Kiwi.com Reviews

Hello,

Thank you for your feedback and great to hear that you enjoyed your time at Kiwi.com. Of course we would love to know how we could make some improvements that may have made your four star experience a five star so please feel free to get in touch with me directly with any ideas or recommendations: ben.smith@kiwi.com

Also allow me to thank you for your time working with us and wish you the best of luck in your future.

All the best

Ben... MoreLess

Thank you for taking the time to write a review. We are constantly improving our systems and management indeed!
Our company has only a brief history of about 6 years and knowing how extremely dynamic it is, we can say that our leaders, as well as systems, grow with it. This applies not only to the company management but also the management in Customer Support.
Here in Customer Support, we are constantly seeking opportunities to improve and we are trying to find new ways how to achieve our goals. In fact, most of our biggest improvements and plans are presented during All Hands meetings and in CS Newsletters.
Nevertheless, we know that there is always some space for improvement and we are open to any suggestions, ideas, or feedback from the bigger picture if you will. So please do not hesitate to reach out to me if you have anything specific on your mind, which could help us improve. Once again, thank you. Kamil.... MoreLess

Hi, thank you very much for such great review! We work really hard to have the best possible environment here in Kiwi.com so I am glad to see that reflected in your feedback. As you said, many things took a turn for the better and I will make sure we keep improving day by day. I will be sharing your feedback also with our Training and Development team so that they can reflect on it as well. Thanks again, Kamil.... MoreLess

Thank you for taking the time to leave a review about your employment at kiwi.com. We really appreciate your feedback and it’s great to hear that you enjoyed our offices and your colleagues. Of course we always want to work on parts that did not work out as you expected so should you wish to provide more detailed information on your experiences here then I’d be very happy for you to contact me directly ben.smith@kiwi.com, so we can work on some of your suggestions.... MoreLess

Hello, thank you for leaving a review. It's nice to read about so many positive things that we have and cherish in our company. I also value the negative feedback that you provided and I would like to assure you that it does not go unnoticed.

I do realize that there are stricter rules applied to customer support roles when it comes to planning shifts, breaks and lunches. This is because customer support comes with the need to be there for the customer at any time and we need to cover the whole day to provide the support. Imagine if most of the employees took a break or went for lunch at the same time, there would be hardly anyone to help the customers who need us. For that reason, we use the latest tooling to prevent such situations. But at the same time, we make sure that all the breaks are aligned with the labour code.

As for the punctuality - it plays a key role because thanks to that we know we have the right people in the right place.

Saying all that it does not mean that we are prioritizing our customers over our employees - we do our best to satisfy the needs of both the parties by planning carefully. We are also trying to improve all the time so if you would like to discuss this matter further, do not hesitate to contact me on my email kamil.jagodzinski@kiwi.com.... MoreLess