Klarna Reviews | Glassdoor

Klarna Reviews

Updated September 18, 2018
185 reviews

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3.4
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Klarna CEO and Founder Sebastian Siemiatkowski
Sebastian Siemiatkowski
111 Ratings

185 Employee Reviews

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Pros
  • "Fast paced environment, lots going on all at once and many chances to try new areas" (in 20 reviews)

  • "It is a great, promising, fast growing company with very ambitious goals and an attitude that says "go get them" (in 10 reviews)

Cons
  • "Extremely bad and inexperienced middle management" (in 12 reviews)

  • "There is a very high employee turn-over rate which hat has a negative effect on team building" (in 5 reviews)

More Pros and Cons

  1. Helpful (7)

    "Swedish people are cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Analyst in Columbus, OH
    Former Employee - Fraud Analyst in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Klarna full-time (More than a year)

    Pros

    Klarna is an exceptional company to work for. It is completely unlike any company I've ever worked for especially in Columbus, OH. I really miss the atmosphere, the environment, and the culture. As a data person, it was very convenient to be able to reach out to various engineers to get things accomplished right away. Klarna has a lot of talented, intelligent people on the cutting edge of newest technologies and approaches to data. I am now at a large company that's been around for decades and we are just now moving in the same direction of Klarna in terms of improving our data infrastructure with speed and efficiency in mind. Working at Klarna was very challenging but it was really fun. I felt like I was going into work everyday trying to solve really cool puzzles. I traveled to Sweden and the country and people are just best in the world. There were several other perks as well. I enjoyed the job and the company very much.

    Cons

    Klarna has made a niche in the Nordics and other European markets and they are very aggressive in the U.S. Given their infancy into the U.S. market, it was very difficult gauge the success of the company. I dealt with fraud prevention strategies and it seems like the move to put chips in cards made the online space a haven for fraudsters which is difficult for companies like Klarna. This made the job very challenging especially if there were limited data points to work with. Despite this, I really miss the company and I feel like it was the best experience of my career.

    Advice to Management

    Kick the sales team in gear to show the world what Klarna has to offer!


  2. "Worked in Berlin Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great chill atmosphere and they refresh your knowledge of the company and fintech info every now and then, always ordered food and relax about vaycay days.

    Cons

    Pro amd con they promoted within but the con is that some of the employees who worked hard, go unnoticed.

    Advice to Management

    Create a balance of female/ male management as it was before, its positive to offer more of us women the role but even it out.

  3. Helpful (1)

    "Temp - Customer Service Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Columbus, OH
    Former Employee - Customer Service in Columbus, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Klarna (Less than a year)

    Pros

    Fun atmosphere, nice coworkers, FIKA Fridays, company holidays

    Cons

    If you start out as a temp, you will probably stay a temp for at least a year. Also expect to pay for your own parking or park really far away

    Advice to Management

    Please be nice to ALL your employees!! Your temps work very hard and get less than half the benefits you do.


  4. "Not a Bad Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Klarna full-time

    Pros

    Great benefits, good people, laid back environment

    Cons

    It's been fine for me.


  5. Helpful (6)

    "Good hype but not much success"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Klarna full-time

    Pros

    Successful in Europe and opportunities to visit Sweden

    Cons

    Lack of a clear strategy and changing management make it unstable in the US. US Management team has very limited lending experience


  6. Helpful (4)

    "Great people and upper management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Klarna full-time

    Pros

    Had a great culture and fun attmaspher until they fired a lot of people around Christmas.

    Cons

    Mostly everyone in customer service is a temp but you feel at times you are working hard for a job that they are never going to official bring you on for.

    Advice to Management

    To many talented individuals are leaving all if the time because not enough is done to keep them around. Something has to change so that one day the true mission of Klarna can be reality and not just an idea on a poster.


  7. Helpful (1)

    "Best of both worlds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Klarna full-time (More than a year)

    Pros

    Large company that has a true global impact with significant upside in all markets. If you are driven and take initiative the opportunities are limitless

    Cons

    You need to be able to handle the chaos that sometimes comes with a startup and the rigor that comes from working in a highly regulated banking environment

    Advice to Management

    Focus on the basics of what got you here

  8. Helpful (9)

    "Fast paced, enjoyable co-workers, many opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Columbus, OH
    Former Employee - Customer Service in Columbus, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Klarna full-time (More than a year)

    Pros

    In general a very team oriented company. Relaxed work environment. Startup feel.

    Cons

    Socially disconnected middle management. Lack of vertical communication within departments. Typical chaotic startup issues and fixes.


  9. Helpful (61)

    "Chaotic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer
    Former Employee - Software Engineer
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Really energetic staff. Most people are pretty ambitious and hard working. From a consumer perspective, it really is a great product when used responsibly.

    Cons

    Engineering management is anti-intellectual and the higher up the org chart you go, the less tech savvy. The VP/Director-level or above hires pushed by the investors have all been expensive washouts with little to show for the investment. No proper individual contributor career ladder, which means more technically minded engineers need to go into management or leave the company to progress their careers.

    Advice to Management

    The B-players that hired the C-players are long gone and there's a lot of D-players hired by the C-players left around. Think hard about raising the bar.


  10. Helpful (8)

    "An amazing place to work and grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Klarna full-time (More than a year)

    Pros

    Very high pace and high growth environment where you can really have a tangible impact on your role and development opportunities. Additionally the culture is very close knit and has a family feel to it. I love working here and can't imagine myself working anywhere else.

    In my view this is now a big company that has maintained a small company mentality which fosters innovation and a team spirit. I think that this is a great place to work whether you are in the beginning of your career or joining as a manager.

    Cons

    Because Klarna is moving very fast and expanding, the work environment can be hectic and a bit unstructured at times. This is not really a con per se but more of a circumstance that you have to adapt to if you want to work in a company that is going places. I suppose that this suits some people better than others but I love it.

    Advice to Management

    Keep hiring top of the line people and coming up with new products. :)


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