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Technical Account Manager
Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Some of the best and nicest people I've met work, or worked at Klue, but due to management they're shells of what they once were." (in 3 reviews)
- "Benefits and compensation are improving, but it is a startup still." (in 3 reviews)
- "they switched me to a different boss and in the first meeting with my new boss they said to me 'I feel bad for you cause I'm about a 6/10 for a coach'" (in 1 reviews)
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Found 126 of over 131 reviews
Updated Sep 15, 2023
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- 3.0Jun 22, 2023Sales Development RepresentativeFormer Employee, more than 1 yearVancouver, BC
The people is what made this experience awesome. Made some incredible friends that will stay in touch with for good. Good benefits. Great office downtown. Limited micromanagement if you perform (Not many are able to). Learned a ton in my first SDR role. Learned lots from managers, also learned from a talented senior SDR roster which is now unfortunately almost all gone.
In my time at Klue I saw 20+ SDRs come and go in under a year. Hiring was made with hyper-bullish expectations and saw some incredible people get chewed up and spit out through the meat grinder that is venture backed growth, with peak market conditions reversing into the opposite. Par for the course in this role I guess. Product is good, but incredibly difficult to sell to a broad market. There are easier products to sell, with higher ACV's, and better defined product market fit. If you want to learn to sell more complex solutions in the future it's a good place to be. Career opportunities in sales are dependent on growth. Growth at the moment is questionable.17Klue Response3mo
Thank you for taking the time to share your feedback and appreciation for so many amazing Kluebees. We recognize how hard it is when people you’ve built great relationships and friendships with move on. With the market where it is today, we need to strike a balance between career progression and what’s sustainable for Klue. We've promoted high-performing individuals where possible into new roles at Klue and some talented folks have taken the skills they built at Klue to new and exciting sales opportunities elsewhere. Given how driven Klue SDRs are, we consider it a success for Klue if they can leverage what they learn with us to elevate their careers in sales whether at Klue or elsewhere. Klue is not a transactional sell, there are definitely easier software products to sell and there are also more difficult ones. Klue has also taken on the challenge of creating a new category (Competitive Enablement) which layers in additional challenges, learnings and skills to be successful - all of which we believe will be powerful learnings if you continue your career in sales post-SDR. We will continue working to improve our product and sales approach to help our teams and our customers be successful. Whether people stay at Klue long term or leverage the skills and network they gain at Klue to move onto exciting opportunities elsewhere, we agree strongly with your recommendation to do everything we can to retain top talent and consider this a high priority for the company moving forward.
- 1.0Aug 30, 2023Account SpecialistFormer Employee, less than 1 yearVancouver, BC
1. The friends: you could make some good friends at Klue 2. The tools: they provide you with good tools to do the job 3. 'Flexible' work: You can stay remote despite peer pressure to return to office. This let me spend a lot of days at the beach undetected by prying eyes. Good for summer i guess,.
1. Lying in Interview Process: The manager leading interviews twists the truth for their benefit. They said everyone was hitting quota, that there was a lot of room for development, and the company was doing great. This couldn't be farther from the truth. No one hits quota, no career growth opportunities, and the company is struggling. It was sad to see new hires come in thinking this was the truth only to realize it wasn't just like everyone else. They hire you to squeeze out a few leads, just to fire you a few months later. 2. Toxic Culture: Managers gaslight SDRs and make it feel like it is their fault for low performance. You are living in constant stress and anxiety. You don't know if you're being told the truth, or manipulated for their benefit. If Managers prospected, they would be at the bottom of the leaderboard. Their prospecting expertise is outdated and they barely know how to use the technology we have. Despite this, you are told to keep grinding and that there is a standard of 'excellence'. Managers gossip about the team and secretly plot the demise of SDRs they want gone. Two marketing leaders, both recently promoted, leaked a recording of them speaking negatively about SDRs and AEs. Clearly they embody a great standard of 'excellence' 3. Compensation: Despite the 'standard of excellence' needed to work here, Klue tries to pay as low as possible for their employees. The CEO even boasted that it was a 'competitive advantage' to pay employees in CAD where their competition paid in USD. Practically every other SDR role will pay you more. Expect to earn a fraction of the OTE. No one comes close to hitting target, so OTE is an empty promise. 4. Reluctance to Change: Despite all of the recent negative feedback coming from the SDR and AE team, nothing has been done to rectify it. The same people who are causing the problems are still in place, with no plans to change them. If anything, the plan is to promote the people who cause the problems in the first place. What accomplishments are they being promoted for? No one knows. It's just random, happy-go-lucky decisions. 5. Lack of Career Development: Over 30+ SDRs and 10+ AEs have either quit, been fired, or let go because there is no growth path at Klue. You are told to consistently go above and beyond, but they don't do the same for you. They lead you on and let you down, every single time. The turnover here is absolutely mindboggling. So many incredible people have been mistreated. Leadership try to squeeze as much production out of you before cutting you off. The only people who get promoted are within the "clique". Even if they're not good SDRs. You get in the clique by drinking with management and drinking the koolaid. Lots of the SDRs who left were great at their role and now have to go start at 0 again as an SDR elsewhere. Don't waste 1-2 years of your life here just to have to SDR again somewhere else.15
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Klue has an overall rating of 3.9 out of 5, based on over 131 reviews left anonymously by employees. 70% of employees would recommend working at Klue to a friend and 66% have a positive outlook for the business. This rating has decreased by -21% over the last 12 months.
70% of Klue employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Klue 3.7 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.