Kiwi.com Reviews | Glassdoor

Kiwi.com Reviews

Updated January 15, 2019
105 reviews

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3.6
StarStarStarStarStar
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Kiwi.com CEO Oliver Dlouhy
Oliver Dlouhy
56 Ratings

Employee Reviews

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Pros
  • "great atmosphere, young collective, smart people eager to learn and work hard, beautiful offices, dog-friendly space" (in 16 reviews)

  • "Beautiful work premises, free coffee, fresh fruits" (in 10 reviews)

Cons
  • "Top management pushes travel consultants to ask for a review when they are in communication with customers" (in 9 reviews)

  • "Zero work/life balance, The schedule of shifts is simply terrible - 9 night shifts in 10 days" (in 4 reviews)

More Pros and Cons

  1. "Good for beginners"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Brno (Czech Republic)
    Former Employee - Travel Consultant in Brno (Czech Republic)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kiwi.com (Less than a year)

    Pros

    nice people, dog friendly environment

    Cons

    good option for young ppl or students

    Kiwi.com Response

    Jan 17, 2019 – Senior Operations Manager

    Hello,

    Thank you for your feedback and great to hear that you enjoyed your time at Kiwi.com. Of course we would love to know how we could make some improvements that may have made your four star... More


  2. "Chaotic Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Python Developer
    Former Employee - Python Developer
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Kiwi.com full-time (Less than a year)

    Pros

    Friendly environment, technologically up to date

    Cons

    Poorly organized, no performance evaluations, poor teamwork

  3. "Getting better"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kiwi.com full-time (More than a year)

    Pros

    Working on improving their systems and management

    Cons

    Customer Support management is all about the look, rather than being actually about improvement.

    Kiwi.com Response

    Jan 3, 2019

    Thank you for taking the time to write a review. We are constantly improving our systems and management indeed!
    Our company has only a brief history of about 6 years and knowing how extremely... More


  4. "Great career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brno (Czech Republic)
    Current Employee - Anonymous Employee in Brno (Czech Republic)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kiwi.com full-time

    Pros

    The company is still young and grows fast which helps people develop their skills by offering a lot of new internal positions.

    Many things have improved in the past year in Customer Support - changes are now managed much better which leads to relaxed atmosphere on the floor.

    The company also provides a huge variety of benefits - parties, teambuilding, free coffee & tea, free fruit, dog & child friendly environment, regular all hands meetings lead by CEO, lunch vouchers, own bistro, free sauna & gym in the office, business trips to locations of our partners (Manila, India)

    Cons

    Trainers could spend some time with people on the floor to be up to date

    Kiwi.com Response

    Dec 19, 2018

    Hi, thank you very much for such great review! We work really hard to have the best possible environment here in Kiwi.com so I am glad to see that reflected in your feedback. As you said, many things... More


  5. "Travel Consultant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kiwi.com full-time

    Pros

    Building was nice and the colleagues as well.

    Cons

    Everything, from management to the job itself.

    Kiwi.com Response

    Jan 2, 2019 – Senior Operations Manager

    Thank you for taking the time to leave a review about your employment at kiwi.com. We really appreciate your feedback and it’s great to hear that you enjoyed our offices and your colleagues. Of... More


  6. "The best company I ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brno (Czech Republic)
    Current Employee - Anonymous Employee in Brno (Czech Republic)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kiwi.com full-time (Less than a year)

    Pros

    great atmosphere, young collective, smart people eager to learn and work hard, beautiful offices, dog-friendly space

    Cons

    The workload could be higher from time to time, things and processes are changing fast


  7. "Great company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brno (Czech Republic)
    Former Employee - Anonymous Employee in Brno (Czech Republic)
    Recommends
    Approves of CEO

    I worked at Kiwi.com (More than a year)

    Pros

    Great working international environment.
    Nice benefits package.
    Career growth

    Cons

    Management has a lot to improve especially in customer service. Shifts, scheduled breaks etc.
    Only 20 days vacation.

  8. "Great job but not for CS..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kiwi.com full-time

    Pros

    The company is really friendly, the atmosphere is fresh and the leading of the small teams are amazing people. You can count on the help of others. Even though the company grows, they try to preserve the small company culture which is not always possible, but they try.

    Cons

    When you are thrown into real on-floor life as CS, you find out that on 12 hours shift you have only small breaks and lunch short. The breaks are planned by computer and is is the problem if you are not on time. You can take a dog to work but imagine that your dog is here 12 hours and you have this amount of time to walk the dog. The question is, who will go to pee this time? Other departments have a better life, but CS is really slavery and the demands are great.

    Advice to Management

    Try to adjust a human face to the hard CS work life.

    Kiwi.com Response

    Dec 12, 2018

    Hello, thank you for leaving a review. It's nice to read about so many positive things that we have and cherish in our company. I also value the negative feedback that you provided and I would like... More


  9. "One of the best companies in Czech Republic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kiwi.com full-time

    Pros

    The company is really straightforward with their employees and the product is amazing as the vibes in Kiwi.com

    Cons

    Conditions foremployees are not the same.


  10. "Very nice projects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kiwi.com full-time

    Pros

    All about the environment and organization flow.

    Cons

    Some benefits politics and the distance from other offices.