saint Paul, MN
    Former Employee - Team Member/Sales Associate in Saint Paul, MN

    I worked at Kirkland's (Less than a year)

    Pros

    Easy hours. Good Discounts. Fun products

    Cons

    Bad management, bad communication, lazy staff


  9. Helpful (1)

    "So so job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbia, SC
    Former Employee - Anonymous Employee in Columbia, SC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great for public interaction. Good discount

    Cons

    Pay in way to low for the amount of physical work they require. They took paid vacation from part time employees

    Advice to Management

    Increase pay. Be nicer to employees offer benefits of some sort to employees


  10. Helpful (1)

    "Corporate Cares About Corporate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Floor Team Member in Chesapeake, VA
    Current Employee - Sales Floor Team Member in Chesapeake, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good retail learning experience of what and what not to do regarding customer service, etc.

    Cons

    Managers are very often late in arriving to open up the store. This leaves staff waiting outside the doors or in their vehicles. Morning runs to the bank to make deposit leaves staff outside the store until manager returns. This takes away from valuable time replenishing stock, etc. Weekly deliveries of new stock (200-300 boxes) and lack of hours to open and shelve leave the stock room area a accident waiting to happen. Often nearly trip over trash left all over the floor.

    Advice to Management

    Don't have staff scheduled to work until thirty minutes after your bank runs, lateness, etc.


  11. Helpful (3)

    "Poor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Austin, TX
    Current Employee - Part Time Sales Associate in Austin, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Kirkland's part-time (Less than a year)

    Pros

    Leave smelling like store
    Get employee discount.
    Fist pick of cute merchandise.
    Coworkers are really nice and helpful.
    That's it.

    Cons

    Too much merchandise for a small store everything is always cluttered.
    Constantly moving everything around in store hard to keep up with only working part time.

    Advice to Management

    Training needs to be more efficient. Learn to build your employees up instead of putting them down and then expecting 100% prediction.


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