Klarna Reviews

Updated May 6, 2021

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3.9
76%
Recommend to a Friend
75%
Approve of CEO
Klarna CEO and Founder Sebastian Siemiatkowski
Sebastian Siemiatkowski
325 Ratings
Pros
  • "Exciting and fast-paced company to work at(in 46 reviews)

  • "Large and fast growing company where a lot of things are happening(in 17 reviews)

  • Cons
  • "Poor middle management with low understanding of issues(in 17 reviews)

  • "Toxic culture, micromanagement and minimal career progression unless you are Swedish, white or male(in 14 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      H

      Mar 22, 2021 - Business Analyst in Stockholm, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really great collegues and office

      Cons

      Difficult to be taken serious as woman with high ambitions

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    2. 4.0
      Current Employee, more than 5 years

      Challenging yet Chaotic

      Apr 29, 2021 - Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      working with some of the smartest people in their fields

      Cons

      pay is below par for Americans

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    3. 2.0
      Current Employee, more than 1 year

      If you’re looking for a fintech start-up, keep looking

      Mar 21, 2021 - Commercial Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - fair compensation - solid talent in the US - sales team is pretty good (yes they’re buying market share, but they’ve done a good job digging legacy Klarna out of the hole that the company put itself in)

      Cons

      - politics and bureaucracy are at the core of the company; ways of working are out of touch and inefficient (a lot of this comes from HQ in Sweden) - very difficult to make decisions without approval from the bureaucracy; results in limited personal growth - the company’s reputation is decreasing fast in the industry/among partner orgs (ex: “it seems that Klarna has been in a re-org for 3 years straight”)

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      7 people found this review helpful
    4. 4.0
      Current Employee, more than 1 year

      Team culture is great, US leadership is tone deaf

      Mar 12, 2021 - Commercial Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Super flexible working schedule, usually a good work life balance, great team culture, really diverse, talented and friendly colleagues. The US has also finally started to operate with a bit of autonomy from the Swedish HQ office, giving the business a more tenured feel while still being able to pivot quickly like a start up.

      Cons

      US leadership is tone deaf and wholly out of touch with the people on the ground doing the work to keep clients happy and engaged. US leadership is not very other-centered and there is no leading with empathy.

      2 people found this review helpful
    5. 5.0
      Current Employee, less than 1 year

      What a Wonderful Company!!!!

      Apr 6, 2021 - Analyst in Columbus, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work Environment, Work/Life Balance, Culture, Career Path.

      Cons

      US salaries compared to competitors and counterparts in Europe.

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    6. 5.0
      Current Employee, more than 1 year

      Fast Growing, Need All Hands on Deck Environment

      Feb 9, 2021 - Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -It is easy to see how your work can make an impact as our leadership team errors on the side of being more "in the weeds" than not and good efforts are frequently acknowledged. -You'll feel well supported from your team lead and skills lead who help guide your personal and professional journey. -Maternity/paternity leave is top notch. -The vacation policy is expansive but technically finite which allows people to actually use it rather than what I've experienced at companies with "unlimited" PTO.

      Cons

      -With the exciting growth, it is easy to feel disconnected from parts of the business -Compensation is average at best

      1 person found this review helpful
    7. 4.0
      Former Employee, less than 1 year

      Great

      Apr 2, 2021 - Administrative Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It was a great time

      Cons

      Long days working was hard

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    8. 5.0
      Current Employee, more than 1 year

      Stable and relaxing environment with a changing pace.

      Feb 10, 2021 - Customer Service Specialist in Columbus, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Personal responsibility. Growing Culture. Enjoyable.

      Cons

      Fast pace can override the support.

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      1 person found this review helpful
    9. 5.0
      Current Employee, more than 1 year

      Great Company with great leadership and great vision

      Sep 17, 2020 - Commercial Associate in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company is fully of highly motivated and driven people who make the work place very fun to work in. People are always there to help with anything at any time of day. Company looks after their employees and creates fun and unique events for employees. Smoooth Week was the most fun I've ever had at work. Company is growing rapidly and there is full support of entire HQ behind the US team and its very easy to get things done. Really great product and very ambitious plans. Leadership is really good - very talented and dynamic, both at the C-Level and Mid/ Upper Management levels Great flexibility in career path - Its very easy to transfer between departments

      Cons

      Can be very fast moving at times. Sometimes hard to keep up HQ is in Europe and sometimes there is little communications between the different markets

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      2 people found this review helpful
    10. 5.0
      Current Employee, more than 1 year

      Great place if you want to be challenged every day

      Feb 2, 2021 - Solutions Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Fact-paced (can be chaotic in a good way) and very challenging environment - Lots of challenges to solve so opportunity for career development is big - Work with people from around the world - A lot of autonomy and accountability

      Cons

      - Hours can be longer for some teams vs others

      1 person found this review helpful
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