Kit and Ace Reviews | Glassdoor
Kit and Ace Reviews
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    Kit and Ace Reviews

    Updated June 28, 2018
    119 reviews

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    2.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Paul Wilson
    33 Ratings

    119 Employee Reviews

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    Pros

    • "There were no pros to my time at Kit and Ace" (in 8 reviews)

    • "Mostly chilled out atmosphere at my department at HQ, the people I worked with directly were great ie" (in 6 reviews)

    Cons

    • "When the first set of lay offs happened, the management team had to work every day, all day" (in 8 reviews)

    • "Shop Director was very select about her team; it seemed like if you followed her without question, you'd be taken care of otherwise not so much" (in 6 reviews)

    More Pros and Cons

    1. Helpful (4)

      "Amazing Opportunities if You are Self-Motivated"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Shop Director
      Current Employee - Shop Director
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      I've read most of the reviews on Glassdoor, and while I completely understand where most of them are coming from, I also think they're somewhat misguided. Mind you, this is coming from a Shop Director who opened one of the first shops in the US and recently found out my shop will be closing soon.
      -Personally, this company has given me the opportunity of a lifetime--to run an entrepreneurial business with guidance and support--and one in which my livelihood is not at stake (thanks Wilson family!)
      -The pay, benefits, and other perks (connecting with local heavy hitters, free product, free meals, opportunities to plan events, positive work environment, Landmark) are absolutely incredible. I know people who work for high-end designers who are not compensated as well as we are. For all members of the shop team, this job is relatively cushy. I understand that this may differ on a shop-by-shop basis, but generally speaking
      -If you work hard and demonstrate strength in a particular area, you will absolutely be rewarded--with opportunity to excel in that area. Sometimes that leads to a promotion depending on what roles are available in your area. But in my experience, hard work doesn't go unnoticed. I was given several opportunities outside my job description that gave me the opportunity to go above and beyond and truly let my colors shine through. While I haven't been promoted, I consider those experiences not only resume builders, but growth drivers.
      -You will learn and grow exponentially. Just the sheer amount of product and operational knowledge needed to be on the team can feel daunting--but if you're motivated and sharp, you'll get the hang of it!

      Cons

      -The restructuring was difficult and not handled well in many instances. While business is business and there's no such thing as job security, the layoffs left many teams running too lean, and they eventually had to re-hire.
      -Landmark shouldn't not be required--if HQ simply took away that verbiage, I think it would remove a lot of the negative "cult-y" stigma around Landmark and also make people more prone to go in general as it's a paid-for trip.
      -HQ should've been clear from the get-go that brand showrooms would have temporary leases. HQ acts like this was the case all along, but there wasn't actually transparency around this topic.

      Advice to Management

      Our new President, Wendy, shows all the signs of being an incredible, transparent, truly Level 5 Leader--which is absolutely what we need now.
      As an SD, I know it would be beneficial for my team to know that accountability/feedback goes both ways. It would be great if the team could have a quarterly or semi-annual touch base with DDs to give feedback on SDs/HQ/general shop ops.

    2. Helpful (1)

      "Great Place to Learn and Grow"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Disapproves of CEO

      I worked at Kit and Ace full-time

      Pros

      You meet great people. Learn a lot.

      Cons

      Not honest about the future of the company.

    3. Helpful (1)

      "A Company Finding Itself"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Kit and Ace full-time (Less than a year)

      Pros

      One of the biggest pros of the company at the time was that they really wanted to empower the employees to ingrain the retail locations into the local culture of the city they were located in.

      Cons

      The company culture was all over the place and priorities and vision changed on almost a monthly basis.

    4. Helpful (1)

      "Decent Job, Could have been MUCH better"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Showroom Lead
      Former Employee - Showroom Lead
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Kit and Ace full-time (More than a year)

      Pros

      Hours, Discount, Networking, Events, Community

      Cons

      False sense of growth opportunities
      Lack of communication from upper management

      Advice to Management

      Know who your good people are and value and develop them.

    5. Helpful (1)

      "Junior Shop Director"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Kit and Ace full-time

      Pros

      There were no pros to my time at Kit and Ace

      Cons

      Pretentious, rude and unethical come to mind.

      Advice to Management

      Honestly, just give up at this point. You're a joke.

    6. Helpful (1)

      "Was a great company at the start"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend

      I worked at Kit and Ace full-time (More than a year)

      Pros

      Fast pace environment that fosters quick learning

      Cons

      Constant lay-offs! The company never really took flight and went it started to crash the employees got the worst of it.

    7. "Fun While it Lasted"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Kit and Ace part-time

      Pros

      Great boss, great team, good work environment, good product

      Cons

      Smaller discount for part time employees

    8. "Corporate Leadership and Strategy Needs Work"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Kit and Ace full-time

      Pros

      Great support from local management.

      Cons

      Odd company ties to new-agey philosophy.

    9. Helpful (1)

      "Could've been great!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Shop Manager in Detroit, MI
      Former Employee - Shop Manager in Detroit, MI
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Kit and Ace full-time

      Pros

      This company was amazing to work for! The training, salary, benefits, and the culture was unparalleled.

      Cons

      Issues with executive leadership forced every shop but those in Canada to shut down.

      Advice to Management

      Slow down, and simply get it right.

    10. Helpful (1)

      "Designer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Kit and Ace full-time

      Pros

      The company contributed to their employees growth via helpful workshops, shop events etc.

      Cons

      Communication throughout the company was poor, as well as HQ's response to feedback.
      The concept is too ambiguous and the price point is too high.

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