Klarna Reviews

Updated Jul 8, 2020

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3.3
60%
Recommend to a Friend
46%
Approve of CEO
Klarna CEO and Founder Sebastian Siemiatkowski
Sebastian Siemiatkowski
160 Ratings
Pros
  • "Fast paced environment, freedom to try different ideas, teams composed of professionals with different skill sets(in 36 reviews)

  • "Killing checkout products and great people to work with(in 18 reviews)

Cons
  • "Poor middle management with low understanding of issues(in 15 reviews)

  • "the CEO; the Swedish version of Elizabeth Holmes (in some sense)(in 10 reviews)

More Pros and Cons
  1. Helpful (22)

    "Swedish people are cool"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Fraud Analyst in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Klarna full-time for more than a year

    Pros

    Klarna is an exceptional company to work for. It is completely unlike any company I've ever worked for especially in Columbus, OH. I really miss the atmosphere, the environment, and the culture. As a data person, it was very convenient to be able to reach out to various engineers to get things accomplished right away. Klarna has a lot of talented, intelligent people on the cutting edge of newest technologies and approaches to data. I am now at a large company that's been around for decades and we are just now moving in the same direction of Klarna in terms of improving our data infrastructure with speed and efficiency in mind. Working at Klarna was very challenging but it was really fun. I felt like I was going into work everyday trying to solve really cool puzzles. I traveled to Sweden and the country and people are just best in the world. There were several other perks as well. I enjoyed the job and the company very much.

    Cons

    Klarna has made a niche in the Nordics and other European markets and they are very aggressive in the U.S. Given their infancy into the U.S. market, it was very difficult gauge the success of the company. I dealt with fraud prevention strategies and it seems like the move to put chips in cards made the online space a haven for fraudsters which is difficult for companies like Klarna. This made the job very challenging especially if there were limited data points to work with. Despite this, I really miss the company and I feel like it was the best experience of my career.

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  2. Helpful (5)

    "Amazing company, terrible organization"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Commercial Sales Associate in Columbus, OH
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Klarna full-time for more than a year

    Pros

    I worked at Klarna for just over a year. In my time there I was able to thoroughly be immersed in B2B sales and learn a ton about the eCommerce space. You work with exciting companies and there is potential for personal growth. Worked with an amazing team who all worked hard and continuously wanted to please management and impress the top dogs. Great work life balance, PTO, parental leave, and a decent starting salary. They provide you with the right tools and equipment you need to successfully execute your job. There were a lot of travel opportunities and they created amazing camaraderie amongst teams with the company culture.

    Cons

    The start up culture created a fast paced environment which unfortunately caught up to them. The CEO and all of management is too caught up in being the same as the competition which made us feel like we were dogs chasing our own tail, it was fun but always chasing. Does not have a sales oriented mindset which created a disconnection between the sales and marketing teams. Internal communication was terrible. Impulsive decisions made by the higher ups without anyone telling them to consider the consequences have led them to a pivotal point in the success of the company. They have the talent and people willing to work hard but don't know how to execute. Sometimes it felt like they spent money to literally just spend it. There was no real budget, and they are too busy trying to look like a cool brand rather than running a great company

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    Klarna Response

    May 14, 2020Org &. Leadership

    Hi, Thank you for taking the time to provide your feedback. It’s helpful for us to understand what’s working and what we can do better to make Klarna an even better place to work. We’re glad to see that you appreciate the people, growth opportunities and benefits. We do understand that the recent company changes have been challenging and that our internal communication can be improved, which is something we’re continuously evaluating. We keep your feedback in mind for the future. Best regards, Klarna

  3. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fraud Investigator in Columbus, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Klarna full-time for less than a year

    Pros

    Very flexible schdule, great benefits, great environment to be in, free coffee, good PTO

    Cons

    Pay could be a little better

    Klarna Response

    May 14, 2020Org &. Leadership

    Hi, We're glad to see that you enjoy working with us. Thank you for sharing! Kind regards, Klarna

  4. Helpful (2)

    "No job security"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Commercial Sales in Columbus, OH
    Negative Outlook
    Disapproves of CEO

    I have been working at Klarna for more than a year

    Pros

    Working in the US with people who understand the US was a wonderful experience.

    Cons

    The headquarters is disconnected and does not understand how business worked with it the United States.

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    Klarna Response

    February 7, 2020Marketing Manager

    Hello, Thank you for sharing your feedback about your experience at Klarna. We do welcome both positive and constructive feedback about how we can make Klarna an even better place to work. We are very happy to hear that you enjoyed working with our team here in the U.S. We understand your concerns about recent company changes and some of the challenges associated with working as a global company. We are taking steps to continue to assist those impacted by those changes and will keep this feedback in mind going forward. Best regards, Klarna

  5. Helpful (3)

    "Exciting startup, disembodied leadership"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Fraud Analyst in Columbus, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Klarna full-time for more than a year

    Pros

    A fun and growing place to work with people actively engaged in bettering and building a team environment.

    Cons

    Leadership has a slight misunderstanding of the US Market and relies heavily on their experience built in the European and Nordic markets.

  6. Helpful (1)

    "Good people"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Individual Contributor in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Klarna full-time for more than 3 years

    Pros

    Lots of great traction

    Cons

    Some weak managers and strong egos

  7. Helpful (1)

    "Worked in Berlin Office"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Klarna

    Pros

    Great chill atmosphere and they refresh your knowledge of the company and fintech info every now and then, always ordered food and relax about vaycay days.

    Cons

    Pro amd con they promoted within but the con is that some of the employees who worked hard, go unnoticed.

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  8. Helpful (4)

    "Temp - Customer Service Case Manager"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service in Columbus, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Klarna for less than a year

    Pros

    Fun atmosphere, nice coworkers, FIKA Fridays, company holidays

    Cons

    If you start out as a temp, you will probably stay a temp for at least a year. Also expect to pay for your own parking or park really far away

    Continue reading
  9. "Not a Bad Place to Work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Klarna full-time

    Pros

    Great benefits, good people, laid back environment

    Cons

    It's been fine for me.

  10. Helpful (13)

    "Good hype but not much success"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Klarna full-time

    Pros

    Successful in Europe and opportunities to visit Sweden

    Cons

    Lack of a clear strategy and changing management make it unstable in the US. US Management team has very limited lending experience

Found 259 reviews