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Knology Reviews

38 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Knology President, CEO, and Director Rodger L. Johnson
Rodger L. Johnson
22 Ratings

38 Employee Reviews

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  1. "Trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Augusta, GA
    Former Employee - Anonymous Employee in Augusta, GA
    Recommends
    Positive Outlook

    Pros

    Loved working for this company. Very personal with work family. Had a good work-life balance.

    Cons

    Will over look non productive people in order to avoid conflict with those people


  2. "Cst- Last Year 2005"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Huntsville, AL
    Former Employee - Anonymous Employee in Huntsville, AL
    Doesn't Recommend
    Negative Outlook

    Pros

    Great coworkers,worked first for Cable Alabama which in turn was bought out by Knology. To be quite honest from 1999-2005 was great. I will never forget Mr Alan Goodson best GM ever,after he left it all went down hill.

    Cons

    Under paid, Once they started to move systems to corp,the Hsv location lost lots of employees due to no jobs to move them too. Sad when a long time employee gets sent packing.


  3. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in West Point, GA
    Former Employee - Director in West Point, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Knology (More than 10 years)

    Pros

    Great company culture, good benefits, fast paced industry

    Cons

    Cable industry is changing and uncertain

    Advice to Management

    Company was sold and culture and employee value was changed


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  5. "Business Technical Support."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Technician in Martinez, GA
    Former Employee - Help Desk Technician in Martinez, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Knology (More than 10 years)

    Pros

    Enjoyed providing technical support is resolving customer issue and knowing that I help reduce the need for callback of repeated issues.

    Cons

    The need for more training to keep relevant with new and emerging technology

    Advice to Management

    None


  6. "Work Harder for Less Money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Augusta, GA
    Former Employee - Inside Sales in Augusta, GA
    Doesn't Recommend
    No opinion of CEO

    I worked at Knology full-time (More than a year)

    Pros

    The benefits are OK but getting more expensive in time.

    Cons

    Personal and vacation days accrue and are hard to take off if you have no seniority. Holidays you get a few calls and they ask you to leave and you get no pay. Too many calls that have nothing to do with your department during high call volume. Too many technical problems.

    Advice to Management

    Management is hardly around and not at all supportive. Raises are a joke.


  7. "Level 1 Tech Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Level I Tech Support in Augusta, GA
    Former Employee - Level I Tech Support in Augusta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Knology full-time (Less than a year)

    Pros

    Decent pay rate and benefits, nice new facility, opportunity to earn commissions.

    Cons

    Mandatory overtime, inflexible scheduling, hectic work environment.


  8. "Good place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician in Montgomery, AL
    Former Employee - Service Technician in Montgomery, AL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Knology full-time (More than 5 years)

    Pros

    Caring company to work for

    Cons

    very long hours lower pay


  9. "Working with Knology was a pleasant experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Marketing Analyst in Alpharetta, GA
    Former Employee - Product Marketing Analyst in Alpharetta, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Knology full-time

    Pros

    Customer Service was very good. The company grew their customer base by 18% in 2011.

    Cons

    New product offerings were often slowly brought to market.

    Advice to Management

    Invest in your employees and focus on bringing new competitive products to market.


  10. Helpful (1)

    "Decent benefits but insignificant pay and raises. Your wrist will be ready to fall off from constant typing."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Augusta, GA
    Former Employee - Inside Sales in Augusta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Knology full-time (Less than a year)

    Pros

    If you can read a script, you have found your home. Not a challenging job.

    Cons

    Pay is too low compared to competitor's pay scale. Benefits are not inexpensive. Moving up the ladder is very difficult. Everyone is more concerned about numbers than about people. Expect to have your lunch at 10:30 am. if you are a new employee. Not enough new computers for all the employees. People leave the company constantly.

    Advice to Management

    Happy employees are more productive and loyal employees.


  11. "Find another place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cst in Huntsville, AL
    Former Employee - Cst in Huntsville, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Knology full-time (More than a year)

    Pros

    Customers are great and coworkers try to help each other out.Once out of the office your day gets better

    Cons

    Good ole Boy System unless your buddy buddy with the Supes or manager you will be the last to get new equipment

    Advice to Management

    you cant always be negative there is a thing called positive reinforcement



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