Kiwi.com Reviews | Glassdoor

Kiwi.com Reviews

Updated May 14, 2018
88 reviews

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3.2
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Oliver Dlouhy
47 Ratings

88 Employee Reviews

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Pros
  • Also including very pleasant office space in Brno Campus which is even dog friendly, which I totally adore (in 14 reviews)

  • Beautiful work premises, free coffee, fresh fruits (in 9 reviews)

Cons
  • Zero work/life balance, The schedule of shifts is simply terrible - 9 night shifts in 10 days (in 4 reviews)

  • Top management pushes travel consultants to ask for a review when they are in communication with customers (in 6 reviews)

More Pros and Cons

  1. "Great company with good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CS Specialist in Brno (Czech Republic)
    Current Employee - CS Specialist in Brno (Czech Republic)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Kiwi.com full-time (Less than a year)

    Pros

    Flexible when it comes to schedule, good management.

    Cons

    Haven't encountered any so far.


  2. "Three different roles with the company, enjoyed them all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vendor Manager in Brno (Czech Republic)
    Former Employee - Vendor Manager in Brno (Czech Republic)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kiwi.com full-time (More than a year)

    Pros

    Wonderful people from all over the globe, stylish modern offices, innovative culture, dog friendly, free fruit and refreshments, genuine opportunities for career progression, great company parties, approachable and smart CEO and C level who genuinely care about the company

    Cons

    Still growing and learning as a company so not all processes are perfect yet, 4 weeks holiday, working conditions dependent on role and department.

    Advice to Management

    Systems and processes within CS and orders need to keep being improved to match the brilliance of the technology that drives the website. Customer experience and retention could be improved, as well as handling times being reduced, with CRM to replace the current tools used. Good luck for the future, it was a pleasure to work for the company and be part of the journey for over 2 years. Happy 6th birthday!

  3. Helpful (3)

    "corporate toxic enviroment just without suits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kiwi.com full-time

    Pros

    If you are from other country DON´T go there.

    Cons

    Enviroment here sucks and salary is low for Brno. Especially CS/BO are super tracked even bathroom brakes. Countless managers constantly creating some crap that everyone knows wont work. People are bulliet for not following that and in few months this process is gone and create another crap. Rest of company is looking at you with despect. Countless promisess just minor change important stuff without improvement.


  4. "Good, but there's still a lot of room for imrovement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Brno (Czech Republic)
    Former Employee - Customer Service Representative in Brno (Czech Republic)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Kiwi.com full-time (More than a year)

    Pros

    - Fantastic people and colleagues;
    - Spares no expense for company parties;
    - Social activities and initiatives;
    - Very good and extensive training;
    - Great atmosphere in the office: young, multicultural, very chilled and not corporate at all;
    - Friendly and nice HR department;
    - Nice-looking office;
    - No more night shifts!

    Cons

    - The new workforce tool makes little to no sense;
    - Salaries should be higher, esecially for foreign language speakers;
    - Only 4 weeks of paid holidays;
    - A lot of confusion in general sometimes in why processes are changed, removed or implemented, and KPIs anways change;
    - The Customer Suport department is treated as the scum of the comany, or that's the feeling sometimes;
    - Some promotions are still made "under the desk";
    - Promises are not always be kept;
    - The policies are not that customers-oriented like it used to be;
    - Quality scorecards are, for some reason, given more importance than the actual work and the customers' hapiness.

    Advice to Management

    - Try not to hire external people for responsibility roles: promote your most valuable employees and make them feel that they're really important;
    - Listen more to your employees and try not to giive them the usual "standard" answers;
    - Be more transparent in the internal recruitment processes.


  5. "Good potential, not good execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brno (Czech Republic)
    Former Employee - Anonymous Employee in Brno (Czech Republic)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Kiwi.com full-time

    Pros

    Very fast growing company with a Silicon Valley vibe;
    Interesting industry (Travel) and will to disrupt it.
    Young founder and management;
    Nice office;
    Good tech devices.

    Cons

    The company is based out of Brno (Czech Republic), so be prepared for that; Kiwi.com has grown so fast in the past years that it's probably grown too fast - leaving off the table the interest for the employess, focusing only on money.
    (Speaking of which, they might be looking for selling the company - just fyi)
    People are promoted based on friendship and not real value.
    Very high turnover rate.
    Salaries are low (but it's also Czech Republic, so it's normal).
    Perks of nice office are not always what they look like - e.g. fresh fruit brought in once a week disappears after 5 minutes.
    Overall, good experience for sometime if you're already based in Brno, but I wouldn't recommend moving just for a job at Kiwi.com

    Advice to Management

    Focus more on people satisfaction and career advancements. Place better people manager in top positions - companies are made of people and you need them to be satisfied if you want them to stay.


  6. Helpful (2)

    "One of the worst jobs in Brno"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Brno (Czech Republic)
    Former Employee - Travel Consultant in Brno (Czech Republic)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kiwi.com full-time (More than a year)

    Pros

    - It used to be friendly and nice environment but even that faded away
    - One pro can be that it can truly teach you how bad can a job get

    Cons

    - way below average salary, no increase even after few years
    - absolutely no way to get promoted if you are not friends with management. Promotions in this company have nothing to do with skills.
    - you do not feel as a person, you only feel as a number in excell sheet
    - the most horrible shiftplan I have ever seen, they really plan your shifts on the verge of what is still legal
    - unprofessional management who lacks any relevant people skills, they will lie to you 24/7 that you are next in line for promotion just to keep exploiting you

    - while I was working there, I was forced to write a positive review here, so my guess is that 90% of the positive reviews here are not sincere

    Advice to Management

    Stop treating employees like garbage and maybe most of them will stop running away in probation period. Also it isnt 2010 anymore, so the salaries you pay should not be as well.


  7. Helpful (1)

    "Employees are replaceable here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Order Processing Specialist in Brno (Czech Republic)
    Current Employee - Order Processing Specialist in Brno (Czech Republic)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Kiwi.com full-time (Less than a year)

    Pros

    - good benefits: multisport card, free coffee, fruits, game room, dog friendly office
    - good athmosphere
    - sometimes there are interesting tasks to solve - yes, there are!

    Cons

    - being a foreigner in BO - most people are Czech, and they really don't like speaking in English (it's different in other departments, especially at Travel Consultants)
    - weak and untrained vendors, who makes the whole company's life harder
    - too many promises
    - management doesn't care about the hardworking people
    - employees must be rather robots than humans
    - no support for Czech language learning - shifts are always different, it's impossible to plan with, you never know when you will be working next month.
    - no flexibility from management

    Advice to Management

    Dear Management,

    If you want good for your customers (aka passengers), you need to look for other solutions than figuring out the times when we can have lunch (10 in the morning for morning shifters?), when we can have breaks (I seriously can't go out to the toilet within the 1st and last hour of my shift?). This is for robots, but unfortunately no robots work in CS/BO, but humans. Provide a better training to vendors, make people to think logically, so the passengers will be happy as well. You shouldn't hire every people from the streets.
    You should also reward employees who work hard - if you don't do this, these people will leave pretty soon from the company to somewhere else where they get more respect. Maybe you think people are replaceable - they are, but just have a look at Manila BO team how much time they needed to get to that point where they don't make mistakes in every cases they touch.

  8. Helpful (2)

    "Affiliate Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brno (Czech Republic)
    Former Employee - Anonymous Employee in Brno (Czech Republic)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kiwi.com full-time

    Pros

    Nice building and social events and a bit too relaxed work from home culture, food is provided in the building at a low price but don't expect high quality.

    Cons

    Friends and Family sort of company, no career progress, many people who happened to be there at the beginning in the wrong places, low pay, Brno itself is expensive city and has nothing to offer back in return. Also if they promise you anything make sure it is in writing and the manager of your manager knows about it cause lying seems to be ok there.

    Advice to Management

    Keep doing what you doing


  9. Helpful (2)

    "travel consultant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Kiwi.com full-time

    Pros

    nice co-workers and nothing more

    Cons

    unorganized, delayed payment, bad shift planning


  10. Helpful (1)

    "Kiwi.com is a fast growing company in the travele industry."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Brno (Czech Republic)
    Current Employee - Team Manager in Brno (Czech Republic)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kiwi.com full-time (More than a year)

    Pros

    Kiwi has a nice and friendly atmosphere where foreigners are more than welcomed and your advantages are respected and credited.
    Nice benefits.

    Cons

    Although Kiwi.com has a nice atmosphere it has not much space for you to grow either to develop your self.
    You can only change department which will not much change your routine and won't teach you a lot.
    No Salary reviews and no raises although you exceeded your job and you're helpful and hardworking.

    Advice to Management

    You are trying hard, but I guess you can start to reward your employees for their hard work, and by rewarding, I mean money and salary raise because this is a real world and to live you need money.
    So whenever, you do not do those many good people will leave because simply their skills are not paid for enough.
    Respectfully,


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